With over 160 years of history, Poste Italiane has played a key role in the development of the country. For decades, our post offices served as the primary point of contact between citizens, institutions and essential services. Over time, we have gradually evolved our distribution model. For our products, we moved from relying solely on post offices to using digital channels, then to offering third-party products through those same channels, and eventually to leveraging third-party networks and a diverse range of partners for distribution.

Today, our business model is both highly diversified and distinctive. In addition to being a postal and logistics operator, we offer financial, insurance, payment, telecommunications and energy services. These are delivered through a network that combines physical and digital channels in a highly integrated way: 12,755 post offices across the country, a third-party network comprising 49,000 contact points, and our increasingly important digital platforms. In 2024 alone, we recorded more than 25 million interactions per day across all our channels.

This makes us a unique presence in Italy in terms of scale, brand recognition and nationwide reach – a fundamental part of the country’s economic, social and industrial fabric.



The value creation process
During 2024, the shared value creation path undertaken by the Poste Italiane Group generated significant results at system level.
This diagram illustrates our value creation process.
It shows how, starting from a range of resources – financial, environmental, social and governance-related – the Group generates both economic and social value for the country.
Through our services, technologies and widespread presence, we transform these resources every day into tangible solutions, positive impacts and measurable outcomes, following a logic of circularity and continuous improvement.

The main financial and Environmental, Social & Governance (ESG) performances achieved by the Group based on the objectives defined on the 8 pillars of the sustainability strategy integrated in the 2024-2028 Strategic Plan “The Connecting Platform” are presented below.




 

Impact generated by the Group
Through its leadership in the logistics, financial, insurance and payment services sectors, Poste Italiane plays a key role in the creation of economic value both for the stakeholders directly impacted by its business activities and for the country as a whole.
In particular, the activities carried out by Poste Italiane generate impacts on GDP, employment income, employment and contributions to PA. The estimated impacts can be distinguished into:
 

The process of creating Poste Italiane’s economic value


     

 

In 2024, the Poste Italiane Group had an impact on the country’s economy, in terms of Gross Domestic Product (GDP), of €14 billion and, employed a total of roughly 199 thousand people and contributed around €2.6 billion in tax revenue to the Public Administration. Furthermore, it is estimated that Poste Italiane contributed directly and indirectly to the distribution of income to workers, totalling €7.3 billion.

Poste Italiane’s creation of value is based on the contribution that the Group’s individual people make through their daily work and commitment. Indeed, during 2024, each Poste Italiane person contributed to the creation of economic impacts for the territory amounting to €116 thousand of GDP, €60 thousand of income for families, €22 thousand of tax contributions and the employment of 1.6 people.