As a corollary to the Code of Ethics, the Company has adopted a Group Integrated Policy that defines the company's commitment to its entire stakeholder base, with the aim of generating shared value and consolidating stable relationships of trust with the local area and communities. The document integrates the reference principles of all the management systems in the Group, ensuring unified Governance that is consistent with the corporate Sustainability strategy.
The Policy was updated and approved by the Board of Directors on 18 June 2026 to extend oversight to new areas of control.
With the definition of this document, Poste Italiane considers it essential for the development of its activities to comply with internal and external, voluntary and mandatory regulations, the quality of its processes and related services, the health and safety of workers, environmental responsibility, anti-bribery, whistleblowing, fraud prevention and control, information security and personal data protection. These principles help ensure the maximum effectiveness and efficiency of processes, activities and resources.
The Policy enshrines the Poste Italiane commitment to comply with the requirements of the management systems implemented and in particular:
- Compliance Management (ISO 37301): ensures continuous monitoring of regulatory developments, timely adaptation of processes and integration into the Internal Control System;
- Anti-Bribery (ISO 37001): disseminates the culture of transparency and integrity throughout the value chain through training programmes for employees and relevant business associates , indicates prohibited conduct, the general principles to be followed in the performance of all activities and the specific principles for activities more sensitive to the risk of acts of bribery, with particular reference to the conflict of interest management process.
- Whistleblowing Management (ISO 37002): ensures secure Whistleblowing reporting channels, managed by the Ethics Committee, with maximum protection of the whistleblower from retaliation.
- Fraud Control (ISO 37003): provides models and technologies to increase resilience against internal/external fraud and protect assets.
- Quality (ISO 9001): pursues trusting relationships with customers, maintaining the adequacy of its performance and the services it offers, in accordance with the defined timing.
- Health and Safety (ISO 45001): ensures safe working conditions by disseminating a safety culture in the Company that involves continuous attention to the implementation of the required prevention and protection measures.
- Environmental Management (ISO 14001): manages and prevents environmental risks through accurate planning of activities, minimising energy and water consumption, and reducing waste generation.
- Information and Systems Security (ISO 27001 / ISO 20000-1): ensures that the risk of breaching the confidentiality, integrity and availability of data is kept within acceptable limits, including through the development of a supporting technological infrastructure that guarantees compliance with the reference standards over time.
The Policy applies to Poste Italiane S.p.A. and its subsidiaries. It is reviewed annually and is available to all interested parties on the Company's institutional website.