On the basis of these unique characteristics, in early 2018 we drew up the new Deliver 2022 Strategic Plan, which sets out a plan for the Group’s development in line with market needs. This includes a focus on professional development and the nurturing of talent, whilst committing to an investment programme of approximately €2.8 billion over the period of the Plan, centred on digital development, automation and reorganisation of the service model for retail, business and Public Administration customers.
We have completed a reorganisation of our operating segments, in order to improve the visibility and transparency of the main value drivers for each segment. A part of this process is the creation of the new Payments, Mobile and Digital segment, with the aim of centralising the management of payment services, which will also be extended to include the activities envisaged by the new European Payment Services Directive (PSD2).
The soundness of the choices we have made enables us to pay our shareholders a dividend of €0.42 per share for 2017, which will increase by 5% a year until 2020, after which our intention is to maintain a minimum payout of 60% from 2021.
To accompany citizens, businesses and Public Administration entities on the road to the new digital economy by offering simple, transparent and reliable mail, logistics, savings, transaction banking and insurance products and services.
All of our activities, impacts and achievements are built on a solid foundation: our people, our human capital. This is why training, professional development, the appreciation of diversity, safety in the workplace and the wellbeing of all our employees are cornerstones of the Group’s strategy.
We know how to change by steadfastly maintaining our values.
Sustainability challengesDigitalisation, globalisation, new demographic phenomena and lifestyles, climate change and depletion of natural resources, are just some of the current trends. Understanding, interpreting and responding to these social, environmental and economic changes, integrating sustainability into the business to improve competitiveness and ensuring long-term profitability by creating shared value, add up to the challenge companies are facing in the third millennium.
As the biggest Italian company in the services sector which has managed to accompany and, often, precede developments in the country, we pay considerable attention to the sustainability of our activities. This commitment translates into adopting and promoting values and behaviours attentive to the needs and expectations of the local community and, in general, of our stakeholders.
Ethics and correctness in the running of business, development of the territory and support of the community, valorisation of people and reduction of environmental impact constitute, today, the main areas of action in the sustainable approach adopted by Poste Italiane.
Our Corporate GovernancePoste Italiane’s shares are listed on the Mercato Telematico Azionario (the MTA, an electronic stock exchange) organised and managed by Borsa Italiana SpA. The Company is controlled by the Ministry of the Economy and Finance (MEF), which holds 64.26% of the share capital, including a direct 29.3% interest and an indirect 35% interest through Cassa Depositi e Prestiti SpA (CDP), itself controlled by the MEF. The remaining 35.74% of the share capital is represented by the free float. (at 31 December 2017)
The corporate governance structure reflects the recommendations in the Corporate Governance Code for listed companies published by Borsa Italiana, the provisions of Legislative Decree 58 of 24 February 1998 (the Consolidated Law on Finance), where applicable, and the Supervisory Standards issued by the Bank of Italy and applicable to Poste Italiane in view of the unbundled activities conducted by BancoPosta RFC (Patrimonio destinato BancoPosta).
Poste Italiane has adopted a “traditional” governance model, separating the roles of the Board of Directors and the Board of Statutory Auditors. The Company’s accounts are audited by an independent firm of auditors.
Poste Italiane’s financial management is overseen by the Italian Court of Auditors (Law 259 of 21 March 1958); the relevant controls are conducted by a Magistrate appointed by the Court of Auditors, who attends meetings of the Board of Directors and the Board of Statutory Auditors.