As Italy’s largest phygital platform, we are present in every part of the country, from major cities to remote mountain villages.
In 2024, we contributed a total of €14 billion in GDP, supported 199,000 jobs, and contributed approximately €2.6 billion to tax revenues, confirming our role as a strategic pillar for Italy.
With 121,000 employees, more than 12,000 post offices, and over 25 million daily interactions, we continue to act as a bridge between the physical and digital worlds. Through major initiatives like the Polis Project, we are transforming around 7,000 rural post offices into one-stop shops for digital citizenship, helping simplify access to public services and expanding social cohesion.
In the sections below, we highlight our main areas of intervention, detailing the goals we set and the progress made in 2024 through concrete actions.

In 2024, we took important steps towards the energy transition. We surpassed our targets for low-emission vehicles, expanded our proximity delivery network, and reached full alignment with our energy retail sustainability commitments.

Our Green Delivery Project alone avoided over 239 tonnes of CO₂ emissions and 2 million kilometres of travel - the equivalent of planting more than 9,500 trees. Meanwhile, smart building solutions helped us to reduce our energy usage by 8.7 GWh, and our renewable energy production reached over 27 GWh, with a 2026 target of 40 GWh.

We also continued to explore circular economy solutions, through initiatives aimed at reducing waste and promoting reuse. In 2024, 99.7% of our waste was recovered, and through projects like Valori Ritrovati, we repurposed over 111,000 abandoned parcels, turning what would once have been waste into value for communities.

The following section outlines commitments and progress, across two key areas: Climate Change and Circular Economy.

In 2024, we renewed our National Collective Labour Agreement and launched initiatives to support and promote equality, diversity, inclusion, well-being and skills development.

We believe that the ability to connect ideas, people and skills is key to building a shared culture aligned with our Purpose. This is why we are committed to fostering internal collaboration and continuous dialogue across all levels of the company. An approach supported by our Connecting Ideas initiative, which invites all our people to submit ideas aligned to the pillars of the sustainability strategy. Moreover, through training programmes like LabAI, we exceeded 6 million hours of training, preparing our workforce to navigate the challenges and opportunities of artificial intelligence and digital innovation. 

We also continued to invest in financial education, youth empowerment, and community well-being. Projects like Next Generation and School4Life tackled early school leaving and helped students plan their future, while EDUFinTOUR brought financial literacy to citizens across the country.

Our attention to equity and cohesion was expressed through initiatives targeting women victims of violence, a robust corporate volunteering programme, and a commitment to allocate at least 20% of the supported social initiatives with a particular focus on individuals in vulnerable conditions and on young people. At the same time, we strengthened leadership development programmes for women, set up ERG (Employee Resource Groups - internal communities formed not only by those who personally experience a specific diversity, but also by "allies"), and supported parenthood through concrete programmes such as ”Mums at Work” or Lifeed Parents".

Committed to accessibility and inclusion, continuing to update digital channels to enhance accessibility, we offer useful products and services to an increasing number of people through our 12,755 post offices and digital channels. Our initiatives aim to address the needs of those living in inland or rural areas, as well as vulnerable individuals. This includes targeted solutions such as the Youth Loan, the Basic BancoPosta Account, dedicated services for women victims of gender-based violence, and the Supersmart Pension Fund. 

One of our most transformative initiatives remains the Polis Project, launched under the National Recovery and Resilience Plan (PNRR). Through Polis, we are upgrading nearly 7,000 post offices into fully accessible spaces that serve as digital entry points to public services (identity documents, pensions, certificates) and community hubs for coworking and training. As of June 2025, over 3,900 sites have already been renovated and 91 coworking spaces are active. With added features like EV charging stations and outdoor areas for social use, Polis helps bridge territorial gaps, strengthens our presence across the country, and reinforces our long-standing role as a platform for local cohesion.

On the customer side, our efforts are geared towards improving accessibility, trust and satisfaction. We’ve enhanced the user experience, expanded online services, and developed innovative tools like AIKnow, our artificial intelligence system that supports frontline personnel and offers timely, personalised responses to customers. The Poste Italiane app, which now reaches more than 30 million users, continues to simplify access to services for all our customers.

We also extend our sustainability commitments across the value chain, integrating ESG criteria into procurement and advancing audits and evaluations to ensure suppliers meet our social and environmental standards.

The following section outlines commitments and progress, across four key areas: People of Poste, Suppliers, Community and Clients.

Strong governance is the foundation of our long-term strategy and the enabler of every action we take. Our approach is rooted in ethics, integrity, and transparency, and it underpins all aspects of our business.

We have adopted specific policies to ensure fairness and prevent corruption. Poste Italiane and the Group’s main companies have adopted ISO 37001:2016-certified management systems for anti-bribery.

We have adopted a structured system for collecting and managing whistleblowing. Our Whistleblowing System has obtained a certificate of conformity with the ISO 37002:2021 Guideline, which is reviewed annually

To promote a corporate culture based on ethics, legality and compliance with regulations, we continuously carry out training initiatives addressed to all our people. From July 2023 to the end of 2024, for instance, 95,000 employees attended the online course “The Integrated Management System: The Rules of the Game”.

Furthermore, we consider the integration of ESG factors into investment processes a key driver in generating long-term sustainable value. Our financial companies, BancoPosta Fondi SGR and Poste Vita have set objectives aligned with our commitment to sustainable growth. As of 2024, 100% of Poste Vita’s investment products incorporate ESG elements.

The following section outlines commitments and progress, across two key areas: Business Conduct and Sustainable Finance.