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Incorporation of ESG criteria within insurance policies By implementing effective risk prevention processes, the insurance segment can help to protect society.

Within the insurance industry, there is a growing interest in managing risks related to environmental, social and governance aspects.

By implementing effective risk prevention processes, the insurance segment can help to protect society, promote innovation and support economic growth, making an important contribution to the country’s sustainable development.

Poste Vita has signed up to the Principles for Sustainable Insurance promoted by the United Nations, with the aim of becoming one of the leading proponents of a sustainability culture in the insurance sector. By adopting the PSI, Poste Italiane has confirmed the Group’s goal of assessing ESG risks and opportunities, developing innovative insurance solutions and helping to drive business performance.

ESG criteria within insurance policies

With the aim of formalising this commitment and aligning its business model with the Sustainable Development Goals, Poste Vita adopted a Responsible Insurance Policy, a document that describes the approach the Company intends to take in managing the risks and opportunities connected with environmental, social and governance factors within traditional insurance processes.

 Starting in 2021, the Group has put in place a process to evolve the services and functionalities available to customers on the main digital channels (Insurance Reserved Area and BancoPosta App) with respect to life and protection policies. As part of the evolution of Poste Italiane's advisory model, an experimental phase was also launched, as part of the distribution strategy for insurance investment products (Multi-class and Class I policies), of remote offerings through the dispatch by the BancoPosta distributor, in the reserved area of customers, of personalised advice tailored to their profile. In this way, customers have the possibility of finalising the remote consultations they receive online via Advanced Electronic Signature (Firma Elettronica Avanzata, FEA).
In particular, in May 2022, Poste Vita launched the placement of the first product in its range classified as a product that promotes features within the meaning of EU Regulation 2019/2088 ("SFDR"), namely "Poste Progetto Valore 360": in addition to satisfying the needs of customers oriented towards more sustainable investment choices, this product was designed to offer customers a 360-degree advisory service, which responds in an integrated manner to their investment needs and those of life and non-life protection.

For the third consecutive year, Poste Italiane earned the top spot for brand strength in “Insurance 100”, the global ranking of the insurance sector compiled by Brand Finance, a leader in the economic valuation of brands. Poste Italiane ranked second among Italian insurance companies with a score of 89/100 (an increase from the previous year) and the corresponding rating of AAA based on the Brand Strength Index (BSI), developed by Brand Finance to analyse image and reputation efficiency, management and investments that impact the brand, customer proximity, employee satisfaction and economic return.