[GRI 418-1] Privacy violation and data loss
Digital services in figures
| U.m. | 2016 | 2017 | |
|---|---|---|---|
| Complaints received due to privacy violation | N° | 12 | 6 |
|
of which complaints received from third parties and
recognised by the organisation |
N° | 12 | 6 |
| of which complaints received from regulation bodies | N° | - | - |
| Leaks, theft of customers’ data, loss of data of identified customers |
N° | - | - |
Digital services in figures
| U.m. | 2016 | 2017 | |
|---|---|---|---|
| Customers registered in digital channels (web and App) of Poste Italiane |
mln | 12,5 | 15 |
| Issued digital identity | mln | 0,6 | 1,8 |
| App downloads - BancoPosta1 | mln | 4,4 | 6,1 |
| App downloads - Post Office1 | mln | 2,1 | 3 |
| App downloads - PosteID1 | mln | 0,8 | 1,8 |
| Download App PosteID1 | mln | 0,7 | 1,4 |
| App downloads - PosteMobile2 | mln | 2,0 | 2,7 |
| Operations completed by consumer digital channels (web and App)3 |
mln | 33 | 39 |
| Focus – Poste Vita Customers | |||
| Poste Vite Insurane Group Customers registered in the reserved area |
N° | 316.436 | 417.657 |
|
Users using Poste Vita and Poste Assicura services by means of mobile
devices |
% | 28,1 | 31,6 |
1The App downloads refer to iOS and Android users who have downloaded the App from the launch of the first version until the indicated date (31/12/2016 and 31/12/2017).
2The App downloads refer to iOS, Android and Windows users who have downloaded the App from the launch of the first version until the indicated date (31/12/2016 and 31/12/2017).
3Comprendono Bonifici SEPA ed Esteri e per detrazioni, Postagiro, RAV, F24, Ricarica Postepay, Moneygram, Girofondi, Ricariche telefoniche.
| U.m. | 2016 | 2017 | |
|---|---|---|---|
| Investments1 | €/mln | 4,1 | 3,6 |
| Training exercises | N° | 4 | 5 |
| Persons involved | N° | 180 | 180 |
|
Mainframe services (Open services under processing) covered
by disaster recovery plans |
% | 100 | 100 |
1The investments refer to Business Continuity Management and technological disaster recovery Adaptation.
