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Poste Italiane pays close attention to sustainability and corporate social responsibility. This commitment is manifested through the adoption and promotion of values and behaviours respectful of the needs and expectations of all its stakeholders. Honesty, transparency, a sense of responsibility and reliability guide the Company's behaviour in its internal processes and its relations with external partners, and this generates confidence and credibility.

As part of our sustainability policies:
  • we have launched concrete programmes aimed at reducing the environmental impact of our business;
  • we develop socially responsible and ethical behaviour;
  • we have created the foundation Poste Insieme Onlus to carry out projects benefiting the community, and in particular people living in adverse circumstances.

Respect for the environment
We are strongly focused on protecting the environment, which we consider an essential element of our growth, within the framework of our green strategy. In conducting our business we therefore draw inspiration from the principles of conservation, reuse, recycling, innovation and safety.
The energy needed to power the group's extensive real-estate holdings accounts for over two-thirds of our pollutant emissions. This is why we seek to optimise our use of energy by encouraging virtuous behaviour by our employees, including through communications campaigns dedicated to energy conservation, and technical initiatives aimed at reducing waste. For several years now, 100% of the electricity used by Poste Italiane has come from renewable sources.
We use an increasingly large number of low environmental impact vehicles, with a Italy's largest fleet of approximately one thousand electric vehicles, in addition to approximately 3,000 methane and LPG-powered vehicles. We have also replaced our entire fleet of four-wheeled vehicles with less polluting models.
To raise awareness amongst our employees about sustainable mobility solutions, we have obtained company discounts on annual subscriptions to local public transport services in various cities and launched a carpooling service in Rome and Milan.
We participate in programmes run by international organisations aimed at reducing greenhouse gas emissions, such as
  • the Environmental Measurement and Monitoring System (EMMS) run by the International Post Corporation (IPC). In 2016 we entered the silver category of the EMMS programme, which is awarded to postal operators that have succeeded in achieving significant results in qualitative terms, along with an appropriate reduction of CO2 emissions. On a scale of 0 to 100, the group was awarded a score of over 80.
  • the Greenhouse Gas Reduction Programme run by Posteurop.
  • the OSCAR (Online Solution for Carbon Analysis and Reporting) programme run by the UPU (Universal Postal Union).
To learn more about our environmental policy, refer to the 2016 Annual Financial Report

Respect for individuals
Relations between the group's employees are inspired by the values of civil solidarity and are conducted in a manner respectful of individual rights and freedoms.
In accordance with the principles of its Ethical Code, the company recognises the equal social dignity of individuals, without discrimination by nationality, language, sex, ethnicity, religious creed, political and union association, or physical and mental condition. All human resource development and management processes are based on recognising merit, transparency and fairness, without any discrimination.
In 2010 Poste Italiane signed the Charter for Equal Opportunities and Equality in the Workplace promoted by the Sodalitas Foundation, AIDAF, AIDDA, Impronta Etica, UCI, and the Office of the National Equality Counsellor, with the involvement of the Ministry of Labour, Health and Social Policies and the former Ministry for Equal Opportunities. By adopting this Charter, the company intends to contribute to the fight against all forms of discrimination in the workplace. At the contractual level, the National Collective Labour Contract governs the functioning of the national and regional Equal Opportunity Committees, which it identifies as collective organisations aimed at promoting positive actions and initiatives in view of the elimination of any obstacles that effectively prevent equal opportunities from being achieved within the company and which are responsible for "studies, proposals and research on the principles of equality".
A perfect balance of male and female employees has always been a part of the Company's identity.  In fact, women represent 53% of the total headcount and 58% of the managers of the approximately 13,000 post offices. In addition, our Chair has been a woman since 2014. In our commitment to gender parity we have a long track record of positive actions and remuneration and development policies based on fairness and merit.
We have redefined the Company's model for managing worker health and safety in the workplace by identifying five new production units: four coinciding with the business units (Post, Communication and Logistics; BancoPosta; Individuals; and Business and Government) and one coinciding with the remaining staff functions.  These five areas are combined in the Company Protection unit. Training policies include, as required by law, courses on workplace safety, which in 2016 consisted of 488,000 hours and involved over 72,000 participants.
To learn more about human resources and industrial relations within our group, refer to the 2016 Annual Financial Report, Human Resources section

Ethics and integrity in doing business
The Ethical Code lays down the guidelines for behaviour in internal processes and external relations. The Code's ethical principles are reinforced by the adoption of the Organisational Model drafted by the Company in accordance with Law 231/2001.
In accordance with our Ethical Code, relations with institutions, the government and political and union organisations are inspired by the principles of correctness, impartiality and independence and are reserved for specific company departments. In particular, both personnel who during their company activities engage in any kind of relations with the government and any other outside parties involved must comply with the Law 231 Organisational Model.
In accordance with our Ethical Code, we pursue a customer-centric approach with competence, professionalism, courtesy, transparency, integrity and impartiality. In their relations with customers and investors, those subject to the Code must act with the utmost integrity, transparency and confidentiality, while avoiding situations of conflict of interest. In the specific case of BancoPosta, please refer to the BancoPosta Code of Ethics.
In accordance with our Ethical Code, commercial relations with suppliers must be carried out with reciprocal respect for the principles of impartiality, cost effectiveness, transparency, loyalty and professional propriety. This involves avoiding any relationship that could generate personal advantage or conflict of interests. Relations with suppliers are specifically governed by the Code of Ethics for Suppliers and Partners.
Courses on compliance (IVASS, Transparency, Anti-Money Laundering, MiFID, Transport Safety, Legislative Decree 231, Privacy and IT Security) extended to over 983,000 hours of training in 2016.
Poste Insieme Onlus Foundation

In 2015 we decided to create Poste Insieme Onlus, a foundation that supports policies of inclusion and social solidarity.
Poste Insieme Onlus focuses on concrete initiatives and projects with a sound structure that yield benefits to the community, and particular to all those who are experiencing adversity relating to their physical, mental, familial, economic, ethnic and social conditions.