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Safety The commitment to the health and safety of personnel.

Poste Italiane promotes the psychophysical wellbeing of workers by means of policies and programmes of prevention, information and awareness and adopts all the necessary measures to reduce accidents, injuries at work and professional sickness.

In actual fact, the Company considers the assessment and prevention of work related risks as fundamental principles to which each worker should contribute when performing they daily job. This overall vision translates into a corporate strategy aimed at pursing the highest levels of protection and guarantee for workers by means of planning and implementing all actions directed at ensuring the health and safety of processes and workplaces, in all the phases forming the chain of value.

So as to protect and fully guarantee the health and safety of workers, some Group companies have adopted policies and procedures which guarantee a correct and uniform management of these issues. To be specific, SDA and Poste Italiane S.p.A. implemented an efficient management system for Health and Safety at the Workplace (OSH), in conformity with standard BS OHSAS 18001, envisaging the involvement of the central and territorial structures and identifying roles and responsibilities in the fulfilment of requirements.

The special attention reserved to protecting health and safety of workers is also expressed in the related policies explaining the objectives the companies intend to pursue in the sector of health and safety at the workplace to safeguard workers, the local community and the environment. The special attention paid to risk prevention and continuous improvement is described in the Group policy on the matter of health and safety of the workers, defining the key elements of the management system, amongst which:
  • the continuous assessment of risks and definition/updating of associated regulations and procedures;
  • a guarantee that the innovations, transformations and working processes are always compliant with the objectives of health and safety of the workers;
  • timely adaptation to all normative amendments and updates;
  • the identification of roles and responsibilities within the organisation and assignment of resources needed to plan and realise programmes aimed at reaching objectives;
  • an efficient and transparent communication that ensures that all information is circulated, useful for the purposes of prevention, including measures of cooperation and coordination with the contractor companies;
  • a periodic review of the management system by the top management in order to appraise the correctness and efficacy thereof with a view to continuous improvement.

Starting with the Group policy, each health and safety officer approved the policy for their own production unit, making it available to all the workers.

Furthermore, Poste Italiane has also applied protective tools to means of transport used for Group services:
  • upgrade of the company fleet equipped with the “Black Box” system, formed of technological apparatuses which collect data needed to identify the geographic position of the vehicle, detect accidents and reconstruct their dynamics, petrol stops, reading the employee’s badge to collect the vehicle and entry and exit to and from the workshop. In particular, by means of this device, in the case of an accident it is possible to contact emergency services and find the vehicle via GPS, guaranteeing more safety for the employee during their journey. This device also monitors due dates for maintenance interventions on the vehicles and to punctually schedule them;
  • as regards the normative requirements concerning Aviation Safety applied to the Mistral Air fleet, Airport Handling Agent Certificate renewal was applied for in 2017, this allows ground mail assistance services to be carried out in sites internal or external to the airport. Such certificate, together with that of the Regulated Agent, allows safety checks to be carried out on goods and mail in order to ensure the safety of person and prevent the perpetration of unlawful acts from on the aircraft.

Training, information and control

With a view to alignment with the State-Regions Conference Agreement (SR), as regards safety training, the Company has implemented new educational methods. To be specific, actions of improvement concerned the central roles of the safety organisation, namely managers and supervisors, by means of training interventions assigned to high level lecturers and thanks to innovative management techniques aimed at consolidated the related technical baggage and enhancing the awareness of the role. With reference to persons assigned to the emergency teams, the Company strengthened training, increasing the coverage of the distribution sites to heighten attendance at the courses.

In order to implement effective prevention regarding safety at the workplace, a notable training activity has been foreseen for the three-year period 2018-2020 articulated over internal information channels such as intranet, House organ, mailing, dedicated events (Safety Week) and the introduction of e-learning courses based on interactive learning methods.
Alongside the training activities an information plan was also implemented which focused on consolidating protective measures provided for under the Risk Assessment Document (DVR), channelled through information vademecum addressing the Post, Communications and Logistics and Private Market (PCL and MP), reaching more than 100,000 employees.

Considering the company’s attention to the accident phenomenon, particularly sensitive in the delivery sector, as in 2016, the assessment activity tool place, entitled “Operational Assessment/Awareness OHS (Occupational Health and Safety)” which involved, apart from the 50 Distribution Centres having the highest accident frequency indicators, also 18 Post Offices, amongst which the main ones by size and number. Technical audits regarding OSH flank this awareness activity, which concern plant/structural aspects at 122 sites, both operational and managerial. In relation to the technical inspections and certifications of the Occupational Health and Safety Management Systems (OSHMS), such Technical Audit activity continued in 2017 with the support of internal personnel, already launched in 2016 with over 576 inspections and analyses performed. In relation to the Safety Management System, in conformity with the international standard, the Annual Audit Plan OHSMS involved 59 sites, amongst which the “Central Structures and their Territorial Dependence” Production Unit which, in 2017, undertook the certification process of the Management System according to international standard BS OHSAS 18001.

During the year, with the participation of all the Company’s Production Units, the Enterprise Risk Assessment (ERM method) took place on OSH processes and particularly emphasises the mapping of corporate internal processes related to operational and process risks and governance/compliance transversal to the management of occupational safety in the Company. The results formed the basis for raising suggestions regarding plans of action aimed at the continuous improvement of the OSH service.

Safety in figures

Poste Italiane constantly monitors events associated to safety and by implementing increasingly more efficient tools, it brings about actions such as to reduce and prevent the occurrence of incidents.

Compared to 2016, the analysis of the accident phenomenon, in absolute terms, shows a lower number of 203 injuries (-2.84%). The frequency indicator of accidents recorded a 0.31% reduction compared to that recorded in the same period of 2016, similarly to the indicator of severity which fell by 1.67% (changing from 1.20 to 1.18).

© Poste Italiane 2020 - VAT registration number: 01114601006

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