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Consistent with the previous year, the 2020 Integrated Report includes the Consolidated Non-Financial Statement (NFS) identified in chapter 9 of the Report on Operations. The NFS was prepared in accordance with the requirements of articles 3 and 4 of Legislative Decree 254/2016 and to the "Global Reporting Initiative Sustainability Reporting Standards" defined by GRI - Global Reporting Initiative (hereinafter "GRI Standards") according to the "in accordance - Core" option.

The Integrated Report has been prepared by applying the Integrated Reporting framework published by the International Integrated Reporting Council (IIRC). Also, the guidelines provided by ESMA1 and CONSOB2 on reporting for the year 2020 were fundamental to the preparation of the document, which indicated the priorities for non-financial reporting in a period characterised by a health emergency. In this regard, both institutions reiterated the need to continue actions to combat climate change and transparency on the approaches adopted on this front. In line with this, the Integrated Report, again this year, describes how risks and opportunities associated with the Group's activities are managed in accordance with the recommendations of the Task Force on Climate-related Financial Disclosure (TCFD) accounting for climate-related risks and opportunities.

The reporting process therefore observes the requirements of compliance, external communication and positioning in the Sustainability Indexes in which Poste Italiane is involved. The Group also proves itself to pay particular attention to the growing demand for information from investors regarding the assessment of companies according to ESG criteria. For this, the indicators in the 2020 Integrated Report are reclassified according to SASB (Sustainability Accounting Standards Board) standards. Poste Italiane is also committed to taking part in the creation of a shared and universal framework for non-financial reporting. To this end, the document also includes the indicators related to "material ESG metrics" presented at the World Economic Forum in January 2020 in the document "Towards Common Metrics and Consistent Reporting of Sustainable Value Creation" updated in September of the same year.

Moreover, in order to identify the contribution of Poste Italiane to achieving the 17 United Nations Sustainable Development Goals, a link with the targets established by the Group was made, the GRI Standards indicators and the SDGs, following the indications in the document "SDG Compass" developed by GRI, UN Global Compact and WBCSD (the World Business Council for Sustainable Development), further supplemented by an analysis of each Goal and the related 169 targets associated to them. 

In the process of developing Poste Italiane’s sustainability strategy, listening to the needs of key stakeholders has played a pivotal role for the Group, with the Company ensuring that these are integrated into their sustainability policies.

The Group’s materiality analysis, a process that involves both internal and external stakeholders and identifies the most important areas for the company (from both a strategy and reporting aspect), make up the Materiality Matrix, with the key areas to be considered.
Our stakeholder
The Company carefully mapped the categories of stakeholder it relates with during the course of its activities, identifying those stakeholders who may affect the achievement of strategic objectives and those who may be significantly affected by them.
Materiality matrix
The following materiality matrix provides a graphic representation of the most relevant issues to the Company.