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| Zero Post Offices closed in 2022 | Certification of 100% of the Group’s financial consultants in accordance with ISO 22222 |
70.000 participants to the Edufin events | 42% of investments for well-being and social inclusion |
Financial and digital education and inclusion projects for citizens, customers and businesses |
Supporting the needs of the community is the foundation of the Group’s values and corporate mission. The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the wellbeing of citizens and socio-economic development.
Poste Italiane systematically promotes activity programmes nationwide relating to social inclusion issues that have a positive impact and bring benefits to the community through its extensive network of post offices and through the engagement of corporate volunteers and/or the financing of specific EU projects via donations and sponsorships. In this regard, in 2021 the Group made cash contributions totaling € 3,912.67
Creating value for the country
| Objectives | Indicator (KPI) | Target | Baseline | Implementation status 2022 |
| Polis Project | • Creation of “One-Stop Shops” for 6,933 Post Offices located in small municipalities • Creation of a national network of 250 co-working spaces |
2026 | 2022 | NEW |
| Increase the inclusiveness and sustainability of financial education activities through the implementation of a comprehensive Edufin Events Plan |
• No. of basic sequence events • No. of themed web sequence conferences |
• 134 by 2022 • 9 by 2022 |
2021 | Around 70,000 participants |
| Increase people's knowledge of new delivery and logistics models and digital issues through webinars dedicated to the individual macro areas and also accessible to people with hearing disabilities | • No. of webinar sessions held on new delivery and logistics models with sign language translator and subtitles • No. of webinar sessions held on digital with sign language translator and subtitles |
• 6 by 2022 • 6 by 2022 |
2021 | • 6 • 6 |
| Maintaining certification of financial advisory service and the skills of people operating in accordance with the ISO 22222 standard |
• % of ISO 22222 certified financial advisors | • 100% by 2023 | Every year | NEW |
| Increase the Group's support for initiatives in the "well-being and social inclusion" category | • % of well-being and social inclusion investments | • +10% by 2022 | 2019 | • +55% |
| Strengthen the Group's action in support of the community through initiatives aimed at promoting sectors related to culture and art, on which the continuation of the pandemic and health restrictions had the most serious impact |
• % of areas covered by initiatives for the promotion of the culture and art sectors | • +10% by 2022 | 2021 | • +29% |
| Strengthen Poste Italiane's local presence with initiatives and projects to benefit increasingly large and broad local areas | • % increase in the number of Italian municipalities involved in initiatives supported by Poste Italiane | • +10% by 2023 | 2022 | NEW |
| Support the implementation of the Polis Project through specific training activities | • No. of training pills for the entire population • No. of specialised courses for the population of POs involved in the project |
• 1 by 2023 • 3 by 2023 |
2022 | NEW |
| Increase knowledge of financial education topics | • One editorial plan on financial education topics and a focus on young people (high school students) with initiatives aimed at the children of employees, including younger children | • 1 by 2023 | 2022 | NEW |
| Increase knowledge of financial education activities | • No. of events held | • 30 by 2024 | 2022 | NEW |
| Increase knowledge of new delivery and logistics models and digital issues | • No. of events held • No. of webinars conducted with sign language translator and subtitles • No. of videopodcasts made with sign language translator and subtitles |
• 30 by 2024 • 6 by 2024 • 10 by 2024 |
2022 | NEW |
