Objective	Target	Target scope	Base year	2024 result
Paper reduction in logistics centres	39 m sheets by 2024	Logistics	2022	39,112,500 sheets
Paper reduction in logistics centres	0.59 sheets per object (f/o) per signature (relative metric) in 2025	Logistics	2022	0.62 sheets per object (f/o) per signature (relative metric)
Document dematerialization: an initiative aimed at reducing paper usage both within Post Offices and in communications with customers, by sending customers electronic versions of forms such as Change of personal information, Subscription of the advanced electronic signature (FEA), Privacy contents, Registration on poste.it (identification kit), as well as electronic copies of signed loan agreements	30% of operations since the release of the solution by 2026	Post offices	2023	Technical release of dematerialised customer copy for loans
Increasing the number of cards made of environmentally sustainable material	20 million eco-friendly cards by 2026	Products	2020	16 m
Increase contactless transactions	1.2 billion annual transactions by 2024 1.9 billion annual transactions by 2026	Professional	2022	1,57 billion
Digitalisation of practices	Preparation on digital channels for data for in-branch transactions by 2024 (Project RDS) Digitalisation of paper receipts by 2024 (Digitalisation of Customer Receipts - Phase 1)	Professional	2020	Completed (1.7% digital demand 34.6% Dematerialised Receipts)
Project “Scarpa vecchia fa buon gioco”	4,000 kg of safety shoes to be collected and material to be sent for recovery and reuse	Logistics	2024	New
Valori Ritrovati	Management process review and renewal of memorandum of understanding	Logistics	2024	New

Objective	Target	Target scope	Base year	2024 result
Promoting the development and updating of strategic and distinctive skills, ensuring the continuous training of all Group employees	25 million hours of training by 2024	Poste Italiane	2020	30.5 million hours
	25 million hours of training by 2028	Poste Italiane	2023	About 6 million in 2024
Campus Italia: dedicated training centres for Group employees	5 training centres by 2028	Poste Italiane	2023	Project start
Development of an ethics-driven framework to support Artificial Intelligence	- Implementation of the Policy and identification of tools for overseeing the ethics-driven approach in AI processes by 2026 - release of the AI Verticals and AI Literacy pathways by 2024 - 8 training initiatives by 2026	Poste Italiane	2023	“Ethics manifesto - Ethics-driven policy” in support of Artificial Intelligence' document published AI Verticals and AI Literacy Pathway released
Increasing the participation of women in coaching and mentoring and in leadership development programmes	+10% participation of women in coaching and mentoring and leadership development programmes by 2024	Poste Italiane	2023	+17% participation of women in coaching and mentoring and leadership development programmes
Fostering the alliance between the corporate and educational worlds with new orientation opportunities for the younger generations (children of employees and students) also through the active involvement of corporate professionals	40 editions by 2025	Children of employees and students	2023	37 edizioni
Encouraging employee listening through continuous surveys	10 surveys by 2024	Poste Italiane	2023	13 surveys
Strengthen nationwide caring and listening measures for employees in vulnerable and fragile situations to support their mental and motivational well-being	Nationwide activation of caring and listening services by 2025	Poste Italiane	2021	Activation of the following caring and listening services related to the target group: psychological support service services for inclusion
Promotion of Employee Resource Group (E.R.G.) activities also regarding LGBTQ+ inclusion initiatives	2 measures/interventions carried out by 2025	Poste Italiane	2023	Initiated promotion of E.R.G. group activities. (webinars, round of posts, hackathons and working groups)
Fostering a culture of inclusion at all levels of the corporate structure through specific training courses	Release of the Diversity&Inclusion "Learning Path" by 2024	Poste Italiane	2023	Release of the 2024 Diversity&Inclusion "Learning Path"
Raising awareness among employees on secure access procedures to corporate applications from external networks	1 communication campaign dedicated to MFA (Multifactor Authentication) Mail, communication on intranets, apps, coupon space and dedicated channels TG Poste service by 2024	Poste Italiane	2023	1 campaign realised
Training for Digital Accessibility and Inclusion	1 Survey 12 Focus Groups 10 training initiatives with accessible formats/tools by 2026	Poste Italiane	2024	New
Reduce the frequency rate of workplace accidents	-2% frequency index in the Mail, Communication and Logistics area by 2028	Poste Italiane	2024	New

Objective	Target	Target scope	Base year	2024 result
Carrying out sustainability audits (ESG) aimed at defining, establishing and consolidating a supply relationship compliant with the Minimum Safeguards and capable of supporting the process of alignment to the Taxonomy of economic activities acquired from third parties by the Poste Italiane Group	100% of the Group's qualified suppliers subject to sustainability audits by 2026	Procurement	2022	Carried out nationwide audits regarding the performance and management of framework agreements entered into by Poste Italiane as a result of competitive procedures subject to public contract regulations including those relating to construction and plant works
Evolution of the Group's sustainable procurement model with a view to mitigating ESG risks along the supply chain, through the assessment and monitoring of the degree of sustainability of the supply chain and the definition of a roadmap in line with the evolutions of the regulatory framework and in particular the CSDD (Corporate Sustainability Due Diligence Directive).	Definition of the sustainable procurement model with a CSDD perspective by 2026	Procurement	2024	New

Objective	Target	Target scope	Base year	2024 result
Strengthen the Employee Corporate Volunteering project through the development of a new engagement platform and the definition of social programmes integrated with the corporate sustainability strategy	1 engagement and training plan by 2024 3 programmes with social value by 2024	Italy	2021	1 engagement and training plan 3 programmes with social value
Polis Project	Creation of "one-stop shops" for 6,933 Post Offices located in small municipalities by 2026 Creation of a national network of 250 co-working spaces by 2026	Italy	2022	Polis: completed interventions 2,918 Coworking: completed interventions 81
Increase the number of sports and social initiatives supported by Poste Italiane in the southern regions and islands	Support at least 20% of initiatives in the sport and social sphere in southern regions and islands (number initiatives)	Italy	2024	New
Increase the number of social initiatives supported by Poste Italiane in favour of disadvantaged groups, with a special focus on people in fragile conditions and young people	Of the total initiatives supported by Poste Italiane, allocate at least 20% in the social field, with a special focus on people in fragile conditions and young people by 2025	Italy	2024	New
Education: initiatives aimed at fostering the adoption of conscious and sustainable financial choices and familiarity with the opportunities offered by the digital evolution, as well as launching new dissemination strands on sustainability and business issues	Initiatives/content for citizens/customers: 150 in 2025 and 150 in 2026	Italy	2023	New
Definition of Corporate Accelerator with "Hub&Spoke" model to support national entrepreneurship also from a D&I perspective (start-ups, female entrepreneurs, etc.)	4 initiatives by 2028	Italy	2023	2 initiatives: Regional analysis to identify areas of interest; Programme concept definition

Objective	Target	Target scope	Base year	2024 result
Implementation of the framework to foster digital inclusion, promoting equal opportunities and ensuring fair and inclusive access for all	Implementation of the digital accessibility framework by 2025	Vulnerable customers	2023	Preparatory activities for the implementation of the framework: proposed Guidelines referring to the management processes of accessibility declarations and alerts, Finalisation of the Guidelines Accessibility by design, Implementation of Digital Accessibility Compliance Status Monitoring Dashboard and Report Management, Evolutionary intervention in the customer service channel
Increase customer experience	+10pp Net Promoter Score (value of Group customer experience) by 2028	Customers	2023	35pp Net Promoter Score
Development of pre-sale and sale channels of products and services in multi-channel	75% of new funnels realised in multichannel by 2024	Customers	2020	75%
Increase digital transactions for the various products of the Poste Italiane Group	+115% of digital transactions in financial, insurance and payment services compared to 2023 by 2024	Customers	2023	138%
Opening of online current accounts to facilitate accessibility to the product for all customers, especially those living in areas less served by the banking system or who have mobility problems	Maintaining digital accounts on total open current accounts in a range of 8% - 10% by 2025	Customers	2024	8%
Subscription of financial products (in addition to Accounts and savings books) online, also through dedicated promotions, to facilitate accessibility to the product by all customers, especially those living in areas less served by the banking system or who have mobility problems	16% of the volumes of Gross inflows BFP (Interest-bearing Postal Certificates) and Total Investments by 2025	Customers	2024	15%
Launch of new SCM (Mobile Consultant Specialist) zones with the introduction of a dual specialist figure (dynamic SCM/personal) to improve coverage of the most difficult-to-reach geographical areas	Realisation of new SCM zones by 2025	Customers	2024	New
Maintenance of products and services dedicated to the most vulnerable segments of the clientele Renewal and evolution of products/services dedicated to the most vulnerable segments of the population: Young people's mortgage, Basic Account, mortgage repayment suspension, gender-based violence, voucher for minors, super smart pension deposit, free insurance on pension withdrawals	Maintaining dedicated offers for vulnerable customers by 2025	Vulnerable customers	2024	New
Increase the number of Ultrabroadband technology contracts (Poste Casa Ultraveloce) that are activated in a paperless mode	122,000 activations by 2026	Customers	2024	New
Launch of the Virtual SIM (e-SIM) service	Commercialisation by end 2025	Customers	2024	New
Development and deployment of digital and paperless services in energy supply	>95% paperless contracts by 2025 >40% of digital bills and/or digital payments by 2025	Customers	2021	97% paperless contracts acquired in 2024 62% digital bills issued in 2024 49% digital payments (this includes SDD and bank transfer payments)
Performing Disaster Recovery tests to ensure the proper functioning of the ICT platform	2 in 2025 2 in 2026 2 in 2027	Customers	2024	New
Implementation of the new Integrated Anti-Fraud Platform (PIAF) that combines fraud prevention objectives with improved customer satisfaction	100% financial, insurance, digital products by 2024	Customers	2022	100%
Group incident drills	3 drills by 2024	Employees	2023	3
Group front end security rating	Maintaining the front end rating above 700 points by 2024	Front end	2018	770
Cyber Security Programme	Involvement of 35,000 employees by 2024	Employees	2022	35.000
	Involvement of at least 35,000 employees by 2025	Employees	2024	New
Activation of a streaming platform in Polis Post Offices (Digital Signage)	Activation of a centralised Digital Signage platform for customised content management by 2027	Customers	2024	New
Extension of the Integrated Anti-Fraud Platform (PIAF) to physical counter operations, with the aim of combating fraud and improving customer satisfaction	100% in 3 years (year 2028)	Customers	2024	New
Expansion of the perimeter of the Integrated Anti-Fraud Platform (PIAF) with the aim of fraud prevention to protect customers of postal savings deposits and parcel logistics shipping services	100% in 3 years (year 2028)	Customers	2024	New
Full adoption of the GDPR provisions leading to the coverage of all data protection policy objectives	Compliance on the 14 areas foreseen in the Privacy Review. Absolute targets measured by % compliance (2025-2026-2027)	Internal customers	2024	85%
Implementation of managed care with AI	48% of care requests handled in self even with AI in 2031 15-20% of care operator activities supported by AI in 2031	Customers	2024	New
Automation of back office processes	85% of back office resources supported by automated digital processes by 2026 60-65% of processes digitalised by 2027 >10% of automatic volumes by 2031	Customers	2024	New

Customer Satisfaction of the business units is measured twice a year (May and October) through a Net Promoter Score survey, which evaluates how likely a customer would recommend Poste Italiane’s products and services. Customers who declared themselves satisfied following the 2024 Customer Satisfaction survey amount to 85%. This value is higher than the expected target for the same year, which was 84%. The methodology used for the survey involves a satisfaction rating scale ranging from 0 to 10. As for data coverage, it amounts to 100% and is aligned with the assigned Group Customer Satisfaction objectives.

Objective	Target	Target scope	Base year	2024 result
Increase staff training on ethical principles	2 initiatives undertaken by 2024	Poste Italiane	2023	2 initiatives
Group-wide implementation of the sustainable procurement framework	100% coverage on Group purchases by 2024	Poste Italiane	2021	Completed the implementation of the framework to cover 100 % of Group purchasing
Definition of ESG parameters in the participation requirements and in the evaluation criteria of the technical tender offers	100% ESG coverage for OEPV tenders by 2024	Procurement	2022	100% ESG coverage for OEPV tenders
Maintaining ESG parameters in the participation requirements and in the evaluation criteria of the technical tender offers	100% ESG coverage for OEPV tenders by 2024	Procurement	2023	100% ESG coverage for OEPV tenders
Development of the Policy for Business Conduct Management (CSRD - ESRS G1 - 2)	By 2025	Poste Italiane	2024	New
Strengthening the Internal Control System on Sustainability Reporting through the acquisition of a data collection platform and the formalisation of regulatory procedures for internal use in a risk-based perspective	By 2027	Poste Italiane	2024	New

Objective	Target	Target scope	Base year	2024 result
Gradual insertion of a component ESG in Poste Vita investment products	100% Poste Vita products with ESG elements by 2024	Poste Vita	2020	100%
Integrate into at least one fund open to retail a strategy – also in competition with others – aimed at controlling and containing carbon emissions	1 fund by 2024	BancoPosta Fondi SGR	2022	100%
Increase ESG indicators against which BancoPosta Fondi SGR's investment portfolios can be monitored	Definition of the proprietary synthetic sustainability indicator by 2024	BancoPosta Fondi SGR	2022	100%
Development of a strategy concept integrating sustainability objectives (pursuant to Art. 9)	1 strategy with sustainability target by 2024	BancoPosta Fondi SGR	2022	100%
Carrying out a feasibility study on the possibility of extending the target group of insurable persons for health coverage to persons normally excluded, through greater sophistication of the health declaration required at the time of underwriting	Carrying out the feasibility study to expand the target group of people insurable for health coverage by 2024	Società Poste Vita	2023	Carried out some in-depth studies aimed at the possible expansion of the target group of people potentially insurable for specific diseases
Integration of additional ESG strategies in retail funds still open for placement with a main bond component (change from Art. 6 to Art. 8 SFDR)	2 funds by 2026	BancoPosta Fondi SGR	2024	New
Aumentare il numero di fondi retail sempre aperti al collocamento che integrano una strategia – anche in concorrenza con altre - che miri al controllo e contenimento delle emissioni di carbonio	2 additional funds by 2025	BancoPosta Fondi SGR	2024	New
Maintaining 100% of investment product offerings consisting of products that promote environmental and/or social characteristics	100% of investment products offered by 2025	Poste Vita	2024	New
100% of investment options that promote environmental and/or social characteristics and invest in single names with a portfolio-weighted average ESG rating equal to or higher than the methodology threshold for defining the sustainability	100% investment options by 2025	Poste Vita	2024	New
Evolution of the offer dedicated to Small Economic Operators (POE) launched at the end of 2024 (including the compulsory guarantees provided by the Budget Law 2024 - catastrophic risks) with risk pricing based on geographical coordinates	Development of offerings by 2025	Poste Vita	2024	New

Total energy consumption:	u.m.	2024*
Total energy consumption from fossil sources	MWh	572,732
Total energy consumption from nuclear sources		0
Total energy consumption from renewable sources		425,967
of which: fuel consumption from renewable sources		947
of which: consumption of electricity, heat, steam and cooling from renewable sources, purchased or acquired		414,925
of which: consumption of self-generated non-fuel renewable energy		10,096
Total energy consumption:		998,699

Energy consumption from fossil sources	u.m.	2024*
Fuel consumption from coal and coal products	MWh	0
Fuel consumption from crude oil and petroleum products		399,602
Fuel consumption from natural gas		156,127
Fuel consumption from other fossil sources		0
Consumption of electricity, heat, steam or cooling from fossil sources, purchased or acquired		17,003

 

Energy production	u.m.	2024*
Energy production from renewable sources	MWh	10,096
Energy production from non-renewable sources		0

 

Energy intensity	High climate impact sectors*
	u.m.	Section H - Transport and Storage
Energy consumption1	MWh	401,384
Net revenue2	€	3,843,000,000
Energy intensity	MWh/€	0.0001

1. For the figure on energy consumption, consider only the consumption associated with sector H “Transport and Storage” related to activities in the logistics sector
2. The revenue figure for the “Transport and Storage” segment is calculated in line with the accounting principles of IFRS 15 (see table on page 505 of RFA 2024). 
 

Total emissions	u.m.	2024*
Scope 1 emissions
Scope 1 gross emissions	tCO2e	130,851
Scope 1 emissions covered by regulated emissions trading schemes	%	33
Scope 2 emissions3
Gross emissions Scope 2 location-based	tCO2e	127,927
Gross emissions Scope 2 market-based		3,502
Scope 3 emissions
Total gross indirect emissions Scope 3	tCO2e	29,355,524
1. Purchase of goods and services		367,018
2. Capital goods		148,723
3. Fuel and energy activities		30,870
5. Waste generated by activities		374
6. Business trips		12,306
7. Employee commuting		29,116
9. Downstream transport		287,110
11. Use of products sold		191,573
15. Capital expenditure4		28,288,434
Total emissions (location-based)		29,614,302
Total emissions (market-based)		29,489,877

 

Emission intensity	u.m.	2024*
Total emissions (market-based)	tCO2e	29,489,877
Net revenue5	€	12,927,000,000
Emission intensity	tCO2e/€ (%)	0.23

3. For the calculation of location-based Scope 2 emissions, total energy consumption for electricity (from renewable and non-renewable sources) and thermal energy are considered. For the calculation of Scope 2 market-based emissions, only consumption from non-renewable sources is considered.
4. Category 15 “Investments”, calculated according to the PCAF methodology, considers issues related to the following asset classes: “Listed equity and corporate bonds” and “Sovereign debt”.
5. The net revenue figure is calculated in line with the accounting principles of IFRS 15 (see tables on page 436 et seq. of RFA 2024).

(*) For these indicators, no historical time series is provided.  
This is due to the adoption of the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) in our 2024 reporting, which led to changes in some calculation methodologies and the inclusion of new metrics not previously tracked in our sustainability reporting.

The overall picture of Poste Italiane’s environmental data is available for download HERE .

Emissions of atmospheric pollutants	u.m.	2024*
Total pollutants in air1	t	1,157.29
Sulphur dioxide (SO2)		1.07
Nitrogen oxides (NOx)		937.09
Volatile organic compounds (VOC)		158.20
Particulate Matter (PM10)		60.93

1. Emission factors used for the conversion of fuels into NOx : methane gas 0.0166 tNOx /TJ; LPG 0.0229 tNOx /TJ; diesel for cars 0.2151 tNOx /TJ, for light commercial vehicles 0.26 tNOx /TJ, for heavy trucks 0.2523 tNOx /TJ; petrol for cars 0.0428 tNOx /TJ, for light commercial vehicles 0.04 tNOx /TJ, for motorcycles 0.0583 tNOx /TJ. Emission factors used for the conversion of fuels into SO2 : diesel 0.0003 tSO2 /TJ; petrol 0.0002 tSO2 /TJ. Emission factors used for the conversion of fuels to VOCs: methane gas 0.0238 tVOC/TJ; LPG 0.0255 tVOC/TJ; diesel for passenger cars 0.0029 tVOC/TJ, for light commercial vehicles 0.0039 tVOC/TJ, heavy trucks 0.0093 tVOC/TJ; petrol for passenger cars 0.1858 tVOC/TJ, for light commercial vehicles 0.0979 tVOC/TJ, for motorbikes 0.5730 tVOC/TJ. Emission factors used for the conversion of fuels to PM10: methane gas 0.0103 tPM10/TJ; LPG 0.0096 tPM10/TJ; diesel fuel for passenger cars 0.0168 tPM10/ TJ, for light commercial vehicles 0.0161 tPM10/TJ, heavy trucks 0.0146 tPM10/TJ; petrol for passenger cars 0.0099 tPM10/TJ, for light commercial vehicles 0.0122 tPM10/TJ, for motorbikes 0.0164 tPM10/TJ. Source: ISPRA, database of average emission factors of road transport in Italy
 

(*) For these indicators, no historical time series is provided.  
This is due to the adoption of the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) in our 2024 reporting, which led to changes in some calculation methodologies and the inclusion of new metrics not previously tracked in our sustainability reporting.

The overall picture of Poste Italiane’s environmental data is available for download HERE .

Waste by type	u.m.	2024*
		Waste generated	Waste recovered	Waste disposed of
Paper/Cardboard	t	20,346.51	20,343.26	3.25
Plastic		1,599.73	1,599.73	0.00
Wood		14,827.58	14,824.08	3.50
Other		10,453.71	10,329.24	124.47
Total		47,227.52	47,096.30	131.22

 

Total weight of hazardous waste recovered	u.m.	2024*
		On site	Off site
Preparation for reuse	t	0.00	0.00
Recycling		0.00	207,29
Other operations of recovery		0.00	0.00
Total		0.00	207.29
Total hazardous waste recovered		207.29

 

Total weight of non-hazardous waste recovered	u.m.	2024*
		On site	Off site
Preparation for reuse	t	0.00	0.00
Recycling		0.00	46,889.01
Other operations of recovery		0.00	0.00
Total		0.00	46,889.01
Total non-hazardous waste recovered		46,889.01

 

Total weight of hazardous waste disposed of	u.m.	2024*
		On site	Off site
Disposal in landfill	t	0.00	13.06
Incineration		0.00	0.00
Other type of disposal		0.00	0.77
Total		0.00	13.83
Total hazardous waste disposed of​		13.83

 

Total weight of non-hazardous waste disposed	u.m.	2024*
		On site	Off site
Disposal in landfill	t	0.00	63.23
Incineration		0.00	0.00
Other type of disposal		0.00	54.16
Total		0.00	117.39
Total non-hazardous waste disposed of​		117.39

 

Hazardous and radioactive waste	u.m.	2024*
Total quantity of hazardous waste	t	221.12
Total quantity of radioactive waste		0

(*) For these indicators, no historical time series is provided.  
This is due to the adoption of the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) in our 2024 reporting, which led to changes in some calculation methodologies and the inclusion of new metrics not previously tracked in our sustainability reporting.

The overall picture of Poste Italiane’s environmental data is available for download HERE .

Average hours of training by gender and category of employees	u.m.	2024*
		Men	Women	Other	Not specified		Total
Hours of training provided to employees	No.	43.4	52.4	0	0		48.2
Hours of training provided to executives		28.3	33.1	0	0		29.5
Hours of training provided to managers		67	78.7	0	0		72.5
Hours of training provided to clerks		39.6	49.2	0	0		44.8

Health and safety metrics

	u.m.	2024*
		Employees	Non-employees		Total
Percentage of own workers covered by the health and safety system based on legal requirements	%	100	46		95

 Health and safety metrics

	u.m.	2024*
		Employees	Non-employees		Total
Number of fatalities due to occupational accidents1/ occupational diseases	No.	3	2		5
Number of recordable occupational accidents1, excluding those leading to fatalities		5,954	175		6,129
Rate of recordable occupational accidents	%	33.38	17.62		32.55

 
Health and safety metrics

	u.m.	2024*
		Employees
Number of cases involving occupational diseases	No.	2
Number of days lost due to accidents at work1		192,409
Number of days lost due to occupational diseases1		25

1. The figure includes commuting accidents
 

Employees (Headcount)	u.m.	2024*
Gender		Employees
Men	No.	59,037
Women		66,060
Other		0
Not reported		0
Total workforce		125,097

 

Employees2 (headcount)	u.m.	2024*
		Men	Women	Other	Not specified		Total
Executives	No.	548	190	0	0		738
under the age of 30		0	0	0	0		0
age between 30 and 50​		149	73	0	0		222
age over 50​		399	117	0	0		516
Middle managers		8,284	7,405	0	0		15,689
under the age of 30		36	27	0	0		63
age between 30 and 50		4,450	3,790	0	0		8,240
age over 50​		3,798	3,588	0	0		7,386
Operational staff		50,205	58,465	0	0		108,670
under the age of 30		8,349	4,989	0	0		13,338
age between 30 and 50		25,425	27,712	0	0		53,137
age over 50​		16,431	25,764	0	0		42,195
Total		59,037	66,060	0	0		125,097

2. It should be noted that the workforce shown in this table corresponds to employees hired under permanent contracts, apprenticeships, fixed-term contracts and extracurricular internships.
 

(*) For these indicators, no historical time series is provided.  
This is due to the adoption of the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) in our 2024 reporting, which led to changes in some calculation methodologies and the inclusion of new metrics not previously tracked in our sustainability reporting.

The overall picture of Poste Italiane’s social data is available for download HERE .

Main actions	Scope of application	Time horizons*
Online course “Business and Human Rights Protection”	Procurement	Every year

(*) For these indicators, no historical time series is provided.  
This is due to the adoption of the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) in our 2024 reporting, which led to changes in some calculation methodologies and the inclusion of new metrics not previously tracked in our sustainability reporting.

The overall picture of Poste Italiane’s social data is available for download HERE .