Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.
In 2022, the Poste Italiane Group generated impacts on the country in terms of Gross Domestic Product (GDP) totalling €12.9 billion, as well as supporting around a total 181 thousand jobs and contributing to Public Administration revenues with around €2.1 billion in terms of tax revenue. In addition, it is possible to estimate that Poste Italiane has directly and indirectly contributed to the distribution of income to workers for a total of € 7 billion. The creation of value by Poste Italiane is based on the contribution that the Group’s individuals make through their work and daily commitment. In 2022, each individual at Poste Italiane contributed to the creation of economic impacts for the territory equal to € 107 thousand of GDP, € 58 thousand of income for families, € 11.6 thousand of tax contributions and the employment of 1.5 people.
The year 2022 marked a decisive point in the country’s recovery after more than two years of the Covid-19 health crisis, during which Poste Italiane was able to further confirm its centrality in supporting the community and the territory in which it operates.
Thanks to its widespread presence throughout the country, the Group was a point of reference for the country at a time of defining new post-pandemic balances, as well as humanitarian and energy crises due to the conflict in Ukraine. Poste Italiane has strengthened its collaboration with institutions, supporting the public administration on the one hand and small municipalities on the other, contributing to the country’s digital and sustainable transition.
Poste Italiane’s business model is characterised by the combination of strategy, value creation and the generation of financial and non-financial capital, as exemplified in the figure below.
The value creation process in Poste Italiane
What we do
Poste Italiane is now the largest logistics operator in Italy
In the mail and logistics services segment, we have successfully reinterpreted our original mission in a modern light, investing to keep our infrastructure abreast of the times, to meet the changing needs of our customers, and to develop innovative solutions. In particular, in line with the long-term objectives outlined in the new “24SI” Business Plan, we are rolling out a new Joint Delivery Model designed to evolve our delivery services in line with developments in e-commerce.Among the main operators for the provision of financial services
BancoPosta is one of Italy’s biggest financial service providers, a major player that is constantly expanding its range of services for households. As concerns asset management, BancoPosta Fondi SGR manages open-ended mutual investment funds, delivering significant returns over the years. It is also specialised in the management of Eurozone sovereign bonds and corporate bonds. Asset management is a business we are targeting to drive our future growth.Major player in the insurance market
We operate in the insurance business through PosteVita, a leading life insurance company in Italy. We are improving the product mix in the life business in particular on multi-class products as part of the strategic guidelines outlined in the “24SI” Plan. We are also active in the casualty insurance segment and we have launched the new Motor liability offer “Poste Guidare Sicuri. Poste Vita additionally offers investment and savings products, promoted through our distribution platform.Leader in Payments and Mobile sector
The Stategic Business Unit includes the activities of payment management, electronic money services and mobile and fixed-line telephone services by PostePay SpA. Starting in 2020, and in line with the organisational changes that in 2019 saw the transfer of the digital channel control activities within the Mail, Parcels and Distribution SBU, the name of the Payments, Mobile and Digital SBU has been updated to Payments and Mobile.Always present
This document, for instance, represents a fundamental tool to illustrate the interaction between the external context, the strategy, the business model and the forms of financial and non-financial capital involved in the process of creating value and to account for the performance achieved in economic, environmental and social terms.
Integrity and transparency
Poste Italiane recognises ethics and transparency as the founding values of the corporate identity from which it derives its origin and which support the Company in driving a responsible business and managing relations with stakeholders in a direct and honest way.+ Learn more
People development
We are aware that human capital is a key element in creating competitive advantage and achieving the Group’s objectives, and believe it is essential to invest in the promotion of training programmes for personnel, identifying training as a key factor in ensuring the ongoing development of professional and personal skills and in making the most of each Group employee.+ Learn more
Diversity and inclusion
The Group’s Corporate Policy confirms the Company’s commitment to safeguarding the rights of all the people in its value chain, with particular attention to certain categories of stakeholders such as its own workers, suppliers and partners, local communities, customers, migrants, children, people with disabilities, and victims of discrimination and any form of violence.+ Learn more
Value for local Communities
The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the well-being of citizens and socio-economic development, with the aim of creating a positive impact on the community through organic and widespread social inclusion initiatives.+ Learn more
Green Transition
We have chosen to follow and encourage a cultural approach that protects the environment, through more knowledgeable actions with regards to energy, water and waste management, to support the green transition in our own business while positively affecting the communities in which we operate.+ Learn more
Customer experience
Poste Italiane places customer satisfaction as the central objective of its quality policies, reserving a fundamental role in the process of listening to all its customers.Learn more
Innovation
We identifie innovation and digitisation as two key drivers for strategic progress, committing to integrate our products and services also with those of third parties, in order to offer cutting-edge technological solutions.+ Learn more
Sustainable finance
Poste Italiane incorporates ESG criteria into its investment decisions, promoting the sustainable economic and social development of the Group and the entire national economy.+ Learn more
All about our Sustainability
A fundamental driver in the Group’s strategic and financial decisions.