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Breach reporting system To report breaches of rules or unlawful conduct.

General information

With the Whistleblowing Portal, employees, customers and third parties can send, with the utmost guarantee of anonimity, detailed reports of illegal behaviour and suspicious conduct, of irregularities in business conduct, of acts or facts that may constitute a breach of the internal or external rules governing the activities of Poste Italiane S.p.A., of the principles and rules of conduct contained in the Code of Ethics and the Integrated Policy of the Poste Italiane Group and in the provisions of Model 231 of Poste Italiane.


“Poste Italiane is an integral part of the country’s social and production fabric, probably we are unmatchable in Italy, in terms of size, recognizability, extensive presence and customer confidence.
Continuous search for quality service and transparency in relations with citizens, public entities and companies are an integral part of our mission for the country.

It is our firm determination to conduct relations with stakeholders with transparency and openness to dialogue, which is why we have also prepared this tool, for those who interface with us on a daily basis and who believe they find irregularities in our conduct, ensuring, through the portal, the absolute confidentiality of the identity of the whistleblower and the content of the report, through the use of encryption protocols and tools”.

 
MATTEO DEL FANTE
Chief Executive Officer
 
 
With a view to increasing clarity towards citizens and institutions, also witnessed by the execution of the First Protocol of Legality with the Guardia di Finanza, in addition to already making public and accessible all information on the management of contracts and subcontracts awarded by the company, with the new Whistleblowing Portal, we attest our firmness in the fight against irregular conduct with the implementation of the most appropriate systems for the prevention of potential offences that may involve the company and its employees”.

GIUSEPPE LASCO
Corporate Affairs Co General Director

How to send a report

The importance of reporting

Poste Italiane encourages the spread of the culture of legality and makes communication channels available to ensure the receipt and management of reports of illegal or allegedly illegal behaviour.


WHAT TO REPORT
Through the Whistleblowing Portal, you can only report illegal phenomena and suspicious conduct, irregularities in the conduct of business, acts or facts that may constitute a breach of the rules governing the activities of Poste Italiane S.p.A., of the principles and rules of conduct contained in the Code of Ethics of the Poste Italiane Group and in the provisions of Model 231 of Poste Italiane.
 

YOUR CONFIDENTIALITY IS GUARANTEED

Poste Italiane guarantees the absolute anonimity of the identity of the whistleblower and the content of the report, with secure protocols and encryption tools. The whistleblower’s identity is never revealed without the whistleblower’s consent, except insofar as permitted by applicable law. 


REGISTER WITH THE PORTAL AND SEND THE REPORT

Register with the Whistleblowing Portal and follow the procedure to send your report. Reports must be made in good faith and not anonymously, only reports which are named, substantiated, based on precise and consistent facts will be taken into account.
 

CHECK THE STATUS

The portal assigns a unique identification code to each report entered, which allows the whistleblower to check the processing status. If necessary, you will be contacted to obtain clarification and/or further details on the reported facts.

Send a report

Has someone attempted to ask you for personal information, financial data or access codes, through digital communication (e.g. e-mail, SMS, whatsapp messages, etc.) using the name of Poste Italiane fraudulently? 

Send a report

Please note that the report can only be submitted in Italian language.
If you are an employee of Poste Italiane S.p.A. and, as a result of your relations with Banca d’Italia, you should become aware of unlawful conduct by Poste Italiane S.p.A. employees, in addition to reporting the facts to the Whistleblowing Committee for the assessment of the possible relevance for Poste Italiane S.p.A.(Reports Portal – Whistleblowing), you can also send a report to Banca d'Italia by accessing the website www.bancaditalia.it, section About us/Transparency, Ethics and Prevention of Corruption, page “Whistleblowing reports - external parties”.

FAQ

The Company's employees and anyone who has relations and business relations with Poste Italiane (e.g. customers, suppliers, independent contractors, etc.)
No, the system does not allow anonymous whistleblowing. Poste Italiane guarantees all aspects of confidentiality and security in the protection of personal data and the processing of information through the adoption of secure protocols and the use of encryption tools for the contents of reports and any attachments.
The whistleblower can access the portal at any time after sending the report to consult the processing status of the report.
Poste Italiane guarantees that the identity of the whistleblower cannot be disclosed without express consent and all those involved in the management of the Report are required to protect confidentiality.
In addition, the confidentiality and security of the identity data of the whistleblower are guaranteed by an encrypting functionality of the data provided by the whistleblower.
The Whistleblowing Committee receives all reports and takes care of the in-depth analysis, with the support of the internal Audit, Fraud Management and/or competent departments based on the subject of the report.
The report is taken on at the first useful meeting of the Whistleblowing Committee, which normally meets monthly.
Once the report has been sent, the following processing statuses can be displayed on the portal:
  • sent: the report was acquired by the whistleblowing portal system
  • in progress: the activities of analysis, investigation and evaluation of the report are underway
  • request for clarifications: clarifications and/or further details on the reported facts necessary to continue the processing of the report are requested (via portal)
  • redirected: the report, relating to complaints about Poste Italiane products/services, phishing and external fraud (not covered by the Whistleblowing Guidelines of Poste Italiane), was sent to the relevant company departments
  • rejected: the report cannot be processed, as it lacks the necessary elements to carry out the checks and verifications necessary to assess its validity and objectivity
  • closed: the activities of reception, preliminary analysis, investigation and evaluation of the report have been completed and the report is archived with a "well-founded" or "unfounded" outcome.

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