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Integrated Policy of Poste Italiane Group An Integrated Management Policy for defining and recording the Company’s commitment to all our Stakeholders.

In addition to the Code of Ethics, the Company adopted a Group Integrated Policy, which reflects and documents the commitment made to all Company's stakeholders, to improve its performance and, at the same time, build and develop trusting relationships with them, as part of a process of generating and sharing value for the Company as well as for the communities in which it operates, with the idea of achieving continuity and reconciliation of the related interests. 

Our purpose is to improve our performance and at the same time to build and develop trust-based relationships with our Stakeholders, as part of an overall process for sharing value between the Company and the stakeholders, based on continuity and reconciling our respective interests.

This is part of a more ambitious process initiated by the Company’s Management aimed at strengthening the principles of lawfulness and transparency, based on the revision of the Group’s Code of Ethics  ( Code of Ethics of Poste Italiane Group ), which is applicable to the entire Group and aimed at directors and employees, as well as at all stakeholder categories. In addition to the general principles of conduct, the guidelines set out in Poste Italiane’s Code of Ethics particularly refer to the protection of:
  • workers’ rights and dignity;
  • corporate assets and data processing;
  • workplaces.
In 2019, in order to promote the principles and values set out in the company’s Code of Ethics, Poste Italiane organized a number of compliance-related training initiatives, focusing on specific regulatory issues such as safety in the workplace, regulatory compliance, the 231 organisational model, quality, anti-corruption etc., which involved the corporate population transversally.
Poste Italiane Group's Integrated Policy pays particular attention to the issue of quality. In fact, this Policy documents the Group's commitment to the continuous integration of quality within the company's development strategy, so that all the processes that contribute to the design, development and creation of a product or service are mapped within the quality management systems.

Other actions within this process are the signing of a memorandum of understanding between Poste Italiane and Financial Police for combating tax evasion and elusion, fraud, illegal activities in public spending, economic and financial criminality, money laundering,  falsification and fraud concerning payment systems, and the launching of a web portal called “Open and Transparent Contracts”, thanks to which the Company has become the first Italian Group to publish all the data concerning our supply chain.

In particular, the Policy contains the commitment by Poste Italiane to strictly comply with the applicable rules and regulations and the general principles to be observed with regard to quality (UNI EN ISO 9001:2015), occupational health and safety (ISO 45001:2018), corruption prevention (ISO 37001:2016), information security and information systems (ISO/IEC 27001:2013 and ISO/IEC 20000:2011, respectively) as well as compliance management (ISO 37301:2021).
The Policy applies to Poste Italiane and our subsidiaries, for which it serves as a benchmark for the implementation of the general principles and specific issues.
Having regard to the prevention of corruption, the Policy describes the forbidden behaviour, the general principles to which Poste Italian Group undertakes to adapt in the performance of its activities and the specific rules of conduct in respect of the more corruption-prone activities.