Ensuring cohesion across Italy

We are unique in Italy in terms of our size, recognisability and widespread presence. Our activities have a significant impact throughout the country and we therefore play a leading role in Italy’s sustainable, digital and inclusive development.

We strive every day to support local communities, paying particular attention to modernisation and digitisation processes. Our aim is to improve the community’s quality of life, promote the well-being of all citizens and encourage their active participation in public life, while contributing to the socio-economic development of local areas.

Our commitment to the community is expressed through:

• Our business activities. Our products and services are highly inclusive, focusing on the needs of the most vulnerable. We are also present throughout the country, including in inland and rural areas of Italy where bank branches are not always present;
• Social solidarity initiatives. We listen to the community’s needs and in particular to the most vulnerable groups. We support initiatives that are often initiated locally, with the aim of maintaining strong ties within the community and promoting equity and inclusion.

Promoting financial inclusion means ensuring that everyone, especially the most vulnerable, has access to basic products and services that are essential for active participation in economic and social life. With this in mind, we have developed solutions designed to facilitate access to banking and insurance services, support savings capacity and encourage responsible resource management.

The most significant initiatives include the Basic Account, which provides access to the main banking services at favourable terms, while the Youth Loan facilitates access to credit for younger generations, who are often disadvantaged by precarious working conditions. These are complemented by protective measures such as the suspension of loan repayments in the event of disasters or other events.

Solutions have also been developed for the elderly, such as the free policy on pension withdrawals, which helps to provide more security in the daily management of finances.

Through these actions, we are confirming our role as a local and social safeguard, committed to removing the economic barriers that hinder people’s full inclusion in the life of the country.

For some time we have also been involved in the growth of the younger generation through initiatives in schools.
In 2025: 

• we implemented the Next Generation programme for school orientation and soft skills development for young people from vulnerable social backgrounds. Goal: to introduce them to the world of work and prepare them for the jobs of the future. In particular, in the 2025 edition, during the “Creathon residenziale” (an initiative where participants work in teams to develop innovative solutions in response to a challenge), students tackled a challenge focused on bullying.
• School4Life 2.0 project was completed, developed with other large companies to combat early school leaving. Some of our colleagues acted as mentors and ‘profession masters’ in secondary schools. At the end of the two-year project, we collaborated with 11 schools, directly engaging more than 1,100 students through 55 sessions led by our people, for a total of 110 hours of guidance.

Our volunteering model aims to empower the people of Poste Italiane, who are already aware and active in volunteering, by involving them in the positive change that we want to help bring about, creating a solidarity network in the country and strengthening people’s ability to work together.
The aim is to foster the development of social networks that can create long-term value. 
To facilitate this process and to better involve our 121,000 people, we created a dedicated internal platform, defining social projects integrated with our sustainability strategy.
In 2025:

• We promoted engagement initiatives in collaboration with the Italian Multiple Sclerosis Association (AISM), with three dedicated weekends (“AISM’s Aromatic Herbs”, “Gardensia”, and “The Apple of AISM”) focused on fundraising to finance research and support services. These efforts aim to strengthen the essential healthcare and assistance needed by those living with multiple sclerosis and related pathologies.
• We collaborated with Save the Children on the first edition of the “Bis Buoni” initiative, a biscuit sale whose proceeds support projects for children in need.
• We also took part in Let’s Do It Italy - Cleanup Day, a day dedicated to cleaning public spaces and green areas, with our participation in Naples, Rome, and Milan.
• As part of the “Valori Ritrovati” (Recovered Values) project, in collaboration with Fondazione Caritas Roma and with the contribution of Poste Group volunteers, we organized the 'Mercatini della Solidarietà' (Solidarity Markets) to sell items donated through the project. 
  
  In line with our principles of transparency and integrity, we collaborate with a broad and extensive network of organisations and associations, carrying out a wide range of projects that consistently reflect our principles and values.