• TG Poste
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
Financial Customers (million)35353535353636
Average daily interaction (million)*11.913.517.221.223.125.227.2
Group Revenues (€ billion)11.010.511.211.412.012.613.1
Total Financial Assets (€ billion)536569586576581590600
Poste Italiane Group employees (annual average)129,243124,695121,423119,806119,310119,117119,800
Post Offices12,80912,76512,76112,75512,75512,75512,659
  • *Based on estimated digital daily visits on App/Web, Post Offices, third parties, contact centre, including daily visits related to Mail & Parcel deliveries.
Group Financial highlights - (€ million)
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
RevenuesGroup Revenues (€ million)10,96010,52611,22011,37411,98912,58913,121
from Mail Parcel & Distribution3,4923,2013,6953,6513,7463,8433,948
from Postepay Services6647378821,1341,4471,5851,666
from Financial Services5,1354,9454,7834,9395,2295,5215,682
from Insurance Services1,6691,6431,8611,6501,5671,6401,825
Adjusted (EBIT) (€ million)*1,7741,5241,8462,3962,6202,9613,245
Net Consolidated Profit (€ million)1,3421,2061,5801,5831,9332,0132,220
  • *Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m charge related to tax credit Voluntary Risk Assessment “VRA”).
Mail Parcel & Distribution
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
RevenuesMail Parcel & Distribution Revenues - (€ million)3,4923,2013,6953,6513,7463,8433,948
from Mail2,4561,8972,0822,0662,0702,1202,059
from Parcel and Logistics8521,1591,4031,3951,4011,5861,735
from Other185144210190276137154
Mail Parcel & Distribution KPI's
VolumesMail Volumes (# million)2,7352,2802,5582,4392,2872,1071,914
Parcel Volumes (# million)148210249240256308349
Postepay Services
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
RevenuesPostepay Services Revenues - (€ million)6647378821,1341,4471,5851,666
from Cards & Acquiring338374457582717777821
from Transaction Banking8679115233381403390
from TLC240284309319331328328
from Energy*   -0,11776126
Postepay Services - KPI's
SIM cards (#m)4.44.64.74.84.74.85
Postamat Debit Cards (#m)7.27.27.47.57.57.47.5
Postepay Prepaid Cards (#m)21.521.721.121.422.122.422.7
of which PostePay Evolution (#m)7.27.78.49.510.010.510.8
  • *Figures presented net of commodity prices and pass-through charges related to Energy business starting from 2023, consequently 2022 figures have been restated.
Financial Services
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
RevenuesFinancial Services Revenues - (€ million)5,1354,9454,7834,9395,2295,5215,682
from Active Portfolio Management3393654073351589017
from Net Interest Income1,5851,5371,4851,9102,2442,5392,708
from Postal Savings1,7991,8511,7531,6001,7401,7251,805
from Transaction Banking998904796763764749702
from Consumer Loans Distribution313191221213180236265
from Asset Management10097120119144182185
Financial Services - KPI's
Total Financial Assets - TFA's (€ billion)536569586576581590600
Average Postal Savings Deposits (€ billion)310.4315.6318.1315.5312.2310.8308.0
Average Current Account Deposits (€ billion)61.967.479.196.191.887.791.0
# of current accounts from Public Administration (thousand)50.248.345.841.738.134.632.3
# of current accounts from Retail & Corporate (million)6.26.26.46.56.56.56.6
Insurance Services
 As at 2019As at 2020As at 2021As at 2022As at 2023As at 2024As at 2025
RevenuesInsurance Services Revenues - (€ million)*1,6691,6431,8611,6501,5671,6401,825
from Life1,3701,3871,6281,5821,4751,4791,639
from P&C1581421216892161187
from Private Pension Plans140113112140   
Insurance Services - KPI's
GWP - Life (€ million)17,73216,66117,57417,17917,76817,96619,836
GWP - P&C (€ million)2402393193928241.0141,222
  • *In 2023 with IFRS 17, the detail of insurance revenue changed, consequently 2022 figures have been restated.

The Group applies IFRS17 starting from January 1, 2023, consequently 2022 figures have been restated

Key performance indicators​

 201720182019202020212022202320242025
EBITDA margin (EBITDA / revenues)16%19%23%21%23%28%29%27%31%
Gross profit margin (EBIT / revenues)11%14%16%14%16%21%22%20%24%
Net profit margin (net profit / revenues)7%13%12%11%14%14%16%16%17%
Group Shareholder Equity (€ billion)6.77.58.28.79.310.111.011.511.9