In line with the strategic guidelines outlined in our Strategic Plan, the Group’s activities are divided into four Strategic Business Units (also referred to as operating segments in the Poste Italiane Group’s financial statements):
Our Group ended 2024 with outstanding results. Our revenues reached a record high of €12.6 billion, up 5% from 2023.
We therefore confirm our role as the country’s strategic pillar supporting people, businesses and institutions, as evidenced by our contribution to Italy’s GDP, which over the 2018-2024 period reached about €90 billion.
During 2024, our four business units recorded solid revenue growth, confirming the soundness of our highly diversified business model and our ability to generate sustainable and resilient growth. We remain one of the most trusted institutions in Italy, with a widespread physical presence in every community and the largest digital platform in the country.
With the 2024 - 2028 Strategic Plan “The Connecting Platform” unveiled in March 2024, we are reshaping our business. The New Business Service Model was designed to optimise the value of our platform, and we embarked on a logistical transformation to create a state-of-the-art network, while preserving the financial sustainability of the Mail and Parcels business. Our strategy also includes clear growth targets in Financial, Insurance and Postepay Services.
- Mail, Parcels & Distribution
- Financial Services
- Insurance Services
- Postepay Services.
Our Group ended 2024 with outstanding results. Our revenues reached a record high of €12.6 billion, up 5% from 2023.
We therefore confirm our role as the country’s strategic pillar supporting people, businesses and institutions, as evidenced by our contribution to Italy’s GDP, which over the 2018-2024 period reached about €90 billion.
During 2024, our four business units recorded solid revenue growth, confirming the soundness of our highly diversified business model and our ability to generate sustainable and resilient growth. We remain one of the most trusted institutions in Italy, with a widespread physical presence in every community and the largest digital platform in the country.
REVENUES
-
Payments and Mobiles
-
Insurance Service
-
Financial Services
-
Mails, Parcels & Distribution
+600
+5.0%
With the 2024 - 2028 Strategic Plan “The Connecting Platform” unveiled in March 2024, we are reshaping our business. The New Business Service Model was designed to optimise the value of our platform, and we embarked on a logistical transformation to create a state-of-the-art network, while preserving the financial sustainability of the Mail and Parcels business. Our strategy also includes clear growth targets in Financial, Insurance and Postepay Services.
Mail, Parcels and Distribution
The activities of the business unit, which also provides the Universal Service, have always represented our history and identity: they include mail and parcel delivery, logistics and express courier services through an integrated network that is unique in Italy in terms of its reach, size and coverage.
We are the largest logistics company in Italy, capable of seizing opportunities related to the growth of e-commerce, partly thanks to our consolidated expertise in the field of payments and digital.
This business unit also includes activities related to the sales network, Post Offices and Corporate functions of Poste Italiane S.p.A., which also support the Group’s other sectors.
2024 results
As a result of industrial transformation, investments, and the innovation drive undertaken in recent years, the Mail, Parcels, and Distribution sector achieved revenues of €3.8 billion in 2024, up 2.6 % from 2023.
Mail revenues amounted to €2.12 billion (+2.4% compared to 2023), supported by tariff adjustments on Universal Service and non-Universal Service products, as well as exceptional dispatches of certificates and voter cards for the European elections in June 2024. This helped mitigate the decline in volumes (down 7.9% from 2023).
Revenues from parcels and logistics amounted to €1.58 billion (+13.2% compared to 2023), also supported by increased volumes (+20.4% compared to 2023). In 2024 we shipped 308 million parcels.
In 2024, we further increased the number of pick-up and delivery points available to customers, with a physical network of nearly 62,000 units, including post offices, Collect Points such as tobacconists, and lockers offering a 24/7 non-stop service. In this area, we formed the Locker Italia joint venture last year, as part of our partnership with DHL.
We continue to invest in the decarbonisation of logistics operations by modernising our fleet to make it increasingly environmentally friendly: by the end of 2024, we had 28,400 low-emission, hybrid and electric vehicles. We are also developing a sustainable delivery model, which increasingly sees customers picking up parcels at pick-up points (referred to as Out of Home Delivery).
We are the largest logistics company in Italy, capable of seizing opportunities related to the growth of e-commerce, partly thanks to our consolidated expertise in the field of payments and digital.
This business unit also includes activities related to the sales network, Post Offices and Corporate functions of Poste Italiane S.p.A., which also support the Group’s other sectors.
2024 results
|
|
|
|
|---|---|---|
| 3.8 €mld | 104 €mln | (88) €mln |
| +2.6% a/a | n.s. a/a | -91.7% a/a |
As a result of industrial transformation, investments, and the innovation drive undertaken in recent years, the Mail, Parcels, and Distribution sector achieved revenues of €3.8 billion in 2024, up 2.6 % from 2023.
Mail revenues amounted to €2.12 billion (+2.4% compared to 2023), supported by tariff adjustments on Universal Service and non-Universal Service products, as well as exceptional dispatches of certificates and voter cards for the European elections in June 2024. This helped mitigate the decline in volumes (down 7.9% from 2023).
Revenues from parcels and logistics amounted to €1.58 billion (+13.2% compared to 2023), also supported by increased volumes (+20.4% compared to 2023). In 2024 we shipped 308 million parcels.
In 2024, we further increased the number of pick-up and delivery points available to customers, with a physical network of nearly 62,000 units, including post offices, Collect Points such as tobacconists, and lockers offering a 24/7 non-stop service. In this area, we formed the Locker Italia joint venture last year, as part of our partnership with DHL.
We continue to invest in the decarbonisation of logistics operations by modernising our fleet to make it increasingly environmentally friendly: by the end of 2024, we had 28,400 low-emission, hybrid and electric vehicles. We are also developing a sustainable delivery model, which increasingly sees customers picking up parcels at pick-up points (referred to as Out of Home Delivery).
Financial Services
Thanks to our extensive network and the trust built over time, we are among the leading distribution channels for financial and savings products.
On behalf of Cassa Depositi e Prestiti, we exclusively sell Postal Savings products – Savings Books and Bonds – and provide our customers with innovative payment solutions, current account services, investment and asset management products, insurance solutions and consumer credit.
2024 results
In 2024, the total gross revenue of Financial Services (including inter-segment revenue) exceeded expectations, reaching € 6.44 billion (+5.7% compared to 2023), partly due to higher net interest income from the securities portfolio. Operating income and net income also improved.
Assets under management and administration reached € 590 billion, driven by investment products and customer deposits.
Lending disbursed reached € 3.65 billion, a record since 2017.
Postal Savings remains central to our offer: on 1 August 2024, we renewed our three-year agreement with the Cassa Depositi e Prestiti for the Postal Savings collection service, and in 2025 we are implementing initiatives for the 150th anniversary of the Postal Savings Book and for the 100th anniversary of the Postal Savings Bond.
At the same time, we are adapting our range of financial products and services to the new distribution requirements from a multichannel perspective. In line with our Strategic Plan, we are therefore implementing a new Service Model with specialised financial advisors.
|
|
|
|
|---|---|---|
| 5.5 €bn | 900 €mln | 674 €mln |
| +5,6% y/y | +4,4% y/y | +4,1% y/y |
In 2024, the total gross revenue of Financial Services (including inter-segment revenue) exceeded expectations, reaching € 6.44 billion (+5.7% compared to 2023), partly due to higher net interest income from the securities portfolio. Operating income and net income also improved.
Assets under management and administration reached € 590 billion, driven by investment products and customer deposits.
Lending disbursed reached € 3.65 billion, a record since 2017.
Postal Savings remains central to our offer: on 1 August 2024, we renewed our three-year agreement with the Cassa Depositi e Prestiti for the Postal Savings collection service, and in 2025 we are implementing initiatives for the 150th anniversary of the Postal Savings Book and for the 100th anniversary of the Postal Savings Bond.
At the same time, we are adapting our range of financial products and services to the new distribution requirements from a multichannel perspective. In line with our Strategic Plan, we are therefore implementing a new Service Model with specialised financial advisors.
Insurance Services
Insurance services are offered by the Poste Vita Group (100% owned by Poste Italiane), which provides customers with supplementary pension solutions and insurance investment products (Investment, Life and Pensions segment) and services for the protection of persons and property (Protection segment).
2024 results
In 2024, our business unit achieved higher results than in 2023 in a challenging environment.
The Life business has demonstrated its resilience despite the market environment. Gross premiums in the Investments and Pensions segment amounted to around € 18 billion (+1.1% compared to 2023), while net inflows in the segment were positive at € 1.54 billion, supported by the launch of new products and a below-market redemption rate.
In line with our sustainability strategy, 100% of Poste Vita’s investment products have an ESG (Environmental, Social and Governance) component.
The Protection business experienced strong growth in 2024, partly due to the contribution of the acquisition of Net Insurance and the development of physical networks and digital channels. Gross premiums in the Protection segment exceeded €1 billion, up 23% over 2023.
2024 results
|
|
|
|
|---|---|---|
| 1.6 €bn | 1,429 €mln | 1,033 €mln |
| +4,7% y/y | +5.0% y/y | +4,0% y/y |
In 2024, our business unit achieved higher results than in 2023 in a challenging environment.
The Life business has demonstrated its resilience despite the market environment. Gross premiums in the Investments and Pensions segment amounted to around € 18 billion (+1.1% compared to 2023), while net inflows in the segment were positive at € 1.54 billion, supported by the launch of new products and a below-market redemption rate.
In line with our sustainability strategy, 100% of Poste Vita’s investment products have an ESG (Environmental, Social and Governance) component.
The Protection business experienced strong growth in 2024, partly due to the contribution of the acquisition of Net Insurance and the development of physical networks and digital channels. Gross premiums in the Protection segment exceeded €1 billion, up 23% over 2023.
Postepay Services
The business unit includes payment management activities and e-money services, mobile and fixed-line telephone services, and electricity and gas supply.
We are one of the leading players in payment systems in the country. Our integrated multichannel distribution platform includes both an advanced digital infrastructure and a physical network of about 62,000 points of contact, including post offices and affiliated centres offering the Group’s services.
PostePay Spa, the Group company specialising in the development and management of mobile and digital payments, is a leader in payment systems with around 30 million cards issued.
With regard to our telephone services, we are developing our Fibre offer, and the recent acquisition of TIM will enable synergies between the companies.
Finally, our electricity and gas offering has been on the market since 2023: simple, transparent and reliable, fully in line with our values.
2024 results
In 2024, the business unit’s performance was solid and growing compared to 2023, mainly due to revenues in the payments segment, driven by the expansion of e-commerce and the increasing use of payment cards. The good performance of the new energy business also contributed positively.
Revenues in the payments segment grew by 7.5 % year-on-year to €1.18 billion thanks to increased operations and fee income from Postepay Evolution and Postepay debit cards.
We now have 4.8 million telephone lines (mobile and fixed) and 709,000 active customers for the Energy business, a number that has more than doubled since 2023.
Annual Financial Report 2024 (file.pdf)
We are one of the leading players in payment systems in the country. Our integrated multichannel distribution platform includes both an advanced digital infrastructure and a physical network of about 62,000 points of contact, including post offices and affiliated centres offering the Group’s services.
PostePay Spa, the Group company specialising in the development and management of mobile and digital payments, is a leader in payment systems with around 30 million cards issued.
With regard to our telephone services, we are developing our Fibre offer, and the recent acquisition of TIM will enable synergies between the companies.
Finally, our electricity and gas offering has been on the market since 2023: simple, transparent and reliable, fully in line with our values.
2024 results
|
|
|
|
|---|---|---|
| 1.6 €bn | 529 €mln | 394 €mln |
| +9.5% y/y | +20.3% y/y | +16,7% y/y |
In 2024, the business unit’s performance was solid and growing compared to 2023, mainly due to revenues in the payments segment, driven by the expansion of e-commerce and the increasing use of payment cards. The good performance of the new energy business also contributed positively.
Revenues in the payments segment grew by 7.5 % year-on-year to €1.18 billion thanks to increased operations and fee income from Postepay Evolution and Postepay debit cards.
We now have 4.8 million telephone lines (mobile and fixed) and 709,000 active customers for the Energy business, a number that has more than doubled since 2023.
Annual Financial Report 2024 (file.pdf)