Anna Uzzo
The financial advisor is a central figure at Poste Italiane. Professionalism and competence are two key words that describe a team of experts helping customers to navigate their way through the many savings proposals and offers. In the whole of the Campania region, there are 843. And Anna is one of the financial advisors here at the Central Naples post office.

I was hired in December 2020, at the height of the pandemic. My typical day? I am a consultant. I manage my clients' assets. I try to understand their needs and meet them. In the role of the dynamic financial advisor, we have business goals to achieve and that is also what is exciting about this role. Plenty of motivation is important. You are challenged every day, but the role also offers a lot of satisfaction. You create wonderful relationships with customers. In-service training involves e-learning and classroom sessions.
 
Not least because the financial world is constantly changing and because the training and product offerings of Poste are constantly evolving. When customers come to you, what are the most common questions? They ask us about our products for postal savings bonds, postal savings books, including online and standard formats for access to offers, online-only offers and also insurance investment products. 

Chiara Valentini
My name is Chiara Valentini, I am a financial advisor at the post office in Piazza Vittoria.
I have been doing this job for about two years... two and a half years... and I would like to point out that it was my first job after graduating with a master's degree in economics.

The main role of the advisor, shall we say, is the ability to find a common thread with each client that allows us to identify their needs and requirements.

I remember many stories that touched me. One of those I remember most clearly was in the early days when I first started with Poste Italiane.
One afternoon I encountered a guy who simply needed a list of transactions, because there was a lot of people at the counter.

We chatted and he told me that he could not touch his savings because he had to bring his family over from abroad and therefore needed to find an alternative solution.
Together we managed to obtain a loan for him.
He is still my customer to this day and his whole family comes to the post office and is served by me and my colleague.

Dario Petrone
"Dynamism, active listening, and building trusting relationships with clients."
For Dario, being a point of reference for his customers is fundamental.
Professionalism and preparation are the guiding principles of the mobile financial consultant's role.

Diamant Banushi
“One thing I find very rewarding about working at Poste is that you really feel useful to the community.” Diamant works as a front office operator in the province of Bolzano. With a bilingual certification and a strong desire to grow, he shares his experience at Poste Italiane: a dynamic, educational environment that stays close to the community.

Amelia Annunziato
“What struck me about Poste? Definitely the dynamism. I’m happy with the path I’m taking, with the training. The front office operator plays a key role for Poste Italiane.” Amelia shares her journey at Poste Italiane, marked by dynamism, continuous training, and a focus on people.

Francesca Romana Zeppieri
"For me, this job is very rewarding because it allows me to meet people from all over the world, with different languages and cultures"
Francesca Romana is a multilingual operator in one of Poste Italiane's multicultural post offices in Rome. Thanks to her language skills and the opportunity to put them into practice and constantly improve them, she supports foreign customers every day, offering an inclusive service that helps them overcome language and bureaucratic barriers.

Annalisa Maniglia
Annalisa recommends this job "to those who are open to change, eager to constantly challenge themselves, and willing to take on a dynamic role."
Collaboration, teamwork, and continuous learning are the foundation of her work, allowing her to thoroughly analyze processes and make them more effective and efficient over time.

Roberto Iovino
Everyday is dynamic and filled with new encounters. For Roberto, relating with people is an essential aspect of his job. And being a mail carrier means having the chance to work in many unique places in Italy. "Working in Caserta is really exciting, because it truly is a beautiful city, and we get to enjoy amazing views, with the Royal Palace right in front of the post office"

Valentina Vellini
For Valentina, being a mail carrier allows her to get to know many places, people and stories. She enriches herself a little more every single day, and this is amazing. “I get to know the people who live here, and I love it when I can still deliver postcards.”
“Plus, since I started working in Rome Centre, I often stop to gaze at some of the sights and take a picture. I feel like a tourist, because you simply can't get enough of Rome.”