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Poste Italiane

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  As at 2019 As at 2020 As at 2021 As at 2022 As at 2023 As at 2024 As at 2025
Financial Customers (million) 35 35 35 35 35 36 36
Average daily interactions (millions)(1) 11.9 13.5 17.2 21.2 23.1 25.2 27.2
Group Revenues (€bn) 11.0 10.5 11.2 11.4 12.0 12.6 13.1
Total Financial Assets (€bn) 536 569 586 576 581 590 600
Poste Italiane Group employees (annual average)  129,243 124,695 121,423 119,806 119,310 119,117 119,800
Post Offices 12,809 12,765 12,761 12,755 12,755 12,755 12,659
Group Financial highlights - (€m)​              
Group Revenues (€m)​ 10,960 10,526 11,220 11,374 11,989 12,589 13,121
from Mail Parcel & Distribution  3,492 3,201 3,695 3,651 3,746 3,843 3,948
from Postepay Services  664 737 882 1,134 1,447 1,585 1,666
from Financial Services  5,135 4,945 4,783 4,939 5,229 5,521 5,682
from Insurance Services  1,669 1,643 1,861 1,650 1,567 1,640 1,825
Adjusted (EBIT) (€m)(2)  1,774 1,524 1,846 2,396 2,620 2,961 3,245
Net Consolidated Profit (€m) 1,342 1,206 1,580 1,583 1,933 2,013 2,220
               
MAIL PARCEL & DISTRIBUTION              
Mail Parcel & Distribution Revenues - (€m) 3,492 3,201 3,695 3,651 3,746 3,843 3,948
from Mail  2,456 1,897 2,082 2,066 2,070 2,120 2,059
from Parcel and Logistics 852 1,159 1,403 1,395 1,401 1,586 1,735
from Other  185 144 210 190 276 137 154
               
Mail Parcel & Distribution KPI's              
Mail Volumes (#m) 2,735 2,280 2,558 2,439 2,287 2,107 1,914
Parcel Volumes (#m) 148 210 249 240 256 308 349
               
POSTEPAY SERVICES              
Postepay Services Revenues - (€m)​ 664 737 882 1,134 1,447 1,585 1,666
from Cards & Acquiring  338 374 457 582 717 777 821
from Transaction Banking  86 79 115 233 381 403 390
from TLC  240 284 309 319 331 328 328
from Energy(4)        -0,1 17 76 126
               
Postepay Services - KPI's              
SIM cards (#m) 4.4 4.6 4.7 4.8 4.7 4.8 5
Postamat Debit Cards (#m) 7.2 7.2 7.4 7.5 7.5 7.4 7.5
Postepay Prepaid Cards (#m) 21.5 21.7 21.1 21.4 22.1 22.4 22.7
of which PostePay Evolution (#m) 7.2 7.7 8.4 9.5 10.0 10.5 10.8
               
FINANCIAL SERVICES              
Financial Services Revenues - (€m) 5,135 4,945 4,783 4,939 5,229 5,521 5,682
from Active Portfolio Management  339 365 407 335 158 90 17
from Net Interest Income  1,585 1,537 1,485 1,910 2,244 2,539 2,708
from Postal Savings  1,799 1,851 1,753 1,600 1,740 1,725 1,805
from Transaction Banking  998 904 796 763 764 749 702
from Consumer Loans Distribution 313 191 221 213 180 236 265
from Asset Management  100 97 120 119 144 182 185
               
Financial Services KPI's              
Total Financial Assets - TFA's (€bn) 536 569 586 576 581 590 600
Average Postal Savings Deposits (€bn) 310.4 315.6 318.1 315.5 312.2 310.8 308.0
Average Current Account Deposits (€bn) 61.9 67.4 79.1 96.1 91.8 87.7 91.0
# of current accounts from Public Administration (thousand) 50.2 48.3 45.8 41.7 38.1 34.6 32.3
# of current accounts from Retail & Corporate (million) 6.2 6.2 6.4 6.5 6.5 6.5 6.6
               
INSURANCE SERVICES              
Insurance Services Revenues - (€m)(4)​ 1,669 1,643 1,861 1,650 1,567 1,640 1,825
from Life  1,370 1,387 1,628 1,582 1,475 1,479 1,639
from P&C  158 142 121 68 92 161 187
from Private Pension Plans 140 113 112 140      
               
Insurance Services - KPI's              
GWP - Life (€m) 17,732 16,661 17,574 17,179 17,768 17,966 19,836
GWP - P&C (€m) 240 239 319 392 824 1.014 1,222

The Group applies IFRS17 starting from January 1, 2023, consequently 2022 figures have been restated

Notes:
(1) Based on estimated digital daily visits on App/Web, Post Offices, third parties, contact centre, including daily visits related to Mail & Parcel deliveries.
(2) Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m charge related to tax credit Voluntary Risk Assessment “VRA”).
(3) Figures presented net of commodity prices and pass-through charges related to Energy business starting from 2023, consequently 2022 figures have been restated.
(4) In 2023 with IFRS 17, the detail of insurance revenue changed, consequently 2022 figures have been restated.

Key performance indicators​

  2017 2018 2019 2020 2021 2022 2023 2024 2025
EBITDA margin (EBITDA / revenues) 16% 19% 23% 21% 23% 28% 29% 27% 31%
Gross profit margin (EBIT / revenues) 11% 14% 16% 14% 16% 21% 22% 20% 24%
Net profit margin (net profit / revenues) 7% 13% 12% 11% 14% 14% 16% 16% 17%
Group Shareholder Equity (€ bn) 6.7 7.5 8.2 8.7 9.3 10.1 11.0 11.5 11.9