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Sustainability in Poste Italiane. Poste Italiane is committed to grasping opportunities for sustainable development and creating shared value between Company and stakeholder

Poste Italiane pays great attention to the sustainability of its activities in the awareness that it covers a strategic role in the development of the country and in reaching general sustainable development goals. This commitment translates into adopting and promoting values and conduct being attentive to the needs and expectations of stakeholders: integrity, transparency and a sense of responsibility and reliability steer the Company in its internal relations as well as relations with the outside world, generating trust and credibility in its work.

The need to adopt a sustainable approach is even clearer in the current context in which social and environmental impacts of the activities performed have constantly more evident consequences and extend beyond local borders. In order to limit and manage such impacts, in fact, a cohesive partnership of public subjects and private organisations able to operate at global level is essential. And it is within this framework that the Sustainable Development Goals play an active role, 17 global targets adopted by all 193 member countries of the United Nations General Assembly in 2015 through the United Nations Development Programme (UNDP). This concerns “common objectives” entailing the equal involvement, for the first time, of all the countries regardless of their level of support, in reaching well defined economic, social and environmental targets by 2030.

In line with such perspective, Post Italiane intends to develop its own sustainability targets in order to support the Sustainable Development Goals and carry them forward by structurally integrating elements of sustainability in corporate policies, processes and long-term strategy. The Company’s commitment for the near future is thereby to undertake a process which, through the involvement of all the organisational areas and active sharing by stakeholders, may lead to the definition of strategic guidelines for sustainability to be included in a Group Sustainability Plan, therefore medium/long term objectives consistent with the strategy and business ambitions of the Company and with national and international strategies of social and environmental development.

There are currently several activities put in place by the Company for its active participation in the construction and implementation of a local and global sustainable development model that focuses on the following main areas:
  • reduction of the environmental impact of the buildings (green buildings), internal processes (digitalisation) and means of transport (green mobility and sustainable logistics);
  • territorial development, by means of promoting digitalisation, accessibility to products and services and secure information, also in collaboration with local players (entities, institutions, associations and Third Sector) with a view to active promotion of the principles of proximity and social cohesion;
  • valorisation of persons, operating in observance of the principle of no discrimination and equal opportunities, of health, safety and growth in intellectual capital;
  • ethics and correctness in running the business, defining an effective governance system and instruments of transparent dialogue with customers and suppliers.

At the decision making level, the corporate body assisting the Board of Directors in assessments and decisions for developing the areas mentioned above is the Control, Risks and Sustainability Committee. Such Committee is attributed with investigative functions, of a propositional and advisory nature, regarding appraisals and decisions on the aspects of sustainability. In the sphere of the organisation, instead, it is the Corporate Responsibility Function which – within the Group Risk Governance function – promotes, in the social, environmental, ethical context and that of governance of sustainability, the corporate objectives and related realisation and communication of the results. The Function also monitors risks connected with the aspects of greater significance in terms of sustainability, able to negatively affect the corporate reputation and identity.

Poste Italiane has always considered essential that assessments and decisions taken with regard to the company are the result of processes of listening, sharing and the involvement of external stakeholders; for this reason the Group actively participates in the main national associations having the objective of stimulating the development and continuous discussion of aspects of sustainability.
A foundation born in 1995 thanks to a commitment made by Assolombarda, as the first reality to promote sustainability in enterprises in Italy, contributing to the evolution of the role of an enterprise as a social and not only economic player, placing the strong points of corporate culture at the service of civil society.

A unique reality in the country, given its ability to unite the commitment of more than 100 leader companies and a group of volunteer manager and point of reference for companies considering sustainability as a fundamental strategic dimension, it is accredited as the partner of European Institutions for implementing the Sustainability Agenda in Italy. Moreover, this foundation stands out in its ability to realise multi-stakeholder initiatives through which it generates shared social value.
Association that unites a group of managers and companies having the mission of circulating the culture of corporate social responsibility and sustainability at economic, social and environmental level among enterprises in the nation.

The partnership allows the Group to access the association’s network – consisting in large companies, associations, onlus [non-profit organisations], entities and institutions – to keep updated by means of monitoring, communication and training as well as participating in initiatives and events regarding Corporate Social Responsibility.
A network composed by professionals who, at all types of organisation (enterprises, company foundations, professional firms, Public Administration, non-profit entities) are dedicated to managing social-environmental problems and sustainability associated to corporate activities.

The association network offers the opportunity to participate in organised conventions, access documents and studies drawn up by the network and share best practices with the other associates.
born in 2009, it is the first association of companies to promote diversity, talent and female leadership in support of greater gender equality within the 150 associated organisations.

Such collaboration allows participation in programmes and laboratories organised by the Association, as well as taking part in benchmarks and the exchange of best practices on matters of welfare, diversity and female leadership.
Organisation which has promoted the integration of disabled people in schools, at work and in society for over 30 years, by means of ICT technology.

The collaboration with Poste Italiane has been consolidated for several years with regard to joining programmes of inclusion and valorisation of the disabled in corporate contexts.

The material aspects of Poste Italiane

In response to the requirements under Legislative Decree 254/2016 in respect of reporting obligations regarding non-financialdisclosure starting from financial year 2017 – and considering its structure, network capillarity and the heterogeneous nature of the sectors in which it operates – the Company has taken steps to acquire more knowledge and awareness on the matter of sustainability and identify the “material” and therefore significant aspects which could substantially influence the assessments and decisions of the stakeholders, as well as affect the Corporate strategy.

In order to do so, a careful examination took place of the economic, social and environmental impacts generated by itsactivity, assessing the relevance thereof respect to corporate priorities and the main expectations of its stakeholders.The process of identifying potentially relevant aspects envisaged various phases of analysis, such as the benchmark analysis on sustainability reporting of the main comparable companies in the Group’s four business sectors and the analysis of sector pressures, by means of mapping the relevant aspects highlighted as such within publications of certain international organisations (RobecoSam, SASB, etc.). The definition of the materiality of the identified topics wascarried out thanks to the direct involvement of internal stakeholders (interviews with various corporate functions) analysisof corporate documents (Annual Financial Report, Code of Ethics, Model 231, etc.) and the expectations of the mainexternal stakeholders, by means of promoted listening and involvement activities. The results of the activities carried out, which led to the placement of relevant topics within the materiality matrix and identification of material aspects, were shared with the Poste Italiane management during a dedicated meeting. The importance of these aspects was also confirmed by the stakeholders during the involvement activities carried out in early 2018 (described in the following paragraph).

The materiality matrix below identifies the most relevant aspects required to fully understand the corporate activities,their performance and their economic, social and environmental impacts: the latter constitute the actual subject matterof reporting within this Sustainability Report. The impacts related to the identified material aspects are all generated by the Group apart from the ones related to health and safety and sustainable logistics which are also related to the activityof suppliers who operate on be half of Poste Italiane on a significant number of Group’s operations.

Material aspect*        Relevance for Poste Italiane / Description
Human Capital Identify the best talents, promote training courses and strategies of professional valorisation and growth. Protect the Group’s intellectual assets, competencies, know how, experience and organisational knowledge.
Corporate Governance Retain a solid corporate governance system formed of rules, norms, practices and a control system to reduce the risk of conduct and decisions which could jeopardise the value of the organisation and operational performance. Follow the normative in force on the matter of combating active and passive corruption in all its forms.
Customer experience and
product quality
Adopt service models aimed at promoting the quality of products. Systematic listening, customer satisfaction surveys and effective complaint management are the ingredients to be used for valorising customer relations and meet their needs. Provide a unique and
outstanding experience that surpasses the supply of the product or traditional service.
Digitalisation and Innovation Provide an answer to new customer requirements by means of innovating products and services as well as processes and, in particular, by means of the opportunities offered by digitalisation.
Responsible management of
the supply chain
Guarantee ethical conduct within the supply chain, with particular reference to: legislative compliance, measures for combating fraud and corruption, working conditions and health and safety and environmental aspects. Promote green procurement by integrating
“minimal environmental criteria” into all phases of purchasing goods and services.
Green building Reduce the environmental impact of the Group’s properties to the minimum with reference to the use of energy, water consumption, waste production and raw materials consumption.
Inclusion Extend access to financial and insurance services for the more excluded categories, contribute to the process of integration of the weaker categories and promote new technologies for information by means of digital literacy initiatives.
Investments and development of ESG products Integrate sustainability into the development of new products and services and insert “Environmental, Social, Governance” (ESG) criteria into investments to create social and environmental value, as well as economic.
Sustainable logistics Ensure logistic solutions able to reduce air emissions and the use of non-renewable natural resources with particular relevance to the mail and parcels delivery sector.
Relations with social partners Establish relations with Trade Union Organisations, based on the principles of correctness and respect of roles, with the purpose of finding shared solutions aimed at growth, competitiveness and business continuity.
Health and safety Ensure workers, customers and suppliers high standard of health, safety and security.
IT security and business
Guarantee the privacy of customers’ data, protect intellectual property rights and protect the assets from cyber-attacks, internal or external to the organisation. Prevent operational interruptions by implementing disaster recovery plans and promoting the fight against terrorism thanks to data analysis. Plan business continuity by means of prevention and management of interruptions in processes which could give rise to inconveniences for customers and business partners as well as losses in turnover.
Guarantee long-term economic results and look after sustainability, solidity and profitability of the Group in the long-term.

* The aspects are shown in no particular order nor relevance.

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