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Our stakeholder The Company carefully mapped the categories of stakeholder it relates with during the course of its activities, identifying those stakeholders who may affect the achievement of strategic objectives and those who may be significantly affected by them.

The Company carefully mapped the categories of stakeholder it relates with during the course of its activities, identifying those stakeholders who may affect the achievement of strategic objectives and those who may be significantly affected by them.

This mapping was carried out in accordance with the international AA1000-Stakeholder Engagement Standard (SES). As a result of this activity, seven macro-categories of stakeholder were identified: shareholders and investors, local communities (trade associations, media, academia), customers (consumer associations), the Public Sector and the authorities (regulators, Fondimpresa), suppliers (business partners), personnel (Poste Italiane people, labour unions) and the environment.

The following table shows the stakeholder macro-categories identified, with a brief description of engagement and communication methods provided for each category.
 
Stakeholder  Category Principal engagement methods
Stakeholder  and investor Stakeholder meeting; Corporate Governance Report; financial relations and periodic presentations; road shows and dedicated meetings; the Company's corporate website; press releases.
Customers Customer experience systems; periodic customer satisfaction surveys.
Staff Internal communication tools (Intranet, newsletter, mailshots ecc.); internal and external events for staff; periodic meetings; first- and second-level bargaining; periodic staff statisfactions surveys.
Suppliers and Business Partner Dedicated meetings.
The Public Sector and authorities Conferences; dedicated meetings; corporate communication; periodic communications; organisation of events.
Local Communities Community project; partnership; press releases; sponsorships; donations; dialogue with local authorities; contacts during the launch of relevant projects, publication of documents, interviews, events.
The environment Press releases; dedicated events; partnership; collaborations; conferences.
















 

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