Polis Project

House of digital services

As part of the “National Plan for Complementary Investments” (Law Decree no. 59 of 6 May 2021, converted, with amendments, into Law no. 101 of 1 July 2021) of the National Recovery and Resilience Plan (NRRP), the Polis Project - Houses of Digital Services was approved with the aim of promoting the economic, social and territorial cohesion of the country and overcoming the digital divide in small towns and inland areas.

The two lines of intervention

Sportello unico (one-stop shop): makes provision for the digital renovation and upgrading by 2026 of 6,933 Post Offices to enable Italians resident in municipalities with fewer than 15,000 inhabitants, equipped with at least one Post Office, to easily use the services of the Public Administration. The Post Office will be transformed into a hub for physical and digital services, through the introduction of new technologies and tools to enable complete, fast, easy and digital use of services 24 hours a day.
Spaces for Italy: Envisages the creation of a national network of coworking and training spaces with a widespread presence in Italy. Workstations, meeting spaces, shared services, event and training areas will be open to private individuals, companies and public administration, universities and research centres.

1.2 bn €

Financial investment plan

6,933

Post offices involved with < 15,000
inhabitants

250

Coworking spaces

5,000

Charging columns

1,000

Photovoltaic plants

4,000

Digital showcases

7,000

Evolved ATMs

4,000

Self-service totems

1,000

Equipped outdoor spaces

2024 Initiatives

One-stop Shop: in the course of 2024, real estate and technology upgrades were started in Post Offices at 1,730 sites (a total of 3,496 works started since the beginning of the project) and works in 1,973 Post Offices were completed (a total of 2,918 works completed since the beginning of the project until the end of 2024).
Spaces for Italy: during 2024 renovation work continued on the buildings owned by the Company and at 31 December 2024 a total of 120 building works had been commenced and 81 had been completed

Sustainable Development Goals

With the Polis Project, Poste Italiane plays a leading role in the country’s recovery for the benefit of citizens and their participation in public life by adopting a responsible approach in order to reduce its environmental footprint and contribute to the low-carbon transition of the economy and the entire country. The initiative is consistent with Poste Italiane’s broader strategy of sustainable, digital and inclusive development. The Polis Project generates significant impacts throughout the territory, also with a view to achieving the Sustainable Development Goals (SDGs).

For more information on the project, please refer to Progetto Polis (italian version).

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Sportello unico

Spazi per l'Italia

Gli interventi previsti

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