The current organisational model of Poste Italiane is centred around the customer. Its main features are:
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two commercial channels (Private and Business Customer markets), which deal with the development and management of the respective customer segments. The Private Customers market is also the main access route to the products/services provided by Poste Italiane, through the coordination of the Post Offices network. In addition to the actual sales points, a fundamental role in terms of customer contact and assistance is played by the Customer Service and Quality division.
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four business divisions (Postal Services, BancoPosta, Express Courier and Parcel Service and Philately), each of which is in charge of the relevant products/services and of managing part of the operational organisation involved in providing them. The Postal Services division also guarantees planning and management throughout the various stages of the logistic process.
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corporate divisions responsible for overseeing and verifying the provisions of services to support business processes.
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