The Group proceeded to deliver on the growth and transformation plan launched in 2018, achieving all the key objectives set in the “Deliver2022” Business Plan and in the subsequent “2024 Sustain & Innovate” and “2024 Sustain & Innovate Plus” plans. The plans targeted the transformation of Poste Italiane’s distribution network into an innovative integrated, omnichannel platform, and the consolidation of the Group’s leadership in digital payments, the e-commerce parcel market and in the provision of savings, insurance and financial products. Specifically, the most recent two plans envisage more than €3 billion in investment, most of which focusing on innovation and sustainable growth, whilst also renewing the Group’s commitment to supporting communities and the country, alongside government institutions, and continuing to put sustainability at the heart of our strategies, with the aim of achieving carbon neutrality by 2030.
REVENUE(€m)
Financial Services
We provide financial services through the separate operations of BancoPosta, one of the biggest players today in the Italian financial services market.
In particular, our services include:
Insurance Services
We offer a full range of insurance, retirement and investment products.
We lead the Life insurance market in Italy through Poste Vita, established in 1999. Since 2010, we have also provided Casualty insurance through Poste Assicura, and we are a growing player in the Welfare segment, thanks to our investments in the health insurance market.
REVENUE(€m)
Mail, Parcel and Distribution
This segment is where our roots lie. We are the number-one mail service provider in Italy, awarded exclusively with the task of providing Universal Postal Service throughout the country.
We provide mail and parcel delivery services through a proprietary multichannel distribution platform. We are the leading service provider for hybrid mail management — a service enabling digital documents to be printed, enveloped and delivered in hardcopy to the addressee — and have developed hi-tech solutions for secure digital communications.
In recent years, the spread of e-commerce has driven major growth in the parcel delivery market.
Payments and Mobile
This area includes:
This segment is where our roots lie. We are the number-one mail service provider in Italy, awarded exclusively with the task of providing Universal Postal Service throughout the country.
We provide mail and parcel delivery services through a proprietary multichannel distribution platform. We are the leading service provider for hybrid mail management — a service enabling digital documents to be printed, enveloped and delivered in hardcopy to the addressee — and have developed hi-tech solutions for secure digital communications.
In recent years, the spread of e-commerce has driven major growth in the parcel delivery market.
Payments and Mobile
This area includes:
- the e-money and electronic payments sector;
- our Poste Mobile mobile and fixed fibre telephone operations;
- all new initiatives tied to the digital world.
The new division is also tasked as an internal competency centre for driving digital transformation.
Financial Services
We provide financial services through the separate operations of BancoPosta, one of the biggest players today in the Italian financial services market.
In particular, our services include:
- current accounts;
- promotion and distribution to the public of loans provided by banks and financial intermediaries;
- collection of postal savings.
Insurance Services
We offer a full range of insurance, retirement and investment products.
We lead the Life insurance market in Italy through Poste Vita, established in 1999. Since 2010, we have also provided Casualty insurance through Poste Assicura, and we are a growing player in the Welfare segment, thanks to our investments in the health insurance market.
| Personnel by contract type, gender and business line* | 2022 | ||
|---|---|---|---|
| Type of contract | Men | Women | Total |
| Permanent contract** | 52,022 | 61,393 | 113,415 |
| of which: | |||
| Mail, Parcels & Distribution | 51,250 | 60,664 | 111,914 |
| Financial Services | 252 | 229 | 481 |
| Insurance Services | 220 | 239 | 459 |
| Payments and Mobile | 300 | 261 | 561 |
| Flexible contract*** | 4,742 | 2,876 | 7,618 |
| of which: | |||
| Mail, Parcels & Distribution | 4,738 | 2,863 | 7,602 |
| Financial Services | 0 | 0 | 0 |
| Insurance Services | 0 | 1 | 1 |
| Payments and Mobile | 4 | 12 | 16 |
| Total | 56,765 | 64,269 | 121,033 |
* The figures are shown in Full Time Equivalent (FTE) terms.
** Includes permanent personnel and apprenticeships.
*** Includes fixed-term and agency personnel.
Data source: Annual Report 2022
