The role of Poste in the Country

Our activities generate significant economic and social impact, with ripple effects that benefit the entire system. For instance, in 2024, every euro spent by Poste on goods and services generated three euros of economic value for the country. Thanks to the contributions of our people, we create value for society. 
 

Data as of 31 December 2024

Support for social and economic development is one of the pillars of our sustainability strategy. With our unrivalled operation throughout country, we work closely with local communities every day, accelerating modernisation and digitalisation while delivering tangible benefits for citizens and businesses.

The Polis Project is our most important initiative for enhancing local communities, aimed at fostering economic, social, and territorial cohesion, while also helping to bridge the digital divide in small towns and rural areas. The project has two key components:

• “Sportello Unico”, a one-stop shop designed to simplify life for citizens in smaller towns by facilitating access to online public administration services via post offices;
• “Spazi per l’Italia”, an initiative to create the country’s largest, most widespread, digitalised, accessible network of immediately available co-working spaces.

The Polis Project operates in an area with approximately 40 million residents. We estimate that in its first six years, the initiative will generate a total positive impact of €380 million for society and the environment, €348 million through improved road safety, reduced traffic, and shorter waiting times, and €32 million from a reduction in polluting emissions. The total estimated impact from the investment over the three-years 2022-2026 and the operations of post offices until 2031 will amount to a contribution of €1.061 billion to GDP contribution and €484 million in distributed income, through the 18,600 jobs created.

We are a point of reference for millions of customers, and we are firmly committed to ecological transition, a challenge that is at the centre of our strategic plan. Specifically, we are working across all our business areas to reduce greenhouse gas emissions.

In the same way, we are helping to drive the country’s development through continuous innovation in our services and products. We are actively supporting Italy’s digitalisation process with an omnichannel strategy that simplifies interactions between citizens and the public administration.