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With our over 160-year history, 12,755 post offices, approximately 120,000 employees, total financial assets of €562 billion and 35 million customers, the Group occupies a unique position in the country in terms of size, recognisability, reach and customer loyalty, making a major contribution to Italy’s economic, social and productive fabric.

Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.

In 2022, the Poste Italiane Group generated impacts on the country in terms of Gross Domestic Product (GDP) totalling €12.9 billion, as well as supporting around a total 181 thousand jobs and contributing to Public Administration revenues with around €2.1 billion in terms of tax revenue. In addition, it is possible to estimate that Poste Italiane has directly and indirectly contributed to the distribution of income to workers for a total of € 7 billion. The creation of value by Poste Italiane is based on the contribution that the Group’s individuals make through their work and daily commitment. In 2022, each individual at Poste Italiane contributed to the creation of economic impacts for the territory equal to € 107 thousand of GDP, € 58 thousand of income for families, € 11.6 thousand of tax contributions and the employment of 1.5 people.
Grow responsibly thanks to the decisive contribution of its peopleto the sustainable success, innovation, digitisationand social cohesion of the country

The year 2022 marked a decisive point in the country’s recovery after more than two years of the Covid-19 health crisis, during which Poste Italiane was able to further confirm its centrality in supporting the community and the territory in which it operates.
Thanks to its widespread presence throughout the country, the Group was a point of reference for the country at a time of defining new post-pandemic balances, as well as humanitarian and energy crises due to the conflict in Ukraine. Poste Italiane has strengthened its collaboration with institutions, supporting the public administration on the one hand and small municipalities on the other, contributing to the country’s digital and sustainable transition.


Poste Italiane’s business model is characterised by the combination of strategy, value creation and the generation of financial and non-financial capital, as exemplified in the figure below.


 

The value creation process in Poste Italiane

 


 

What we do

Mission Poste Italiane is now the largest logistics operator in Italy

In the mail and logistics services segment, we have successfully reinterpreted our original mission in a modern light, investing to keep our infrastructure abreast of the times, to meet the changing needs of our customers, and to develop innovative solutions. In particular, in line with the long-term objectives outlined in the new “24SI” Business Plan, we are rolling out a new Joint Delivery Model designed to evolve our delivery services in line with developments in e-commerce. 

 

servizi finanziari Among the main operators for the provision of financial services

BancoPosta is one of Italy’s biggest financial service providers, a major player that is constantly expanding its range of services for households. As concerns asset management, BancoPosta Fondi SGR manages open-ended mutual investment funds, delivering significant returns over the years. It is also specialised in the management of Eurozone sovereign bonds and corporate bonds. Asset management is a business we are targeting to drive our future growth.

 

Icona Servizi assicurativi Major player in the insurance market

We operate in the insurance business through PosteVita, a leading life insurance company in Italy. We are improving the product mix in the life business in particular on multi-class products as part of the strategic guidelines outlined in the “24SI” Plan. We are also active in the casualty insurance segment and we have launched the new Motor liability offer “Poste Guidare Sicuri. Poste Vita additionally offers investment and savings products, promoted through our distribution platform. 

 

pagamenti mobile Leader in Payments and Mobile sector

The Stategic Business Unit includes the activities of payment management, electronic money services and mobile and fixed-line telephone services by PostePay SpA. Starting in 2020, and in line with the organisational changes that in 2019 saw the transfer of the digital channel control activities within the Mail, Parcels and Distribution SBU, the name of the Payments, Mobile and Digital SBU has been updated to Payments and Mobile.
 

Mission

Innovation

Network infrastructure and exclusive tech platforms.

Mission - Modello di Business

Business Model

The value creation process at Poste Italiane.

Polis Project

A new post office model

Always present

Poste Italiane’s Integrated Report is now in its third edition, continuing its objective of sharing the Group’s sustainability journey with stakeholders in a clear and comprehensive manner, highlighting all the activities un­dertaken to support the country’s growth and the crea­tion of shared value.
This document, for instance, represents a fundamen­tal tool to illustrate the interaction between the exter­nal context, the strategy, the business model and the forms of financial and non-financial capital involved in the process of creating value and to account for the performance achieved in economic, environmental and social terms.
 
 

Pilastro Integrità e trasparenza Integrity and transparency 

Poste Italiane recognises ethics and trans­parency as the founding values of the cor­porate identity from which it derives its origin and which support the Company in driving a responsible business and managing rela­tions with stakeholders in a direct and honest way.
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Pilastro Valorizzazione delle persone People development 

We are aware that human capital is a key element in creating competitive advantage and achieving the Group’s objectives, and believe it is essential to invest in the promotion of training programmes for personnel, identifying training as a key factor in ensuring the ongoing development of professional and personal skills and in making the most of each Group employee.
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Pilastro Diversità e inclusione Diversity and inclusion 

The Group’s Corporate Policy confirms the Company’s commit­ment to safeguarding the rights of all the peo­ple in its value chain, with particular attention to certain categories of stakeholders such as its own workers, suppliers and partners, local communities, customers, migrants, children, people with disabilities, and victims of discrim­ination and any form of violence.
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Pilastro Valore al territorio Value for local Communities

The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the well-being of citizens and socio-economic development, with the aim of creating a positive impact on the com­munity through organic and widespread social inclusion initiatives.
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Pilastro Transizione Green Green Transition

We have chosen to follow and encourage a cultural approach that protects the environment, through more knowledgeable actions with regards to energy, water and waste management, to support the green transition in our own business while positively affecting the communities in which we operate.
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Pilastro Customer Experience Customer experience

Poste Italiane places customer satisfaction as the central objective of its quality policies, reserving a fundamental role in the process of listening to all its customers.
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Pilastro Innovazione Innovation 

We identifie innovation and digitisation as two key drivers for strategic progress, committing to integrate our products and services also with those of third parties, in order to offer cutting-edge tech­nological solutions.
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Pilastro Finanza sostenibile Sustainable finance 

Poste Italiane incorporates ESG criteria into its investment decisions, promoting the sustainable economic and social development of the Group and the entire national economy.
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All about our Sustainability

A fundamental driver in the Group’s strategic and financial decisions.

Digital Strategy

Innovation and digitisation of products, services and processes.