In order to prevent, mitigate and manage actual and potential impacts, as well as to address risks and seize opportunities, we adopted a system of sustainability policies. The table below summarises these policies.
| Policy | Description of key elements | Policy Scope | Policy Manager | Internationally recognised standards | Disclosure |
|---|---|---|---|---|---|
| Code of Ethics (PDF) | The Code defines the inspiring principles and the rules of conduct that Recipients must observe in the performance of their professional activities and in the management of relations with shareholders, employees, customers, suppliers, partners, as well as with public institutions, political and trade union organisations and all other stakeholders with which the Group has relations. In addition, the Code of Ethics, together with Model 231, integrates the overall system of prevention of offences pursuant to Legislative Decree no. 231/2001 and represents a reference for all specific policies and regulatory instruments governing activities potentially exposed to the risk of offences | Entire value chain | BoD |
| Specific training sessions Company website Company Intranet |
| Integrated Policy (PDF) | The Policy contains a commitment to timely compliance with applicable regulations: ISO 37301:2021 for compliance management, ISO 9001:2015 for quality management, ISO 45001:2023 for occupational health and safety management, ISO 37001:2016 to prevent instances that could result in potential offences and/or corruption offences, ISO/IEC 27001: 2022 (with extension to ISO/IEC 27017:2015 and ISO/IEC 27018:2019) and ISO/IEC 20000-1:2018 for information security management and information systems management in support of business processes, respectively | Entire value chain | BoD |
| Specific training sessions Company website Company Intranet |
| Group policy for the protection of Human Rights (PDF) | The Policy for the protection of Human Rights sets out a clear approach to the issue of human rights, which is broader than legal requirements and enables monitoring and management of risks and opportunities relating to all forms of human rights, and also confirms the Group's commitment to pursuing socially responsible investment and management activities. | Entire value chain | BoD |
| Specific training sessions Company website Company Intranet |
| Group policy on environmental sustainability (PDF) | The Policy sets out the general principles, objectives and methods for managing the Group's environmental impact and confirms the commitment of Poste Italiane to promoting efficient use of natural resources and focusing on seeking innovative solutions to protect the environment in its value chain. | Entire value chain | BoD |
| Specific training sessions Company website Company Intranet |
| Diversity and Inclusion Policy (PDF) | The Diversity and Inclusion Policy indicates that the Poste Italiane Group is committed to supporting the values of diversity and inclusion through the adoption of corporate, organisational and management mechanisms based on respect for people's rights and freedom. The aim is to promote diversity in all its forms so as to maximise opportunities and create value in the workplace. | All Group Companies | BoD |
| Specific training sessions Company website Company Intranet |
| Active Parenting Support Policy (PDF) | The Active Parenting Support Policy aims to provide a framework to support the female condition in the company, helping women before and after maternity with structured support. | All Group Companies | Human Resources and Organisation |
| Company website Company Intranet |
| LGBTQ+ Inclusion Policy (PDF) | The LGBTQ+ Inclusion Policy promotes inclusive working conditions and combats discrimination. | All Group Companies | Human Resources and Organisation | National legislation | Company website Company Intranet |
| Inclusive Language Guidelines | The Guidelines provide operational tools for inclusive language adoption. | Poste Italiane S.p.A. | General Manager |
| Training sessions Company intranet |
| Group policy on community initiatives (PDF) | Poste Italiane supports community development and digitalisation. | All Group Companies | BoD | Agenda 2030 | Company website Company Intranet |
| Guideline on Competition and Consumer Protection Compliance (PDF) | The Guideline ensures compliance with competition and consumer protection rules. | All Group Companies | Programme Manager and competent function | Current regulations | Company website Company Intranet |
| Group Crisis Management and Business Continuity Policy | The Policy strengthens organisational resilience. | All Group Companies | BoD | ISO standards | Company website Company Intranet |
| ICT Business Continuity Policy | The Policy ensures ICT continuity and incident response. | Financial sector companies | BoD | ISO standards | Company Intranet |
| Corporate personal data protection policy (PDF) | Personal data protection is a fundamental value. | Entire value chain | CEO and General Manager | GDPR | Company website Company Intranet |
| Artificial Intelligence Governance Guideline | The AI framework ensures ethical, safe and compliant AI usage. | All Group Companies | Board of Directors | AI Act, GDPR, ISO | Training sessions Company intranet |
| Whistleblowing Guideline (PDF) | Defines reporting system for violations. | Entire value chain | BoD | Current regulations | Company website Company Intranet Training |