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In order to contribute to the creation of shared value for the Company and all its stakeholders, Poste Italiane integrates the variable visions and needs of those directly and indirectly involved in the Group's activities within its Sustainability Strategy. Consideration of stakeholders' requests allows the Group to strengthen its growth in terms of reputation and, at the same time, maintain a relationship of trust and transparency in the social and economic context in which it operates.
In order to identify all the stakeholders who influence or are in turn influenced by the process of achieving the Group's strategic objectives, Poste Italiane has conducted a thorough mapping of the categories of stakeholders with whom it interacts in the course of its activities, in accordance with the AA1000-Stakeholder Engagement International Standard (SES). The analysis enabled the identification of seven macro-categories of stakeholders, namely: Shareholders and Investors, Local Communities (trade associations, media, academia), Customers (consumer associations), Entities and Institutions (regulators, Fondimpresa), Suppliers (business partners), Personnel (Poste Italiane people, labour unions) and the Environment.
The seven macrocategories of stakeholders are shown in the following table, which indicates the main ways of engagement and communication related to each of them.



Principal engagement methods

Stakeholders and investor

Shareholders’ meetings; Corporate Governance Report; financial reports and periodic presentations; roadshows and dedicated meetings; the Company’s corporate website; press releases.


Customer experience systems; periodic customer satisfaction surveys.


Internal communication tools (Intranet, newsletters, mailing list, Postenews, etc.); internal and external events for staff; periodic meetings; first- and second-level bargaining; periodic statisfactions surveys.

Suppliers and Business Partner

Dedicated meetings.

Entities and Institutions

Conferences; dedicated meetings; corporate communication; periodic communications; organisation of events.

Local Communities

Community projects; partnerships; press releases; sponsorships; donations; dialogue with local authorities; contacts during the launch of relevant projects, publication of documents, interviews, events.


Press releases; dedicated events; partnerships; collaborations; conferences.