| As at 2016 | As at 2017 | As at 2018 | As at 2019 | |
|---|---|---|---|---|
| Customers (million) | 33 | 34 | 34.9 | 35 |
| Customers served daily* | 1.5 | 1.5 | 1.5 | 1.4 |
| Group Revenues - € bn | 10,6 | 10,6 | 10,864 | 11,038 |
| Total Financial Assets - € bn | 493 | 506 | 514 | 536 |
| Poste Italiane Group employees (annual average) | 141,246 | 138,040 | 134,360 | 129,243 |
| Post Offices | 12,845 | 12,822 | 12,812 | 12,809 |
| Group Financial highlights (FY2017) - €m | ||||
| Group Revenues | 10,643 | 10,629 | 10,864 | 11,038 |
| from Mail Parcels & Distribution | 3,822 | 3,631 | 3,580 | 3,492 |
| from Payment, Mobile and Digital | 570 | 586 | 592 | 664 |
| from Financial Services | 5,009 | 4,956 | 5,221 | 5,213 |
| from Insurance Services | 1,242 | 1,456 | 1,470 | 1,669 |
| EBIT | 1,041 | 1,123 | 1,499 | 1,774 |
| Net Consolidated Profit | 622 | 689 | 1,399 | 1,342 |
| Mail Parcels & Distribution Revenues - €m | 3,822 | 3,631 | 3,580 | 3,492 |
| from Mail | 2,907 | 2,650 | 2,621 | 2,456 |
| from Parcels | 649 | 693 | 761 | 852 |
| from Other | 266 | 288 | 198 | 185 |
| Mail Parcels & Distribution KPI's | ||||
| Mail Volumes (m) | 3,506 | 3,167 | 2,951 | 2,735 |
| Parcel Volumes (m) | 97 | 113 | 127 | 148 |
| Payments Mobile & Digital Revenues - €m | 570 | 586 | 593 | 694 |
| from Cards & Acquiring | 167 | 212 | 291 | 338 |
| from Transaction Banking | 180 | 163 | 85 | 86 |
| from Mobile | 224 | 211 | 217 | 240 |
| Payments Mobile & Digital KPI's | ||||
| SIM cards (m) | 3.6 | 3.7 | 4.1 | 4.4 |
| Postamat Debit Cards (m) | 7.03 | 7.14 | 7.2 | 7.2 |
| Postepay Prepaid Cards (m) | 16.1 | 17.67 | 19 | 21.5 |
| of which PostePay Evolution (m) | 3.3 | 5.2 | 6.3 | 7.2 |
| # of Apps downloaded (m) | 10 | 15 | 21.6 | 30.8 |
| Financial Services Revenues - €m | 5,009 | 4,956 | 5,221 | 5,213 |
| from Gross Capital Gains | 473 | 547 | 404 | 353 |
| from Interest Income | 1,510 | 1,478 | 1,555 | 1,636 |
| from Postal Savings | 1,577 | 1,566 | 1,827 | 1,799 |
| fromTransaction Banking | 1,061 | 1,008 | 965 | 1,013 |
| from Third Parties Distribution | 327 | 272 | 263 | 313 |
| from Asset Management | 61 | 85 | 209 | 100 |
| Financial Services KPI's | ||||
| TFA's - € bn | 493 | 506 | 514 | 536 |
| Average Postal Savings Deposits - € bn | 309,891 | 305,611 | 307,581 | 310,350 |
| Average Current Account Deposits (€m) | 49,643 | 55,769 | 58,679 | 61,861 |
| # of current accounts from Public Administration (K) | 57.0 | 55.9 | 51.9 | 50.2 |
| # of current accounts from Retail & Corporate (M) | 6.3 | 6.3 | 6.3 | 6.2 |
| Postamat Debit Cards (m) | 7.0 | 7.1 | 7.2 | 7.2 |
| Postepay Prepaid Cards (m) | 16.1 | 17.6 | 19 | 21.5 |
| of which PostePay Evolution (m) | 3.3 | 5.2 | 6.3 | 7.2 |
| Insurance Services Revenues - €m | 1,242 | 1,456 | 1,470 | 1,669 |
| from Life Premiums | 1,060 | 1,280 | 1,248 | 1,370 |
| from P&C Premiums | 75 | 99 | 135 | 158 |
| from Private Pension Plans | 106 | 76 | 88 | 140 |
| Insurance Services - KPI's | ||||
| Mail Volumes (m) | 19,820 | 20,263 | 16,610 | 17,732 |
| Parcel Volumes (m) | 119 | 141 | 187 | 240 |
* Related to post offices only - 1,4m served via web and app.
