Detail – Indigo
Poste Italiane has chosen Indigo.ai to experience how artificial intelligence can automate the learning process of the "Poste" bot.
The project was divided into three phases: organization of knowledge of the bot, improvement of self-learning and analysis of comments on the service quality left by customers at the end of the conversation.
During the first phase, the Indigo.ai study has shown a 10% increase in the understanding of customer requests in perspective.
In the second phase, the requests not previously included were automatically qualified and clustered, creating a tool capable of reducing human effort by 70%.
In the third phase, customer feedback on the quality of the service was analyzed.
