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The strategy set-out in Deliver 2022, our first plan, is showing tangible results, both in terms of their growth and their quality and sustainability. 

We have successfully repositioned the company to benefit from emerging business-trends.

Five years ago, the company was overexposed to declining markets like mail and payments slips which accounted for over 30% of revenues, while growing markets were under-represented. 

Our strategic efforts deployed over the last five years allowed us to overturn the situation, with expanding markets now providing 34% of our revenues and declining markets 23%. 

If we look at revenue stream, you can see that the recurring components NOT directly relying on commercial efforts are increasing from 43 to 48%, thanks to, for example, running management fees as opposed to up-front fees.


 
Mail, Parcel and Distribution
This segment is where our roots lie. We are the number-one mail service provider in Italy, awarded exclusively with the task of providing Universal Postal Service throughout the country.
We provide mail and parcel delivery services through a proprietary multichannel distribution platform. We are the leading service provider for hybrid mail management — a service enabling digital documents to be printed, enveloped and delivered in hardcopy to the addressee — and have developed hi-tech solutions for secure digital communications.
In recent years, the spread of e-commerce has driven major growth in the parcel delivery market.


Payments and Mobile
This area includes:
  • the e-money and electronic payments sector;
  • our Poste Mobile mobile and fixed fibre telephone operations;
  • all new initiatives tied to the digital world.
The new division is also tasked as an internal competency centre for driving digital transformation.

 

Financial Services
We provide financial services through the separate operations of  BancoPosta, one of the biggest players today in the Italian financial services market.
In particular, our services include:
  • current accounts;
  • promotion and distribution to the public of loans provided by banks and financial intermediaries;
  • collection of postal savings.
And we are expanding our collective asset management operations.


Insurance Services
We offer a full range of insurance, retirement and investment products.
We lead the Life insurance market in Italy through   Poste Vita, established in 1999. Since 2010, we have also provided Casualty insurance through Poste Assicura, and we are a growing player in the Welfare segment, thanks to our investments in the health insurance market.
Data source: Annual Report 2021