Our approach to sustainability

We have always been a benchmark for the national economic system. Our nationwide presence allows us to offer essential services to citizens and communities every day. Environmental and social sustainability is an integral part of the way we operate.

In an increasingly complex and challenging context, we are aiming to guide the country’s path to sustainability by supporting the national economy, combating climate change and promoting digital innovation, fostering the development of an increasingly inclusive society.

In 2025, we continued on our sustainable growth path with a strategy based on continuous innovation and constant anticipation of the new needs of our customers and citizens.

In 2025, we continued along our path of integrating sustainability into the three ESG dimensions, turning strategic goals into concrete actions that generate value for the environment, people and the national economic system.

We consider the focus on decarbonisation, human capital development and process transparency to be a key lever to accompany the ongoing transformation.

Our Purpose, testifies to how deeply sustainability is integrated into the business:

"Grow responsibly thanks to the decisive contribution
of its people to the sustainable success,
innovation, digitisation and
social cohesion of the Country."

Our 2024 - 2028 Strategic Plan hinges on Environmental, Social & Governance (ESG) principles, aiming to guide the country’s sustainability journey through our many initiatives.

Our presence is a key element in promoting Italy’s economic and social cohesion, while also bridging the ‘digital divide’ in small towns and inland areas. Our strategy in addressing social challenges reflects a strong commitment to the most vulnerable and the needs of the community.

We feel an even greater sense of responsibility towards our people. We are committed to developing professional skills, enhancing our resources, promoting diversity, inclusion and equal opportunities, and addressing the needs of all generations, including young workers.

We combat climate change and promote decarbonisation by focusing on two key main-areas: decarbonisation of logistics, including through the renewal of our fleet, and energy efficiency in our buildings. We are aware of the need to protect the environment by adopting responsible behaviour in our use of natural resources and waste management, seeking to achieve a circular economy. We invest in digital transformation.

We to better respond to the evolving expectations of our customers and to embrace far-reaching changes in the way people live and work. We are constantly working to provide support to citizens, businesses and the public administration in the process of digitising the country.

These are the values that guide us every day in our business activities and in our relations with our stakeholders. Our commitment to environmental, social and governance issues is also reflected in the Group’s financial processes and investment choices, which are based on sustainable finance policies.

We aim to promote a more inclusive society and a more sustainable future, operating according to a sustainability-driven business model that fosters the creation of shared value and generates significant impacts in line with the Sustainable Development Goals (SDGs).

We integrate the needs expressed by our stakeholders within our sustainability strategy, aiming to generate shared value and strengthen trust in the context in which we operate.

To do so, we conducted an in-depth mapping of key stakeholders. The six macro-categories that emerged: