Poste Italiane has always been careful to take into consideration the changing perspectives and priorities of its stakeholders, making them an integral part of the process of defining and managing its sustainability strategy, in order to build solid bonds of trust and transparency with them. This contributes to the creation of value for all those directly and indirectly involved in Poste Italiane, enabling the Group to develop a good reputation in the social context in which it operates.
In accordance with the indications of the International AA1000-Stakeholder Engagement Standard (SES), the Company has carried out an accurate analysis of the categories of stakeholders with whom it relates in the course of its activities, in particular identifying those who most influence or are in turn influenced by the process of achieving the Group's strategic objectives. As a result of the above analysis, it was possible to identify seven macro-categories of stakeholders: Shareholders and Investors, Local communities (trade associations, media, academia), Customers (consumer associations), Entities and Institutions (regulators, Fondimpresa), Suppliers (Business partners), Personnel (Poste Italiane people, Labour Unions) and the Environment. The macro-categories of stakeholders identified are listed below, indicating the specific methods of engagement and communication for each of them.
In accordance with the indications of the International AA1000-Stakeholder Engagement Standard (SES), the Company has carried out an accurate analysis of the categories of stakeholders with whom it relates in the course of its activities, in particular identifying those who most influence or are in turn influenced by the process of achieving the Group's strategic objectives. As a result of the above analysis, it was possible to identify seven macro-categories of stakeholders: Shareholders and Investors, Local communities (trade associations, media, academia), Customers (consumer associations), Entities and Institutions (regulators, Fondimpresa), Suppliers (Business partners), Personnel (Poste Italiane people, Labour Unions) and the Environment. The macro-categories of stakeholders identified are listed below, indicating the specific methods of engagement and communication for each of them.
| Stakeholder Category | Principal engagement methods |
|---|---|
| Stakeholder and investor | Shareholders’ meetings; Corporate Governance Report; financial reports and periodic presentations; road shows and dedicated meetings; the Company’s corporate website; press releases. |
| Customers | Customer experience systems; periodic customer satisfaction surveys. |
| Personnel | Internal communication tools (Intranet, newsletter, mailshots ecc.); internal and external events for staff; periodic meetings; first- and second-level bargaining; periodic staff statisfactions surveys. |
| Suppliers and Business Partner | Dedicated meetings. |
| Entities and Institutions | Conferences; dedicated meetings; corporate communication; periodic communications; organisation of events. |
| Local Communities | Community project; partnership; press releases; sponsorships; donations; dialogue with local authorities; contacts during the launch of relevant projects, publication of documents, interviews, events. |
| Enivonment | Press releases; dedicated events; partnership; collaborations; conferences. |
