We are fully aware of the environmental and social impacts of our activities, as well as of the importance of maintaining collaborative relationships with all our stakeholders. For this reason, ethics, integrity and transparency are foundational to our identity and guide our everyday operations. 

Our Code of Ethics sets out the principles and rules of conduct relating in particular to legality, impartiality and fairness, community support, respect for individuals, quality and professionalism. These values, shape our culture and inform our behaviour. They are essential to ensuring our long-term credibility and reputation, and to strengthening the trust of all our stakeholders.

For further information on governance issues, please refer to the attached document (PDF).

Financial inclusion

Promoting financial inclusion means ensuring that everyone, especially the most vulnerable, has access to basic products and services that are essential for active participation in economic and social life. With this in mind, we have developed solutions designed to facilitate access to banking and insurance services, support savings capacity and encourage responsible resource management.

The most significant initiatives include the Basic Account, which provides access to the main banking services at favourable terms, while the Youth Loan facilitates access to credit for younger generations, who are often disadvantaged by precarious working conditions. These are complemented by protective measures such as the suspension of loan repayments in the event of disasters or other events.

Solutions have also been developed for the elderly, such as the free policy on pension withdrawals, which helps to provide more security in the daily management of finances.

Through these actions, we are confirming our role as a local and social safeguard, committed to removing the economic barriers that hinder people’s full inclusion in the life of the country.

We prevent and combat corruption

We have adopted specific policies to ensure fairness and prevent corruption in our relationships with public authorities, associations, political and trade union organisations, suppliers and partners. 

In line with our Internal Control and Risk Management System, we have implemented a comprehensive set of rules and regulatory tools aimed at preventing and combating all possible forms of corruption: active and passive, direct and indirect, across the public, private, and non-profit sectors.

Poste Italiane and the Group’s major companies have adopted ISO 37001:2016-certified anti-bribery management systems.

Within each certified company, an Anti-Corruption Function has been established, responsible for implementing and monitoring anti-corruption policies and regulations across the Group. 
 
In particular, we do not provide any benefits or contributions, either directly or indirectly, to political parties, movements, or political and trade union organisations. We have also established clear principles and prohibitions regarding gifts and hospitality, facilitation payments, charitable donations and sponsorships, recruitment and hiring, as well as mergers, acquisitions and significant investments.

Anti-corruption policy

Specifically with regard to the activities carried out for the prevention of corruption, Poste Italiane SpA undertakes to satisfy the requirements of the Anti-Bribery Management System according to ISO 37001:2016 standard, and, together with the companies directly or indirectly controlled by it, carry out its activities through the following general principles:

  • ensure conduct based on the criteria of fairness, loyalty and moral integrity that prohibits corruption;
  • comply with all anti-bribery laws, rules and regulations;
  • conduct its activities in such a way as not to commit any act of corruption in any form, whether direct or indirect, and not to facilitate or risk involvement in illegal situations, with public or private entities;
  • provide a framework for the identification, review and achievement of anti-bribery objectives;
  • encourage the reporting of suspicions in good faith or on the basis of a reasonable belief, without fear of retaliation and ensuring that no whistleblower is discriminated against with effects on working conditions linked to the reporting;
  • prosecute any conduct that does not comply with the policy for the prevention of corruption through the application of the company disciplinary system;
  • encourage every possible effort to prevent corruption by third parties connected to them, including joint ventures and entities upstream and downstream of the supply chain (e.g. agents, intermediaries, vendors, contractors, suppliers);
  • ensure that the “Anti-Bribery Compliance Function” has the appropriate expertise, status, authority and independence to carry out its role of overseeing the design and implementation of the system, advising staff on anti-bribery matters, ensuring compliance with ISO 37001:2016 and reporting to Senior Management on the performance of the system.

Anti-corruption-related activities

Compliance with the general and specific anti-bribery & anti-corruption principles adopted by Poste Italiane must be guaranteed by the presence of a culture of integrity and transparency spread throughout the value chain. For this reason, Poste Italiane invests in training and information activities for its staff. In order to ensure a minimum level of knowledge on anti-bribery by its employees, Poste Italiane organizes a mandatory online and classroom training program for all staff on anti-bribery & anti-corruption principles and, in particular, on reporting mechanisms and on any significant changes to the anti-bribery & anti-corruption principles regulations and/or the regulatory system adopted.

As part of our anti-corruption efforts, from July 2023 to the end of 2025, we launched the online course “The Integrated Management System: The Rules of the Game”, which was attended by 103,000 employees.

Mani con smartphone e laptop

Whistleblowing

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In line with our values, we have established a Whistleblowing System and a Whistleblowing Committee responsible for handling reports of any unlawful or suspicious conduct, irregularities in the company’s management, or any act that may constitute a breach of external or internal regulations or of our Code of Ethics. 

We have drawn up specific Guidelines, updated in 2024, which set out the procedures for submitting whistleblowing reports. 

The Whistleblowing System includes: 

  • Portal, accessible to all our stakeholders, both internal (our people) and external;
  • The Whistleblowing Committee, responsible for receiving, reviewing and assessing all submissions, ensuring that reports are handled confidentially and with due care. In doing so, we protect the identity of the whistleblower and prevent and counter any form of retaliation against employees who submit reports.

Our Whistleblowing System has obtained a certificate of conformity with the ISO 37002:2021 Guideline, which is reviewed annually.

Training in support of corporate culture

To promote a corporate culture based on ethics, legality and compliance with regulations, we continuously carry out training initiatives addressed to all our people. 

From 2017 to early 2026, over 25 million hours of training dedicated exclusively to compliance have been delivered. 

Mandatory basic training, aimed at the entire workforce, is based on a comprehensive set of online courses covering key areas, including the Code of Ethics, Privacy, Cybersecurity, Workplace Safety, Fraud Management, and Human Rights. 

With regard to anti-corruption efforts:

  • Since July 2023, we have launched the online course “The new Code of Ethics of Poste Italiane”, which provides an overview of the Group’s Integrated Management System (IMS) and focuses on the application of key rules for responsible business management. 
  • In July 2024, we launched the course “Galassia 231: A challenge among the pillars of the organisation, management and control model”, aimed at illustrating the contents of the new Organizational Model, which incorporates recent internal developments and updates to the relevant regulatory framework. The course was also extended to include the Chair, Board Members, and Statutory Auditors.

Overall, more than 100,000 employees have been trained on anti-corruption procedures and policies.

Serratura digitale

Cybersecurity: a priority for us

Serratura digitale

We consider the security of data and operations a top priority. We work continuously to ensure a resilient digital ecosystem, capable of responding promptly to potential incidents and guaranteeing service continuity while safeguarding customer information.

In 2025, our Fraud Prevention Centre, operating 24 hours a day, 7 days a week, monitored and protected transactions carried out both at post offices and through digital channels.

Preventive and mitigation measures adopted to protect personal data:

  • proactive monitoring and management of vulnerabilities through Critical System Exposure tools, penetration testing and security assessments;
  • cyber threat intelligence and information sharing to enable the timely identification of emerging cyber threats and the prevention of potential attacks;
  • brand protection initiatives aimed at preventing the fraudulent use of the corporate brand and reducing the risk of consumer scams;
  • incident management and immediate response in the event of data breaches, minimising impacts on users;
  • awareness-raising and training programmes for employees to reduce risks linked to human error, which remains one of the leading causes of security breaches;
  • awareness initiatives for senior leadership to strengthen top management’s understanding of cybersecurity risks, through programmes running from 2025 to 2027.