Business areas

In line with the strategic guidelines outlined in our Strategic Plan, the Group’s activities are divided into four Strategic Business Units (also referred to as operating segments in the Poste Italiane Group’s financial statements):
 

• Mail, Parcels & Distribution 
• Financial Services 
• Insurance Services 
• Postepay Services. 

Italy is the market in which the Group operates with over 160 years of history, about 120,000* employees, 12,659 Post Offices and 46 million customers we are a unique entity in terms of size, recognition, reach and customer confidence.

Poste Italiane ended 2025 with outstanding results. Our revenues reached a record high of €13.1 billion, up 4,2% from 2024.  
 
We therefore confirm our role as the country’s strategic pillar supporting people, businesses and institutions, as evidenced by our contribution to Italy’s GDP, which over the 2018-2025 period reached about €104 billion.  
 
During 2025, our four business units recorded revenue growth, confirming the solidity of our highly diversified business model and our ability to generate sustainable and resilient growth. We remain one of the most trusted institutions in Italy, with a established presence in the postal, logistics, financial, insurance, payment services, telco and energy. We maintain a widespread physical presence in every community and we represent the largest digital platform in the country. We also continue our commitment to supporting citizens, businesses, and Public Administrations in the country’s digital transformation process.
 

Data as of December 31, 2025

With the 2024 - 2028 "The Connecting Platform" unveiled in March 2024, we are reshaping our business. The New Business Service Model was designed to optimise the value of our platform, and we embarked on a logistical transformation to create a state-of-the-art network, while preserving the financial sustainability of the Mail and Parcels business. Our strategy also includes clear growth targets in Financial, Insurance and Postepay Services. In 2025, we also launched a Group reorganization that integrates Payments and Financial Services activities. The new Financial hub will strengthen customer centrality, optimize capital allocation, and enhance cross-selling activities.

The activities of the business unit, which also provides the Universal Service, have always represented our history and identity: they include mail and parcel delivery, logistics and express courier services through an integrated network that is unique in Italy in terms of its reach, size and coverage. 
 
We are the largest logistics company in Italy, capable of seizing opportunities related to the growth of e-commerce, partly thanks to our consolidated expertise in the field of payments and digital. 
 
This business unit also includes activities related to the sales network, Post Offices and Corporate functions of Poste Italiane S.p.A., which also support the Group’s other sectors. 

As a result of industrial transformation, investments, and the innovation drive undertaken in recent years. In 2025, the Mail, Parcels, and Distribution sector achieved revenues of €3.95 billion in 2025, up 2.7 % from 2024. 
 
Mail revenues amounted to €2.06 billion (-2,9% compared to 2024), supported by tariff adjustments on Universal Service and non-Universal Service products, as well as exceptional dispatches of certificates and voter cards for the European elections in June 2024. This helped mitigate the decline in volumes (down 7.9% from 2023). A decline attributable to the natural decrease in mail volumes, the gradual adoption by Public Administrations of the Notifications Platform, and the assignment in the first half of 2024 of exceptional mailings (such as those related to the European elections). 
  
Revenues from parcels and logistics amounted to €1.73 billion (+9,4% compared to 2024), also supported by increased volumes (+13.3% compared to 2024). In 2025 we shipped 349 million parcels.  
 
In 2025, we have maintained the number of pick-up and delivery points available to customers, with a physical network of nearly 62,000 units, including post offices, Collect Points such as tobacconists, and lockers offering a 24/7 non-stop service. In this area, the Locker Italia joint venture established as part of our partnership with DHL, has 1,300 +2.7% a/a as of 31 December 2025.
 
We also continue to invest in the decarbonisation of logistics operations by modernising our fleet to make it increasingly environmentally friendly: by the end of 2025, we had 29,750 low-emission, hybrid and electric vehicles. We are also developing a sustainable delivery model, which increasingly sees customers picking up parcels at pick-up points (referred to as Out of Home Delivery), leveraging a network that includes, in addition to post offices, 31,350 physical points as of 31 December 2025.

Thanks to our extensive network and the trust built over time, we are among the leading distribution channels for financial and savings products.

On behalf of Cassa Depositi e Prestiti, we exclusively sell Postal Savings products – Savings Books and Bonds – and provide our customers with innovative payment solutions, current account services, investment and asset management products, insurance solutions and consumer credit.

Insurance services are offered by the Poste Vita Group (100% owned by Poste Italiane), which provides customers with supplementary pension solutions and insurance investment products (Investment, Life and Pensions segment) and services for the protection of persons and property (Protection segment).

The business unit includes payment management activities and e-money services, mobile and fixed-line telephone services, and electricity and gas supply. 

We are one of the leading players in payment systems in the country. Our integrated multichannel distribution platform includes both an advanced digital infrastructure and a physical network of about 62,000 points of contact, including post offices and affiliated centres offering the Group’s services.  

PostePay Spa, the Group company specialising in the development and management of mobile and digital payments, is a leader in payment systems with around 30 million cards issued. 

With regard to our telephone services, we are developing our Fibre offer and the recent acquisition of TIM will enable synergies between the companies. 

Finally, we have been in the market with our electricity and gas offering since 2023: simple, transparent and reliable, fully in line with our values.