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Security activities for customers and employees

Since 2013, Poste Italiane’s Computer Emergency Response Team – CERT has become a core landmark in the fight against cybercrime.
The function works around the clock 24/7 365 days at year, and it is totally devoted to the Company’s data protection through prevention, analysis and mitigation of cyber threats.
CERT’s goal is to monitor, intercept and counteract any cyber threat, while coordinating the mitigation actions and the answers to security incidents and attacks.
Its high-profile technician and expert team oversees in real time the security level of the services provided through business functions and platforms (i.e., postal offices, Postepay prepaid cards, web banking and accounts,,,, websites, App)

CERT’s activities

 CERT’s mission is to ensure protection for the company data as part of the wider national information assets. This is made possible thanks to a continuous cooperation and to the synergy with study centers, universities and associations focused on activities like data gathering, analysis and correlation, critical information sharing, cyber-attacks prevention, development of new counterattacks techniques based on A.I. and machine learning tools.
To reach this goal, it’s also essential to engage all company’s employees and clients: that is why Poste Italiane’s CERT promotes users’ awareness by implementing training sessions and outreach campaigns regarding cybersecurity most important themes, in accordance with Company’s integrated risk management policies and in line with its sustainability ESG objectives.
Lastly, since 2009 Poste Italiane is a founder member and associate of the EECTF – European Electronic Crime Task Force, with Italian Postal and Communications Police and the Department of Public Security of the Ministry of the Interior, and with the United States Secret Service, an US government Agency dedicated to prevention and mitigation of financial frauds. Its mission is to create a strategic international alliance to share operational information regarding cybercrime.