The Group’s omnichannel platform ensures customer engagement and service delivery through three channels:

• Proprietary physical network: composed of Post Offices, the business customer sales force, and the logistics network for mail and parcel delivery. 
• Digital infrastructure and remote contact points: including the Group’s digital channels and contact center, capable of serving the entire national population. 
• Third-party physical network: made up of more than 49,000 contact points established through commercial partnership agreements for the distribution of the Group’s products and services. This network was strengthened in 2022 with the acquisition of the company LIS.

	31 December 2025		31 December 2024
	Unit	Personnel	Unit	Personnel
Post Office Network macro areas	6	536	6	492
Branch offices	132	4,543	132	4,282
Post Offices	12,659	46,116	12,755	47,254
Total		51,195		52,028

^{All workforce data is shown in full-time equivalent terms in thousands.}

Regions	Postal Offices	Branches
Abruzzo	473	4
Basilicata	180	2
Calabria	615	6
Campania	940	9
Emilia-Romagna	878	10
Friuli-Venezia Giulia	329	4
Lazio	784	9
Liguria	414	5
Lombardia	1,860	19
Marche	404	5
Molise	166	2
Piemonte	1,378	12
Puglia	465	5
Sardegna	441	4
Sicilia	763	12
Toscana	900	11
Trentino-Alto Adige	319	2
Umbria	262	2
Valle d'Aosta	71	1
Veneto	1,017	8

The Group’s mail and parcel services are delivered through two integrated and mutually reinforcing logistics networks: the postal logistics network, traditionally used for mail management and now upgraded to also handle small parcels, and the parcel logistics network. 
 
As part of the transformation plan for the Mail and Parcel segment, and with the aim of positioning Poste Italiane Group as an integrated logistics operator, a major development initiative in Integrated Logistics was launched in 2023. This includes third-party management of clients’ warehouse goods and delivery operations. After entering the healthcare logistics market in 2022, since February 2024 we have also been operating in fresh logistics through the refrigerated transport service, PosteGoFresh. 

Over the past few years, we have launched a digital transformation program across all our service and offering models.

As outlined in the 2024-2025 Strategic Plan, the Poste Italiane App now represents the cornerstone of the Group's digital strategy and brings together all our services together in a single access point: the new Poste Italiane App. This app launched in 2023 and completed in 2025, enables our customers to purchase and manage our financial, postal, energy, and telecommunications products and services. The new app adapts to the behaviour, digital channel usage habits and needs of the individual customer through a high degree of customisation, also supported by the use of Artificial Intelligence (AI). The Poste Italiane 'P' app is the leading Italian app, with over 4 million daily active users and 16 million total users. It was the top-downloaded app in the Finance category and among the highest in the overall rankings. 
 

• Poste.it Website: the Group’s consumer and business portal, which also allows customers to view and manage their subscribed products. 
• The PosteID App, the Digital Identity app of Poste Italiane (SPID – Public Digital Identity System), is also part of our digital channel offering. In 2025, we once again confirmed our position as the leading SPID provider in Italy, with a market share of approximately 72.5% and a customer base of around 30.1 million issued Digital Identities.

In 2025: 
 

• Approximately 50% of total interactions took place through digital channels.
• Active digital customers reached 19.4 million, marking a 7,8% increase compared to 2024.
• Daily transactions via digital channels rose by 11.2%, accounting for 28% of all operations.

Within the Group’s omnichannel strategy, the third-party physical network plays a crucial role. It has been strengthened to provide Poste Italiane customers with a valid alternative to post offices for accessing transactional services.

We have three main objectives: 
 

• Develop and harmonise the commercial offer on third-party networks in order to make additional physical touchpoints available to customers.
• Generate commercial synergies with the post office network.
• Guarantee capillarity and quality in parcel collection and forwarding services thanks to the Punto Poste network.

We have established a wide network of contact points - 49,000 in 2025 – including those of the LIS network , acquired in 2022.