With our over 160-year history, approximately 119,000 employees and 12,800 post offices, total financial assets of €581 billion and 35 million customers, the Group occupies a unique position in terms of size, recognisability, reach and customer loyalty.
Poste Italiane is Italy's largest service infrastructure and its services play an important role in society. We operate in three lines of business, in all of which we lead the market:
Post and parcel sector, a business that has benefited from the rise of e-commerce and the dynamic nature of the parcels market;
Financial Services, through BancoPosta;
Insurance, where we lead the life market in Italy, and asset management, an area in which we are expanding.
Our purpose: Grow responsibly thanks to the decisive contribution of its people to the sustainable success, innovation, digitisation and social cohesion of the country.
Poste Italiane has issued shares listed on the Mercato Telematico Azionario (Electronic Stock Exchange - MTA) organised and managed by Borsa Italiana SpA as of 27 October 2015. At 31 December 2023, the Company is 29.26% owned by the Ministry of the Economy and Finance (MEF) and 35% owned by Cassa Depositi e Prestiti SpA (CDP), also controlled by the MEF. The remaining shares are held by institutional and retail investors. A total of 33.9%2 of the shares held by institutional investors of Poste Italiane SpA belong to investors who follow ESG (Environment, Social, Governance) criteria in their investment choices.
Since May 2023, Silvia Maria Rovere is the Company’s Chairwoman. Since April 2017 Matteo Del Fante is Chief Executive Officer. Giuseppe Lasco was appointed General Manager in February 2024.
Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.
The Group’s recent entry into the energy market confirms the Company as a reference point for satisfying the needs of Italian families, no longer only related to savings, investment, financing, fixed and mobile telephony and fibre, but also linked to electricity and gas.
Besides it is an integral part of the Country’s economic, social and production fabric and is a unique entity in Italy in terms of size, recognisability and widespread coverage. The Company’s activities therefore generate significant impacts throughout the territory, also with a view to achieving the Sustainable Development Goals (SDGs).
On 20 March 2024 the Board of Directors of Poste Italiane S.p.A (“Poste Italiane”), chaired by Silvia Maria Rovere, approved the Annual Financial Report for 2023, including Poste Italiane’s separate financial statement for the year 2023 and the Poste Italiane Group’s consolidated financial statement for the year 2023, prepared in compliance with IAS/IFRS, which confirms the preliminary consolidated results for 2023 previously announced on 29 February 2024, and “2024 - 2028 Strategic Plan - The connecting platform”, a five-year strategic plan designed to thrive on the strong foundations laid with ‘Deliver22’ and ‘2024 Sustain & Innovate’.
Matteo Del Fante, Poste Italiane Chief Executive Officer commented: “Poste Italiane’s transformation journey started back in 2017 with a simple ambition: to maximise value for our clients and be the most effective and trusted distribution network in Italy.
We have gone beyond that and established ourselves as the largest phygital platform in Italy, thriving on the integration of multiple touchpoints and creating an omnichannel ecosystem where each portion of the platform complements the other. We have invested in digital, data and our businesses, with our vast client base at the centre.
With this new strategic plan we are reshaping our business to seize substantial growth: with the New Commercial Service Model, designed to optimize the value of our platform and the logistics transformation to evolve into a future-proof network and preserve the financial sustainability of our mail and parcel business.
In Financial Services by evolving our client segmentation allocating them to specialized financial advisors, we will be sure to better cover all our client needs by adapting the network to them rather than asking them to adapt to us.
In Insurance Services our focus is on keeping steady growth in the Life Investment & Pension business and leveraging increasing demand and low customer penetration in the Protection business.
Postepay Services has created an open payment ecosystem with payments at its core, adding home services such as fibre and energy and leveraging on Poste Italiane’s omnichannel platform.
The introduction of the SuperApp, with the Digital payment wallet at its core, and the constant evolution of our digital properties will create more value for customers, allowing them to choose the preferred omnichannel experience and increase our profitability.
All of this focuses around the increasing relevance of our digital channels, which is a result of important tech investments made to create the truly omnichannel platform approach we have embraced. The new SuperApp is the tip of our tech evolution iceberg enabling business integration and confirming the role of Poste Italiane as a 'Platform Company'.
In financial terms, Poste Italiane's revenues will grow to €13.5 billion by 2028 and EBIT will reach €3.2 billion, recording an annual growth rate of around 4%. Similarly, net profit will reach €2.3 billion in 2028.
Thanks to solid and sustainable cash and capital generation, we are upgrading and changing the approach in the dividend policy, committing to a payout ratio of at least 65% over the plan, targeting at least €1.0 DPS in 2026 and at least €6.5 billion cumulated dividends over the plan.
All of this will not be possible without our colleagues, who are the real transformation drivers of the plan, as they have always been in fact. We look forward to continue delivering together sustainable, long-term returns for our shareholders, while meeting the needs of broader stakeholders, with Poste Italiane now being a solid, trusted, and effective strategic pillar for Italy”.
Our Corporate Governance
The Corporate Governance structure reflects the provisions under Italian Legislative Decree No. 58 of 24 February 1998 (TUF – Consolidated Law on Finance), where applicable, the Supervisory Provisions issued by the Bank of Italy applicable to Poste Italiane concerning business conducted through the BancoPosta Ring-Fenced Capital, the regulations applicable to electronic payment institutions for activities performed by Poste Italiane in execution of the agreements signed with PostePay – ring-fenced EMI, as well as the recommendations of the Corporate Governance Code (that came into effect on 1 January 2021.
Poste Italiane has adopted a traditional governance model, separating the roles of the Board of Directors and the Board of Statutory Auditors.
The Company’s accounts are audited by an independent auditing firm. Poste Italiane’s financial management is overseen by the Italian Court of Auditors (Law 259 of 21 March 1958); the relevant controls are conducted by a Magistrate appointed by the Court of Auditors, who attends meetings of the Board of Directors and the Board of Statutory Auditors.
Poste Italiane is Italy's largest service infrastructure and its services play an important role in society. We operate in three lines of business, in all of which we lead the market:
Post and parcel sector, a business that has benefited from the rise of e-commerce and the dynamic nature of the parcels market;
Financial Services, through BancoPosta;
Insurance, where we lead the life market in Italy, and asset management, an area in which we are expanding.
Our purpose: Grow responsibly thanks to the decisive contribution of its people to the sustainable success, innovation, digitisation and social cohesion of the country.
Poste Italiane has issued shares listed on the Mercato Telematico Azionario (Electronic Stock Exchange - MTA) organised and managed by Borsa Italiana SpA as of 27 October 2015. At 31 December 2023, the Company is 29.26% owned by the Ministry of the Economy and Finance (MEF) and 35% owned by Cassa Depositi e Prestiti SpA (CDP), also controlled by the MEF. The remaining shares are held by institutional and retail investors. A total of 33.9%2 of the shares held by institutional investors of Poste Italiane SpA belong to investors who follow ESG (Environment, Social, Governance) criteria in their investment choices.
Since May 2023, Silvia Maria Rovere is the Company’s Chairwoman. Since April 2017 Matteo Del Fante is Chief Executive Officer. Giuseppe Lasco was appointed General Manager in February 2024.
Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.
The Group’s recent entry into the energy market confirms the Company as a reference point for satisfying the needs of Italian families, no longer only related to savings, investment, financing, fixed and mobile telephony and fibre, but also linked to electricity and gas.
Besides it is an integral part of the Country’s economic, social and production fabric and is a unique entity in Italy in terms of size, recognisability and widespread coverage. The Company’s activities therefore generate significant impacts throughout the territory, also with a view to achieving the Sustainable Development Goals (SDGs).
On 20 March 2024 the Board of Directors of Poste Italiane S.p.A (“Poste Italiane”), chaired by Silvia Maria Rovere, approved the Annual Financial Report for 2023, including Poste Italiane’s separate financial statement for the year 2023 and the Poste Italiane Group’s consolidated financial statement for the year 2023, prepared in compliance with IAS/IFRS, which confirms the preliminary consolidated results for 2023 previously announced on 29 February 2024, and “2024 - 2028 Strategic Plan - The connecting platform”, a five-year strategic plan designed to thrive on the strong foundations laid with ‘Deliver22’ and ‘2024 Sustain & Innovate’.
Matteo Del Fante, Poste Italiane Chief Executive Officer commented: “Poste Italiane’s transformation journey started back in 2017 with a simple ambition: to maximise value for our clients and be the most effective and trusted distribution network in Italy.
We have gone beyond that and established ourselves as the largest phygital platform in Italy, thriving on the integration of multiple touchpoints and creating an omnichannel ecosystem where each portion of the platform complements the other. We have invested in digital, data and our businesses, with our vast client base at the centre.
With this new strategic plan we are reshaping our business to seize substantial growth: with the New Commercial Service Model, designed to optimize the value of our platform and the logistics transformation to evolve into a future-proof network and preserve the financial sustainability of our mail and parcel business.
In Financial Services by evolving our client segmentation allocating them to specialized financial advisors, we will be sure to better cover all our client needs by adapting the network to them rather than asking them to adapt to us.
In Insurance Services our focus is on keeping steady growth in the Life Investment & Pension business and leveraging increasing demand and low customer penetration in the Protection business.
Postepay Services has created an open payment ecosystem with payments at its core, adding home services such as fibre and energy and leveraging on Poste Italiane’s omnichannel platform.
The introduction of the SuperApp, with the Digital payment wallet at its core, and the constant evolution of our digital properties will create more value for customers, allowing them to choose the preferred omnichannel experience and increase our profitability.
All of this focuses around the increasing relevance of our digital channels, which is a result of important tech investments made to create the truly omnichannel platform approach we have embraced. The new SuperApp is the tip of our tech evolution iceberg enabling business integration and confirming the role of Poste Italiane as a 'Platform Company'.
In financial terms, Poste Italiane's revenues will grow to €13.5 billion by 2028 and EBIT will reach €3.2 billion, recording an annual growth rate of around 4%. Similarly, net profit will reach €2.3 billion in 2028.
Thanks to solid and sustainable cash and capital generation, we are upgrading and changing the approach in the dividend policy, committing to a payout ratio of at least 65% over the plan, targeting at least €1.0 DPS in 2026 and at least €6.5 billion cumulated dividends over the plan.
All of this will not be possible without our colleagues, who are the real transformation drivers of the plan, as they have always been in fact. We look forward to continue delivering together sustainable, long-term returns for our shareholders, while meeting the needs of broader stakeholders, with Poste Italiane now being a solid, trusted, and effective strategic pillar for Italy”.
Our Corporate Governance
The Corporate Governance structure reflects the provisions under Italian Legislative Decree No. 58 of 24 February 1998 (TUF – Consolidated Law on Finance), where applicable, the Supervisory Provisions issued by the Bank of Italy applicable to Poste Italiane concerning business conducted through the BancoPosta Ring-Fenced Capital, the regulations applicable to electronic payment institutions for activities performed by Poste Italiane in execution of the agreements signed with PostePay – ring-fenced EMI, as well as the recommendations of the Corporate Governance Code (that came into effect on 1 January 2021.
Poste Italiane has adopted a traditional governance model, separating the roles of the Board of Directors and the Board of Statutory Auditors.
The Company’s accounts are audited by an independent auditing firm. Poste Italiane’s financial management is overseen by the Italian Court of Auditors (Law 259 of 21 March 1958); the relevant controls are conducted by a Magistrate appointed by the Court of Auditors, who attends meetings of the Board of Directors and the Board of Statutory Auditors.
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