People development

We are the largest employer in Italy with 120,000 employees and total employment (including ancillary activities) of more than 182,000 jobs.

Our people are the driving force behind our transformation and success, a distinctive factor that has propelled our growth.

Our People Strategy is built on an integrated model for valuing and developing people, aimed at ensuring strong and sustainable leadership over the long term. The promotion of skills and professional growth, through structured development paths, continuous training programs, and internal mobility opportunities, lies at the core of this strategy, with a focus on merit recognition and strengthening corporate culture.

Inclusion and equal opportunities are fundamental principles for our Group: we provide all our people with concrete tools to support full participation in company life, regardless of age, sexual orientation and identity, disability, health, ethnicity, nationality, language, political views, socioeconomic status, or religion.

At the same time, organizational well-being, corporate welfare, and the protection of health and safety are essential pillars for improving working conditions.

We also work to strengthen engagement and corporate culture by promoting a sense of belonging and the active involvement of our people in the Group’s growth. In this context, we have adopted a new leadership model, innovative, inclusive, and responsible, integrated into development and management processes and organizational practices, and aligned with sustainability principles.

For more information on the organisation of people within the group, please refer to the in-depth document (PDF).

We support the growth of women’s leadership through professional development programmes, dedicated training courses and concrete actions that promote equal opportunities and enhance women’s talent at all levels of the organisation.

As a confirmation of our commitment, in 2023 we obtained the first UNI/PdR 125:2022 certification on gender equality for Poste Italiane which has been maintained over the following two years. In 2025, the Group companies Net Insurance, Postel and Agile Lab also maintained their gender equality.

In March 2026, we further reaffirmed our commitment to pay equity by obtaining the Equal Salary certification for the second time, following the completion of an assessment of gender pay equality conducted by the Equal Salary Foundation, an independent Swiss non-profit organisation.

We create a meritocratic environment where everyone can fully develop their potential and contribute to the Group's growth. To accompany our transformation process, we are implementing several Change Management programmes. For example, we train Front End Operators (counter staff) in post offices through creative workshops and immersive experiences.

We have implemented a scouting programme aimed at young talents, to accompany them in their growth processes towards more complex roles. We foster the development of managerial skills, guiding our managers towards an increasingly people-centred approach. This empowers them to inspire change, understand the present and the future, and create value for both individuals and the organisation.

A face-to-face training day was dedicated to the new Leadership Model. This aimed to provide an initial understanding of the new guide for desired organisational behaviours, ensuring effective managerial oversight during a period of significant change within the company.

Since 2021, the Open Learning Area project has been added to the traditional training methods, which leverages individual curiosity and responsibility: people can freely access online courses and e-books on this digital platform.

We actively support the growth of the new generations. Our initiatives aim to foster a partnership between the corporate and educational worlds, offering new opportunities for career guidance and vocational training available to the children of our employees, as well as to students from disadvantaged backgrounds, with the active involvement of professionals from our company.

In 2025, we continued to involve the children of our employees in experiential workshops. The initiatives were aimed at stimulating reflection on their personal development plan and exploring the topics of artificial intelligence, mathematics and logical and critical thinking.

Welfare for our people

Our welfare system is based on an integrated approach that considers people in their entirety. 
We are committed to ensuring:

• Health and psychophysical well-being through services dedicated to prevention, care and psychological support. 
• Work-life balance, promoting flexibility and concrete tools to better balance professional and personal time. 
• Support for parenting, with facilities and services for those with children, from birth to adolescence. In 2025, we continued to roll out the “Mums at Work” programme, designed to engage employees returning from maternity leave and support their reintegration into the workplace. We also continued to involve employees’ children in hands-on workshops. The initiatives delivered in 2025 were aimed at encouraging reflection on personal development pathways and exploring topics such as artificial intelligence, mathematics, and logical and critical thinking.
• Services for caregivers, to help reconcile care and work.
• Promotion of culture, education and sport, with dedicated initiatives to benefit our people and their children.
• Involvement of families and the local community, with services and benefits that can be accessed beyond the company perimeter. 

Through these actions, we want to create a working environment that is fair, motivating and capable of improving our people’s well-being. To better engage our people on well-being topics, strengthen awareness and use of the opportunities we offer, and surface emerging needs, we plan to involve at least 200 internal Ambassadors over the next two years, dedicated to promoting people care and corporate welfare initiatives.
 
In 2025, we recorded approximately 50,000 sign-ups to our welfare platform (+22% compared to 2024).

Learn more about our welfare and wellbeing programme.

Health and safety: a shared daily commitment

Protecting health and safety at work is a shared priority and a core commitment across all levels of our organisation.

Through our Occupational Health and Safety Policy and the Group’s Integrated Policy, updated in 2025, we promote a systematic approach aligned with the ISO 45001:2023 standard, enabling us to provide 100% of our employees with coverage under a Health and Safety Management System.

We continuously assess risks, respond promptly to regulatory developments and define annual improvement plans aimed at reducing workplace accidents and occupational illnesses. We invest in training through dedicated initiatives, such as the Safety Academy and protocols developed in partnership with the Traffic Police, to strengthen our culture of prevention.

We use technical audits, digital tools and self-assessment platforms to monitor the effectiveness of our actions. We actively involve Workers’ Safety Representatives (WSRs) in assessment processes and maintain ongoing dialogue with trade unions.

We also run internal awareness campaigns on specific topics to encourage responsible and safety-conscious behaviours in everyday working life.

We believe it is essential to protect and support not only our own people, but also those who work on our behalf and all workers throughout our supply chain, including couriers, transport personnel, sorting staff, construction workers and cleaning personnel.

We do this through our Code of Ethics - which all suppliers, subcontractors and Group partners are required to accept – and our policy for the protection of Human Rights. Through these frameworks, we are committed to preventing, condemning and not tolerating any form of harassment, discrimination or violence affecting workers across the value chain. We promote fair working conditions and ensure fair remuneration, in line with collective bargaining agreements and applicable legislation.

We also engage suppliers in our sustainable growth journey through our Sustainable Procurement model.