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12.5 billion €

Direct, indirect and induced effect on the country's GDP

189 thousand

Employed as direct, indirect and induced effect in the country

7.5 billion €

Income from work as direct, indirect and induced

The second Integrated Report of Poste Italiane Group

This new edition of the Integrated Report is the result of the Company’s renewed commitment to strengthen its accountability towards stakeholders, which going beyond regulatory obligations promotes further alignment of corporate reporting with the main international reference frameworks.

In addition to the International Integrated Reporting Council (IIRC) principles and to the GRI standards - already used last year and strengthened in their application - references have been added to standards that are acquiring increasing importance at the international level and among investors. In particular, these include the SASB indicators (Sustainability Accounting Standards Board), the "Material ESG Metrics" presented at the World Economic Forum 2020, and the recommendations of the Task force for Climate-related Financial Disclosure (TCFD).

Also thanks to the use of such methodological references, the Integrated Report presents itself as a concrete representation of how the Group, through a specific business model and a strategy built on well-defined pillars, has been able to manage challenges and opportunities that have characterized the context of recent years, leading to the achievement of important results both for the Company and for its stakeholders.
By clearly showing the correlation between strategy, governance, business model, risk management and the development of forms of "capital", the Integrated Report effectively describes how the Company contributes to the creation of shared value over time.

Poste Italiane is aware of the Company’s responsibility in support of the country's development. Its role as a reference operator in the logistics sector in Italy and its leadership in the financial, insurance and payment services sectors, allow the Company to play an important role, making a strong contribution to the production chain and to the national economy: investing and delivering its products and services together with other operators along its value chain, it generates positive results not only for its business and its shareholders, but also for citizens and businesses that live and operate on the national territory.

In 2019, the Group's operating activities had direct, indirect and induced impacts on the Italian economy equal to approximately 12.5 billion euros in Gross Domestic Product and 2.1 billion euros in terms of tax revenue. It is also possible to estimate that 189 thousand workers were involved along the production chain.

The use of this workforce resulted in the distribution of income to workers of 7.5 billion euros.
These impacts are distributed throughout the entire Italian territory and are the result of the involvement of many local businesses - many of which are small and medium sized - in the supply chain and of investment activities in Italian companies and in government bonds. This type of support, which is addressed both to public and private subjects, positively influences the entire national economy.

By observing Poste Italiane’s Sustainability path as represented in this document, it is possible to understand "at a glance" that these effects and, in general, all the important financial results achieved by the Company in recent years, are the result of the specific attention paid to the integrated management of economic, social and environmental issues.

Declined along three lines of intervention that embrace Reporting, Strategy and Governance, the actions undertaken have led to evolutionary transformations that, in a short time, have led the Company to also achieve numerous goals and to obtain important external recognitions.

Entry into the most prestigious international sustainability indices is emblematic of the success of this path. First in order of time, was the entry into the Dow Jones Sustainability Index, the most prestigious sustainability index in which only the best global companies in the sustainable management of their businesses are included.
This was followed by entrance into equally important indices: Bloomberg Gender-Equality Index (GEI), Euronext Vigeo-Eiris World 120, FTSE4GOOD and the RobecoSAM Sustainability Yearbook 2020 as "Industry Mover".

We are aware that the successes achieved are not an arrival point. The macro-trends we are starting to witness, and the current challenges will have to be managed with the responsibility that derives from being protagonists for the well-being of the country.
For this reason, we will continue our commitment to pursue common objectives based on shared values ​​and to promote disclosure of the results achieved to our stakeholders in a transparent and responsible way.

Strategic Pillars of Poste Italiane

Introduzione al secondo Bilancio Integrale

Introduction second Integrated Report

Integrità e trasparenza

Integrity and transparency

Valorizzazione delle persone

People development

Diversità e inclusione

Diversity and inclusion

Sostegno al territorio e al paese

Support for local communities and the country as a whole

Customer Experience

Customer experience



Decarbonizzazione immobili e logistica

Decarbonisation of Real estate facilities and logistics

Finzanza sostenibile

Sustainable Finance