Poste in the country, for the country
We have always been a benchmark for the national economic system. Our nationwide presence allows us to offer essential services to citizens and communities every day. Environmental and social sustainability is an integral part of the way we operate.
In an increasingly complex and challenging context, we are aiming to guide the country’s path to sustainability by supporting the national economy, combating climate change and promoting digital innovation, fostering the development of an increasingly inclusive society.
In 2024, we continued on our sustainable growth path with a strategy based on continuous innovation and constant anticipation of the new needs of our customers and citizens.
Matteo Del Fante, CEO of Poste Italiane, commented:
"Poste Italiane continues to play a key role in the national economic landscape, aiming to foster responsible growth and promote digital evolution. Through the achievement of financial, operational and sustainability goals, the Group excels in terms of its strength and ability to offer innovative solutions, even in a context marked by significant challenges and transformations, confirming its position as a pillar of the Italian economy and maintaining its leadership as the largest employer in Italy and the main operator in the logistics sector."
In an increasingly complex and challenging context, we are aiming to guide the country’s path to sustainability by supporting the national economy, combating climate change and promoting digital innovation, fostering the development of an increasingly inclusive society.
In 2024, we continued on our sustainable growth path with a strategy based on continuous innovation and constant anticipation of the new needs of our customers and citizens.
Matteo Del Fante, CEO of Poste Italiane, commented:
"Poste Italiane continues to play a key role in the national economic landscape, aiming to foster responsible growth and promote digital evolution. Through the achievement of financial, operational and sustainability goals, the Group excels in terms of its strength and ability to offer innovative solutions, even in a context marked by significant challenges and transformations, confirming its position as a pillar of the Italian economy and maintaining its leadership as the largest employer in Italy and the main operator in the logistics sector."
Sustainability integrated into our business strategies
Our Purpose, testifies to how deeply sustainability is integrated into the business:
Our 2024 - 2028 Strategic Plan hinges on Environmental, Social & Governance (ESG) principles, aiming to guide the country’s sustainability journey through our many initiatives.
Grow responsibly thanks to the decisive contribution
of its people to the sustainable success,
innovation, digitisation and
social cohesion of the Country.
of its people to the sustainable success,
innovation, digitisation and
social cohesion of the Country.
Our 2024 - 2028 Strategic Plan hinges on Environmental, Social & Governance (ESG) principles, aiming to guide the country’s sustainability journey through our many initiatives.
Our widespread presence throughout the country is a key element in promoting Italy’s economic and social cohesion, while also bridging the ‘digital divide’ in small towns and inland areas. Our strategy in addressing social challenges reflects a strong commitment to the most vulnerable and the needs of the community.
As the largest employer in Italy, we have a responsibility to our people. We are committed to developing professional skills, enhancing our resources, promoting diversity, inclusion and equal opportunities, and addressing the needs of all generations, including young workers.
We combat climate change and promote decarbonisation by focusing on two key main-areas: decarbonisation of logistics, including through the renewal of our fleet, and energy efficiency in our buildings. We are aware of the need to protect the environment by adopting responsible behaviour in our use of natural resources and waste management, seeking to achieve a circular economy.
We strive to maintain the strong relationship of trust that binds us to our people, our customers, our suppliers and the communities we serve.
We will continue to invest in digital transformation, striving to better respond to new customer expectations and to embrace far-reaching changes in the way people live and work. We involve our supply chain in the path to sustainability. We are constantly working to provide support to citizens, businesses and the public administration in the process of digitising the country.
Our corporate culture is based on the principles of ”Integrity and Transparency”, values that guide us every day in our business activities and in our relations with our stakeholders. Our commitment to environmental, social and governance issues is also reflected in the Group’s financial processes and investment choices, which are based on sustainable finance policies.
As the largest employer in Italy, we have a responsibility to our people. We are committed to developing professional skills, enhancing our resources, promoting diversity, inclusion and equal opportunities, and addressing the needs of all generations, including young workers.
We combat climate change and promote decarbonisation by focusing on two key main-areas: decarbonisation of logistics, including through the renewal of our fleet, and energy efficiency in our buildings. We are aware of the need to protect the environment by adopting responsible behaviour in our use of natural resources and waste management, seeking to achieve a circular economy.
We strive to maintain the strong relationship of trust that binds us to our people, our customers, our suppliers and the communities we serve.
We will continue to invest in digital transformation, striving to better respond to new customer expectations and to embrace far-reaching changes in the way people live and work. We involve our supply chain in the path to sustainability. We are constantly working to provide support to citizens, businesses and the public administration in the process of digitising the country.
Our corporate culture is based on the principles of ”Integrity and Transparency”, values that guide us every day in our business activities and in our relations with our stakeholders. Our commitment to environmental, social and governance issues is also reflected in the Group’s financial processes and investment choices, which are based on sustainable finance policies.
The eight cornerstones of our ESG Strategy
The Group’s ESG Strategy, integrated in our 2024 - 2028 Strategic Plan “The Connecting Platform”, is built on 8 pillars: Integrity and transparency, People development, Diversity and inclusion, Creating value for the country, Green transition, Customer experience, Innovation and Sustainable finance.
The table shows the breakdown of the pillars in the three areas (ESG): environmental, social and governance.
The table shows the breakdown of the pillars in the three areas (ESG): environmental, social and governance.
How we created value in 2024
In 2024, we continued along our path of integrating sustainability into the three ESG dimensions, turning strategic goals into concrete actions that generate value for the environment, people and the national economic system. We consider the focus on decarbonisation, human capital development and process transparency to be a key lever to accompany the ongoing transformation.
Indices & ratings
In 2024, we confirmed or improved our outstanding performance in the main ESG ratings used by major market players.
Find out about all our ESG ratings and awards.
Find out about all our ESG ratings and awards.
Our stakeholders
We integrate the needs expressed by our stakeholders within our sustainability strategy, aiming to generate shared value and strengthen trust in the context in which we operate.
To do so, we conducted an in-depth mapping of key stakeholders. The six macro-categories that emerged are shown in the table below together with the main methods of dialogue and involvement.
To do so, we conducted an in-depth mapping of key stakeholders. The six macro-categories that emerged are shown in the table below together with the main methods of dialogue and involvement.
| STAKEHOLDER | INVOLVEMENT | PURPOSE |
|---|---|---|
| Shareholders and investors | Shareholders’ meeting; Corporate governance report; Financial reports and periodic presentations; Roadshows and dedicated meetings; Institutional website; Press releases. | To communicate the Group’s ESG value to the financial market; To consolidate trust and ensure integrity and transparency in the business. |
| Customers | Customer experience systems; Periodic satisfaction surveys. | To build customer loyalty and improve the quality of the products and services offered through an inclusive and sustainable approach. |
| Employees | Internal communication tools (company intranet, newsletter, mailing list, Postenews, etc.); Internal and external employee events; Periodic meetings; First- and second-level bargaining; Periodic satisfaction surveys. | To involve staff by increasing their sense of belonging; To value and reward talent; To promote inclusion and gender equality at all levels. |
| Suppliers and business partners | Dedicated meetings. | To integrate ESG aspects within the supply chain. |
| Organisations and institutions | Conferences; dedicated meetings; corporate communication; periodic communications; organisation of events. | To maintain a proactive and collaborative dialogue with central and local institutions. |
| Communities and the country, Third sector organisations | Community projects; Partnerships; Press releases; Sponsorships; Donations; Dialogue with local institutions; Contacts at the launch of relevant projects; Publication of documents, interviews, and events. | To promote social inclusion; To implement modernisation and digitalisation processes aimed at increasing citizens’ well-being and the country’s socio-economic development. |
Post for the country: our impacts
The 2024 results confirmed the positive trend of recent years, and translated into value generated for all our stakeholders, with significant impacts on the national economic system.
Our business generates impacts on several levels: Gross Domestic Product (GDP), labour income, employment and tax revenues, not only because of what we do directly but also because of what we generate around us.
In 2024:
Our business generates impacts on several levels: Gross Domestic Product (GDP), labour income, employment and tax revenues, not only because of what we do directly but also because of what we generate around us.
In 2024:
- We contributed a total of €14 billion to the Gross Domestic Product (GDP)
- We supported a total of about 199,000 jobs
- We contributed approximately €2.6 billion to tax revenues
- We directly and indirectly contributed €7.3 billion to the distribution of income to workers
- Every person at Poste Italiane, through their daily work and commitment, has contributed:
- To the creation of GDP amounting to €116,000
- To the distribution of €60,000 to families
- To the employment of 1.6 persons
Contribution to the national economy
Poste Italiane’s contribution between 2018 and 2024
From 2018, Poste Italiane Group generated total impacts for the Country of approximately €90 billion of Gross Domestic Product (GDP), €51 billion of employment income and €15 billion of tax revenue. In addition, the Group contributed an average of 189 thousand jobs between 2018 and 2024.
Impacts generated in individual Territorial Areas in 2024
Considering the region of the registered office of suppliers, the indirect impacts generated by them in each Territorial Area in 2024 have been identified.
Impacts of Italian SME suppliers
Considering the parameters defined by the European Commission, the Italian suppliers that are characterised as Small and Medium Enterprises (SMEs) and the indirect impacts attributable to them have been identified.
In 2024, SMEs impacted the level of Gross Domestic Product for a value of €1.2 billion, leading to the employment of roughly 22,000 people and an income distribution of €617 million. Finally, €368 million has been generated in terms of tax revenue.
In 2024, SMEs impacted the level of Gross Domestic Product for a value of €1.2 billion, leading to the employment of roughly 22,000 people and an income distribution of €617 million. Finally, €368 million has been generated in terms of tax revenue.
For further information on our ESG strategies and impacts, please refer to the
Annual Financial Report 2024 (file.pdf)