As at 2019	As at 2020	As at 2021	As at 2022	As at 2023	As at 2024
Financial Customers (million)	35	35	35	35	35	36
Average daily interactions (millions)(1)	11.9	13.5	17.2	21.2	23.1	25,2
Group Revenues (€ bn)	11.0	10.5	11.2	11.4	12.0	12.6
Total Financial Assets (€bn)	536	569	586	576	581	590
Poste Italiane Group employees (annual average)	129,243	124,695	121,423	119,806	119,310	119,117
Post Offices	12,809	12,765	12,761	12,755	12,755	12,755
Group Financial highlights (FY2024) - €m
Group Revenues (€m)	10,960	10,526	11,220	11,374	11,989	12,589
from Mail Parcels & Distribution	3,492	3,201	3,695	3,651	3,746	3,843
from Postepay Services	664	737	882	1,134	1,447	1,585
from Financial Services	5,135	4,945	4,783	4,939	5,229	5,521
from Insurance Services	1,669	1,643	1,861	1,650	1,567	1,640
Adjusted EBIT(2)	1,774	1,524	1,846	2,396	2,620	2,961
Net Consolidated Profit (€m)	1,342	1,206	1,580	1,583	1,933	2,013
Mail Parcels & Distribution Revenues - €m	3,492	3,201	3,695	3,651	3,746	3,843
from Mail	2,456	1,897	2,082	2,066	2,070	2,120
from Parcels and Logistics	852	1,159	1,403	1,395	1,401	1,586
from Other	185	144	210	190	276	137
Mail Parcels & Distribution KPI's
Mail Volumes (#m)	2,735	2,280	2,558	2,439	2,287	2,107
Parcel Volumes (#m)	148	210	249	240	256	308
Postepay Services Revenues - €m	664	737	882	1,134	1,447	1,585
from Cards & Acquiring	338	374	457	582	717	777
from Transaction Banking	86	79	115	233	381	403
from TLC	240	284	309	319	331	328
from Energy(4)				-0,1	17	76
Postepay Services & Digital KPI's
SIM cards (#m)	4.4	4.6	4.7	4.8	4.7	4.8
Postamat Debit Cards (m)	7.2	7.2	7.4	7.5	7.5	7.4
Postepay Prepaid Cards (m)	21.5	21.7	21.1	21.4	22.1	22.4
of which PostePay Evolution (#m)	7.2	7.7	8.4	9.5	10.0	10.5
Financial Services Revenues - €m	5,135	4,945	4,783	4,939	5,229	5,521
from Active Portfolio Management	339	365	407	335	158	90
from Net Interest Income	1,585	1,537	1,485	1,910	2,244	2,539
from Postal Savings	1,799	1,851	1,753	1,600	1,740	1,725
from Transaction Banking	998	904	796	763	764	749
from Consumer Loans Distribution	313	191	221	213	180	236
from Asset Management	100	97	120	119	144	182
Financial Services KPI's
Total Financial Assets - TFA's (€bn)	536	569	586	576	581	590
Average Postal Savings Deposits (€mld)	310.4	315.6	318.1	315.5	312.2	310.8
Average Current Account Deposits (€mld)(3)	61.9	67.4	79.1	96.1	91.8	87.7
# of current accounts from Public Administration (K)	50.2	48.3	45.8	41.7	38.1	34.6
# of current accounts from Retail & Corporate (M)	6.2	6.2	6.4	6.5	6.5	6.5
Insurance Services Revenues(5) - €m	1,669	1,643	1,861	1,650	1,567	1,640
from Life	1,370	1,387	1,628	1,582	1,475	1,479
from P&C	158	142	121	68	92	161
from Private Pension Plans	140	113	112	140
Insurance Services - KPI's
GWP - Life (€m)	17,732	16,661	17,574	17,179	17,768	17,966
GWP - P&C (€m)	240	239	319	392	824	1.014

The Group applies IFRS17 starting from January 1, 2023, consequently 2022 figures have been restated

(1) Based on estimated digital daily visits on App/Web, Post Offices, third parties, contact centre, including daily visits related to Mail & Parcel deliveries
(2) Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m charge related to tax credit Voluntary Risk Assessment “VRA”).
(3) Including Poste Italiane liquidity and treasury starting from 2023, consequently 2022 figures have been restated
(4) Figures presented net of commodity prices and pass-through charges related to Energy business starting from 2023, consequently 2022 figures have been restated
(5) In 2023 with IFRS 17, the detail of insurance revenue changed, consequently 2022 figures have been restated

 

KEY FINANCIAL TARGETS
Sustainable profitability and strong cash flow generation supporting enhanced dividend policy

 

€ bn  (€bn unless otherwise stated)	2023	2024	2025	2028	CAGR 23 - 28
REVENUE	11.99	12.59	12.8	13.5	c.3%
EBIT	2.62	2.96	3.1	3.2	c.4%
NET PROFIT	1.93	2.0	2.1	2.3	c.4%
DIVIDEND PER SHARE (€)	0.80	1.08			c.7%
DIVIDEND PAYOUT	54%		increased from ≥65% to 70%