Poste Italiane’s Group’s Impact Matrix
The matrix below illustrates the relevance of the material issues in terms of the intensity and likelihood of occurrence of the related impacts.

Non-financial risks associated with material topics and management methods
Pillar |
Topic |
Risk events |
Stakeholders |
Potential impact on Poste Italiane |
Potential impact on |
Main management methods |
---|---|---|---|---|---|---|
Integrity and transparency |
Work with transparency and integrity |
Behaviours adverse |
Personnel; Suppliers and |
- Strategic - Reputational - Compliance |
- Economic |
Reinforcement of corporate |
Legality and |
Behaviour of suppliers |
Suppliers and |
- Strategic |
- Health and safety |
- “Open and Transparent |
|
People development |
Staff training and |
Inadequate staff |
Customers; |
- Strategic |
- Human rights |
- Strengthening of annual |
Staff welfare and |
Inadequate planning |
Poste Italiane people |
- Strategic |
- Health and safety |
- Staff engagement |
|
Relations with |
Labour union disputes |
Labour Unions; |
- Economic |
- Economic |
- Constant dialogue with |
|
Occupational |
Accidents / workplace |
Poste Italiane people |
- Economic |
- Health and safety |
- Analysis and optimisation |
|
Diversity and Inclusion |
Protection of |
Possible |
Poste Italiane people |
- Strategic |
- Human rights |
- Specific organisational |
Equal career |
Lack of transparency |
Poste Italiane people; |
- Strategic |
- Human rights |
- Introduction of control |
|
Creating value for the country |
Support for the |
Tensions with local |
Local authorities |
- Strategic |
- Quality of service |
- Constant structured |
Dialogue and |
Failure to take into |
Independent |
- Strategic |
- Economic |
- Constant structured |
|
Financial |
Insufficient |
Financial Community; |
- Strategic |
- Economic |
- Constant structured |
|
Green transition |
Environmental |
Environmental |
Suppliers and |
- ESG |
- Health and safety |
- Making the Postal, |
Environmental |
Increased emissions |
Environment; Poste |
- Economic |
- Health and safety |
- Specific organisational |
|
Customer experience |
Quality and |
Deterioration in the |
Customers; |
- Economic |
- Quality of service |
- Strengthening of Company |
Cybersecurity, |
Increase in |
Poste Italiane people; |
- Economic |
- Quality of service |
- Personal data protection, |
|
Innovation |
Innovation and |
Insufficient innovation |
Financial community; |
- Strategic |
- Quality of service |
- Specific organisational |
Sustainable finance |
Integration of |
Lack of perception |
Financial community; |
- Financial and |
- Economic |
- Management of risks and |
Integration of |
Lack of perception |
Financial community; |
- Financial and |
- Economic |
- Management of risks and |