The Poste Italiane Group considers the protection of health and safety at work a fundamental value, which all people must be inspired by in carrying out their daily activities. The Company, in addition to identifying organisational responsibilities and adopting specific policies, in line with legislation, collective bargaining and national and international reference standards (e.g. ILO), to ensure adequate coverage of all aspects relating to health and safety at work, constantly undertakes to adopt all necessary measures to reduce accidents, injuries at work and professional diseases. These policies are implemented with reference to all Group operations, including activities related to partners and suppliers, and are addressed to each individual working for or under the supervision of Poste Italiane. Moreover, through prevention policies and programmes and information and awareness campaigns, it promotes people's psychophysical well-being. As Employer, the Group CEO assumes the highest role of responsibility and supervision for health and safety issues in the Company. The Board of Directors approves the Policy and, through its Board committees, oversees the appropriate management of the associated risks and compliance with the principles.

The integrated policy and the Group health and safety policy outline the key elements of the occupational health and safety management systems adopted, ISO 45001 certified, including:

• the continuous assessment of risks, through the identification of any form of danger or threat to the safety of its employees in the workplace, defining and updating rules and procedures accordingly, in order to ensure a higher level of safety in all operations;
• ensuring that innovations and changes in work processes are always accompanied by occupational health and safety objectives;
• timely adaptation to all regulatory changes and updates;
• identification of roles and responsibilities within the organisation and allocation of the necessary resources for planning and implementing the programmes aimed at achieving the objectives;
• effective and transparent communication that ensures dissemination of any information that might be useful for prevention purposes, including cooperation and coordination measures with contractors;
• periodic review of the management system by top management to assess its correctness and effectiveness with a view to achieving constant improvement;
• constant monitoring of progress related to the prevention and reduction of occupational health and safety risks and issues against the set targets;
• integration of preventive and prompt response actions to deal with emergency situations;
• planning of internal inspections to verify the proper adoption of preventive measures on occupational health and safety and the adoption of procedures for investigating work-related injuries, illnesses and incidents;
• the prioritisation of the actions to be implemented in order to manage the risks related to health and safety at work, identified during the assessment phase, and the consequent integration of the action plans with quantitative objectives to address the above risks.

The Group gives significant priority to occupational health and safety issues. In this regard, Poste Italiane has defined quantitative targets for Business Unit managers, which are evaluated on an accident reduction target. The Company has also set up dedicated teams with the specific task of monitoring the data relevant to the defined quantitative targets on a daily basis for the purposes of the defined quantitative targets. In addition, occupational health and safety training sessions dedicated to all employees are also planned according to their areas of operation, roles and responsibilities, in order to raise awareness about these issues among the corporate population and consequently, prevent and reduce operational health & safety injury phenomena.

Among the main objectives pursued by Poste Italiane, the constant awareness, involvement and consultation in relation to the issue of Health and Safety at Work, of all those who operate within the Group takes on crucial and priority importance. In this regard, Workers' Safety Representatives (RLS) are properly consulted, in a timely and preventive manner in order to obtain opinions that are essential to accurately fulfill legislative obligations and to promote the continuous improvement of workers' health and safety. Furthermore, particular emphasis is placed on the dissemination and strengthening of the culture of safety within the territorial operational centres (distribution centres and post offices) and the related coordination structures. In this regard, post officers are equipped with devices that enable them to send a voluntary request for help in case of the need for medical intervention, in addition, all operation centers have been equipped with emergency first aid kits. In addition, the Company is committed to the continuous improvement of its Management Systems, through the planning and execution of initiatives aimed at implementing the principles set out in the Occupational Safety Policy, and in the periodic review for the definition of new ambitious objectives.

With the aim of extending the validity of its principles outside the Group as well, the Company provides for the inclusion of specific contractual clauses on the subject of occupational health and safety within the scope of relations with its suppliers and within the supplier selection process, requiring adherence to the Group's policies on the subject and to the principles and standards of conduct expressed within the Code of Ethics, and also investigates the application of these policies and principles through sustainability audits.

Over the years, Poste Italiane has developed a multi-year plan for the adoption of health and safety certifications throughout the Company. In 2021, this plan led to the completion of the certification process for all production units of the Parent Company. In line with the strategic plans and objectives established, during 2023, Occupational Health and Safety Management Systems compliant with UNI ISO 45001 were kept active, with the relevant certifications, in all the main production units of the Poste Italiane Group, with 100% coverage. Group companies also adopt OHS Management Systems certified by accredited certification bodies. As of 2023, the main Group companies certified according to the UNI ISO 45001 standard are: EGI S.p.A., PosteVita S.p.A., PosteAssicura S.p.A., SDA S.p.A., Postel S.p.A., Poste Air Cargo S.r.l., Bancoposta Fondi S.p.A., Postepay S.p.A. Poste Italiane's goal is to maintain this certification in all of the production units of Poste Italiane S.p.A. and of Group Companies.
 

Type of accidents, severity of accidents at work, and deaths at work of the Poste Italiane Group - which include Covid-19 cases. Please refer to the dedicated document for data on the absenteeism rate (including Covid-19 cases).

Occupational health and safety data overview

Occupational accidents		2021	2022	2023
Injuries		12,212	27,302	5,815
Of which:
at work		11,214	26,260	4,686
whilst travelling		998	1,042	1,129
Fatalities		10	8	5
Of which:
at work		8	7	2
whilst travelling		2	1	3
Occupational accidents with severe consequences		2,289	1,570	1,536
Of which:
At work		1,964	1,239	1,189
Whilst travelling		325	331	347