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Poste Italiane is unique in Italy in terms of its size, recognition, capillarity and customer trust, and is an integral part of the economic, social and productive fabric of the country. Its role in relation to the entire nation makes the Group responsible for the well-being of the communities in which it operates, in the conviction that in such a critical period of Italian history its contribution can represent a valuable tool at the service of citizens and institutions. The Covid-19 pandemic, which has been part of everyday life for a long time, has taken the whole world by surprise, requiring great efforts from all economic operators to identify solutions aimed at ensuring people's health and, at the same time, continuity of their business. Poste Italiane, in compliance with government measures on virus containment and interpersonal distancing, has implemented various initiatives and made them possible thanks to the commitment of the entire organisation, making its contribution to the entire country. The Group has reshaped the way in which it provides its services, constantly taking into account the evolution of the current epidemiological situation and the consequent Government measures on the subject. First of all, the Company has considered of fundamental importance to guarantee the protection of its employees’ health , adopting flexible forms of work (remote working) and providing personnel with all the tools and equipment they need to work in complete safety (e.g. PPEs, plexiglass panels, etc.), in cases of activities that are incompatible with the remote working model, such as postal and logistics activities.

The actions undertaken by the Group are consistent with the values recognised by Poste Italiane in relation to the sustainability strategy, based on eight Pillars, and in line with the recommendations of the Global Compact Network Italy, the UN PRI (Principles for Responsible Investment) guidelines and the additional indications provided by the United Nations in relation to the impact of the Covid-19 emergency on SDGs(41).

The initiatives implemented by the Group to mitigate the effects of the Covid-19 pandemic, mentioned below, are discussed in more detail within the relevant pillars indicated and are marked by this infographic:
 
gestione pandemia covid

"Shared Responsibility, Global Solidarity: responding to the socio-economic impacts of Covid-19", March 2020  

Poste Italiane people

Input capital Initiative Pillar
Gestione della pandemia da COVID-19
21 February 2020 | Establishment of the Coronavirus Risk Management Committee, a body aimed at the unified and coordinated national governance of containment and prevention actions
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Introduction of measures to reduce the level of potential contagion (remote working, travel management, provision of training initiatives exclusively online)
Gestione della pandemia da COVID-19
Constant distribution of PPEs to exposed personnel and cleaning and sanitising of workplaces and company fleet
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19
26 March 2020 | Extension of employee Illness insurance policy 
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 23 July 2020 | Signing of an annual agreement with the Labour Unions that calls for the payment of a performance bonus
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19
Establishment of a dual communication channel to facilitate the flow of information
Gestione della pandemia da COVID-19
18 December 2020 | Signing of an Agreement with the Labour Unions to extend and regulate remote working activities 
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 14 April 2020 | Signing Agreement with Assidipost-Federmanager for solidarity initiatives for executives 
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Guaranteed that employees will be able to undergo free swabs
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Installation of thermal cameras to detect body temperature
Gestione della pandemia da COVID-19

Customers

Input capital Initiative
 Pilar
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19


Icona persone Gestione della pandemia da COVID-19
Continuity of Post Office openings 
Icona Customer Experience
Gestione della pandemia da COVID-19 Suspension of mortgages and loans 
Icona Sostegno
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19


Icona persone Gestione della pandemia da COVID-19
Adoption of measures to ensure distancing in Post Offices 
Icona Customer Experience
Multi-channel approach, digital growth and adoption of tools to discourage cash use
Icona Innovazione
Strengthening of Poste Digital Assistant 
Icona Customer Experience
Communication activities to online and offline customers in order to make them adopt security measures to contain the spread of the virus
Icona Customer Experience
Simplification of succession claims in order to avoid customers having to go to the Post Office several times
Icona Customer Experience
New channels for reporting incidents in addition to the paper channel already available
Icona Customer Experience
Introduction of the possibility of opening a BancoPosta account via app as well 
Icona Innovazione
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Installation of approximately 27,000 sustainable plexiglass barriers 
Gestione della pandemia da COVID-19







































International, national and local authorities

Input Capital Iniziativa Pilastro
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Opening of an interactive channel with all the institutions potentially affected by the phenomenon and interaction with the government bodies in charge of crisis management. Constant monitoring of regulatory provisions relating to measures adopted by the authorities
Icona Sostegno

Gestione della pandemia da COVID-19 Icona persone Gestione della pandemia da COVID-19


Arrangements for maintaining the guarantee of services 
Icona Customer Experience
Close collaboration with Labour Unions and constant updating with respect to the strengthening of measures to limit contagions and measures aimed at ensuring service continuity
Gestione della pandemia da COVID-19
Icona Sole Icona persone Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19
UNI ISO 26000 certification, international standard for the adoption of sustainable development strategies, issued by DNV GL– Business Assurance
Integrità e trasparenza
Certification of its environmental management system according to the international standard UNI EN ISO 14001:2015, issued by IMQ-CSQ
Decarbonizzazione
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Participation in the second edition of the IPC (International Post Corporation) initiative “Green Postal Day”
Decarbonizzazione
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19
Icona persone
Signing of a Memorandum of Understanding between Poste Italiane and ACI on safe driving and sustainable mobility
Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Icona persone Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19   Gestione della pandemia da COVID-19
Agreement between Poste Italiane and Carabinieri for the payment and home delivery of pensions to citizens and the identification of a method of paying pensions in staggered form; synergies for the management of possible crowds outside Post Offices
Icona Sostegno
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19   Gestione della pandemia da COVID-19 Icona persone Gestione della pandemia da COVID-19
 
 
 
Agreements with Local Administrations for the delivery of masks to the population and listening and proximity to institutions to offer solutions to emerging criticalities
Icona Sostegno
Collaboration with the Italian government on the disbursement of the Inps bonus and the advance payment of ordinary and special redundancy payments to BancoPosta and Postepay Evolution customers 
Icona Sostegno
Implementation of a platform to facilitate the vaccination campaign   
Icona Sostegno
Logistical support for vaccine delivery 
Icona Sostegno
Continuous communication activities to national and local institutions aimed at raising awareness 
Icona Sostegno
Creation of a cycle of meetings “Atlas of Territories”, in order to discuss the aspirations and possibilities for change starting from the themes of health, solidarity, housing and territorial fragilities of the internal areas
Icona Sostegno
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19 Icona persone Gestione della pandemia da COVID-19
Provision of financial, digital and postal education programmes 
Icona Sostegno
Implementation of TG Poste information channel with the aim of continuing the mission of presence and proximity to its employees
Gestione della pandemia da COVID-19
Introduction of solutions for the assignment of tax credits for companies and BancoPosta account holders (110% Superbonus and other tax bonuses)
Icona Sostegno
 
 
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19
Adherence to the initiatives “UNPRI engagement on Covid-19 response” and “European alliance for a green recovery” 
Icona Finanza
Signing of the Climate Action 100+ Engagement Green Recovery  
Icona Finanza
Adherence to the Access to Nutrition Index initiative 
Icona Finanza
Icona persone Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19
Gestione della pandemia da COVID-19 Gestione della pandemia da COVID-19

Definition of initiatives against gender-based violence 
Icona Inclusione
Positioning of Poste Italiane Group as one of the best employers for women in Italy, according to the research “Italy’s Best Employers for Women 2021” carried out by the Istituto Tedesco Qualità (ITQF)
Icona Inclusione
Launch of “Smart Screening”, a service to help citizens with massive selfcollection health screening programmes
Icona Innovazione
 
As regards developments in the current year, the reference context is still characterised by a high degree of uncertainty. The nature and timing of the recovery will depend on developments in the spread of the virus and related restrictive measures by governments to contain contagions, as well as the speed and effectiveness of the vaccination campaign.

The Group constantly monitors the evolution of the macroeconomic scenario in order to promptly assess the potential effects on operations and adjust behaviour and lines of action.

The resilience of its businesses, high financial integrity and capital strength, and substantial reputational capital ensure business continuity. This prerogative is also confirmed by the short and medium-term objectives and trends contained in the "2024 Sustain & Innovate" strategic plan approved by the Board of Directors on 18 March 2021.