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The Lean Culture programme is created and developed at Poste Italiane for the purpose of training people to manage the ongoing business and operating transformation in the postal system, starting from the sorting centres: the industrial facilities in which post and packages are collected and sorted for their final destinations.

The objective of the training project is to spread the cultural principles forming the basis of the Lean model to work practices: the search for continuous improvement, personal responsibility, care for the details, elimination of waste, increase in security, can be applied straight away, not just in the business and operating scenario, but in every function, in conduct, in management methods.

Training has involved the entire management of the postal logistics sector (central and regional) for which the keyword in the course is strategic alliance with respect to innovation in work models, by applying them and cascading them. Other priority targets of the training programmes are those of the internal PCL trainers, committed to the behavioural training of important company personnel (e.g. PTL, team leaders, Production Supervisors) and central and regional professionals and intermediate facility managers. For trainers, the keyword is transmission, because, in their roles as those responsible, but in particular as tutors, they are required to circulate the Lean principles.

The design of the course exemplifies the alliance between Line and Human resources, since there was a need to target the introduction of a new approach based on the criteria of efficiency, effectiveness but also greater well-being of people at work.

All training editions are monitored, not only through direct observation but also through the provision of questionnaires on perceived quality and the NPS (Net Promoter Score). The surveys show a high level of appreciation of the initiative, which is perceived as innovative and highly useful, effective and applicable to the different professional environments.

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