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Financial performance Poste Italiane’s economic and financial data

  As at 2016 As at 2017 As at 2018 As at 2019 As at 2020
Customers (million) 33 34 34.9 35 35
Customers served daily* 1.5 1.5 1.5 1.4 11
Group Revenues - € bn 10,6 10,6 10,864 11,038 10,526
Total Financial Assets - € bn 493 506 514 536 569
Poste Italiane Group employees (annual average) 141,246 138,040 134,360 129,243 113,847
Post Offices 12,845 12,822 12,812 12,809 12,765
Group Financial highlights (FY2020) - €m          
Group Revenues 10,643              10,629 10,864 11,038 10,526
from Mail Parcels & Distribution 3,822                3,631 3,580 3,492 3,201
from Payment, Mobile and Digital 570                   586 592 664 737
from Financial Services 5,009                4,956 5,221 5,213 4,945
from Insurance Services 1,242                1,456 1,470 1,669 1,643
EBIT 1,041                1,123 1,499 1,774 1,524
Net Consolidated Profit 622                   689 1,399 1,342 1,206
Mail Parcels & Distribution Revenues - €m 3,822 3,631 3,580 3,492 3,201
from Mail 2,907 2,650 2,621 2,456 1,897
from Parcels 649 693 761 852 1,159
from Other 266 288 198 185 144
Mail Parcels & Distribution KPI's          
Mail Volumes (m) 3,506 3,167 2,951 2,735 2,280
Parcel Volumes (m) 97                    113 127 148 210
Payments Mobile & Digital Revenues - €m 570 586 593 694 737
from Cards & Acquiring 167 212 291 338 374
from Transaction Banking 180 163 85 86 79
from Mobile 224 211 217 240 284
Payments Mobile & Digital KPI's          
SIM cards (m) 3.6 3.7 4.1 4.4 4.6
Postamat Debit Cards (m) 7.03 7.14 7.2 7.2 7.2
Postepay Prepaid Cards (m) 16.1 17.67 19 21.5 21.7
of which PostePay Evolution (m) 3.3 5.2 6.3 7.2 7.7
# of Apps downloaded (m) 10 15 21.6 30.8 48.1
Financial Services Revenues - €m 5,009 4,956 5,221 5,213 4,945
from Gross Capital Gains 473       547 404 353 365
from Interest Income 1,510   1,478 1,555 1,636 1,537
from Postal Savings 1,577                1,566 1,827 1,799 1,851
fromTransaction Banking 1,061    1,008 965 1,013 904
from Third Parties Distribution 327 272 263 313 191
from Asset Management 61 85 209 100 97
Financial Services KPI's          
TFA's - € bn 493 506 514 536 569
Average Postal Savings Deposits - € bn 309,891 305,611 307,581 310,350 316
Average Current Account Deposits (€m) 49,643  55,769 58,679 61,861 67
# of current accounts from Public Administration (K) 57.0       55.9 51.9 50.2 48.3
# of current accounts from Retail & Corporate (M) 6.3                    6.3 6.3 6.2 6,2
Postamat Debit Cards (m) 7.0 7.1 7.2 7.2 7.2
Postepay Prepaid Cards (m) 16.1 17.6 19 21.5 22
of which PostePay Evolution (m) 3.3 5.2 6.3 7.2 7.7
Insurance Services Revenues - €m 1,242 1,456 1,470 1,669 1,643
from Life Premiums 1,060 1,280 1,248 1,370 1,387
from P&C Premiums 75 99 135 158 142
from Private Pension Plans 106 76 88 140 113
Insurance Services - KPI's          
Mail Volumes (m) 19,820  20,263 16,610 17,732 16,661
Parcel Volumes (m) 119        141 187 240 240


* Based on estimated digital daily visits on App/Web, Post Offices, third parties, contact centre, including daily visits related to Mail & Parcel deliveries (o.w. 4.7m digital visits).