In order to assess the significance of the potentially relevant impacts identified, the Poste Italiane Group involved a broad panel of stakeholders through the annual "Multistakeholder Forum" initiative, now in its ninth edition. In 2025, the initiative involved over 1,000 participants and created an opportunity for reflection and sharing of ideas and projects useful for the creation of shared value with the main stakeholders, namely: Shareholders and Investors, Customers, Employees, Suppliers (Business Partners), Bodies and Institutions, Community and Territory and Third Sector Bodies, with which Poste Italiane interacts in the performance of its activities, enabling the achievement of the Group's strategic objectives. Specifically, the activity involved the organisation of three thematic focus groups, together with the administration of the interactive questionnaire, within which all potentially relevant impacts identified were presented, and for each of them stakeholders were asked to assess their significance, according to the assessment scale provided. The results of the stakeholder assessments were then aggregated for the purpose of calculating impact materiality. The outcome of the stakeholder engagement assessments was consistent with the desk analysis previously carried out by the SSG team.
With reference to the risks arising from the ERM Model, the analysis is updated on a quarterly basis as part of the monitoring activities carried out by the Group Risk and Compliance function. These activities normally envisage, for each relevant risk, the involvement of the competent corporate functions for the purposes of updating the quantitative and qualitative data/information on the basis of which the trend of the risks themselves is determined, reviewing, if necessary, their assessment, in accordance with the Group's Risk Management methodology. On the basis of the scoring mechanism and the materiality thresholds established, Poste Italiane identified a total of 35 impacts, 22 risks and 9 opportunities relevant to the Group (in 2024, 45 impacts, 22 risks and 9 opportunities were identified). These findings were shared with the Sustainability Committee, the Control and Risk Committee and the Board of Statutory Auditors. The Board of Directors subsequently approved the entire process.
It is specified that, regarding ESRS topic E3 "Water and marine resources", given its nature as a large integrated and omnichannel service platform in Italy, the Poste Italiane Group monitors water consumption for civil use at post offices, without significant impacts on water sources. An analysis of the Group's Companies, including those operating in non-EU countries with greater proximity to the oceans, shows that water withdrawal is limited to civil and non-productive uses, and is therefore not associated with impacts on marine waters. Furthermore, it should be noted that operations outside Italy are residual, with a total number of 58 employees in non-EU countries (China, Hong Kong and the UK) out of a total of 120,886 employees (calculated in FTE). Finally, the Group does not engage either directly or indirectly in activities related to the extraction or use of marine resources. Nevertheless, the Poste Italiane Group targets efficient water management, taking concrete actions to reduce water consumption and promote its proper use to prevent and avoid waste. Furthermore, within E3, the only impact identified as potentially relevant was found to be below the threshold after stakeholder assessments. For further details on the process for identifying and assessing relevant impacts, risks and opportunities, see the section "Disclosure Requirement ESRS 2 IRO-1".
With reference to ESRS Topic E4 "Biodiversity and Ecosystems", the analysis led to the identification of the topic of biodiversity and ecosystems as substantially irrelevant in view of the nature, activities and sector in which the Group operates. Although impacts related to climate change (ESRS E1), water use and land use (ESRS E3 and E4) have been identified, these impacts are not material as they do not directly affect the loss of biodiversity, as they are mainly related to greenhouse gas emissions, energy consumption, water use for civil use, and limited soil alteration related to cement works. Furthermore, the Group neither directly nor indirectly engages in activities related to the direct exploitation of living organisms, does not contribute to the introduction of invasive exotic species, and has no other significant impact on biodiversity and ecosystems. Finally, due to the predominantly service-oriented nature of its activities, the Group has not identified significant dependencies on ecosystem services in its operations. Furthermore, under E4, the two impacts identified as potentially relevant were both found to be below thresholds after stakeholder assessments.
