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Transparent dialogue with Authorities The role and nature of Poste Italiane’s activities require constant dialogue with national and international institutions, as well as with the Regions and local authorities.

Poste Italiane is committed to positive and constant dialogue with public authorities, taking into account the Group’s mission, its widespread network and the context in which it operates. The purposeful and appropriate cooperation that the Group uses with all institutions underlies that dialogue, which creates systemic benefits which also impact the community and are not circumscribed to the company. 

Dialogue with central institutions, such as the government and Parliament, is done through continuous and transparent involvement, with a positive and proactive approach implemented by 9 resources selected by the Company, chosen to represent the company’s interests and promote shared social/economic development projects in the interest of the wider community.
This legislative relationship makes it possible to assess the impact and possible consequences of a given law, providing useful insights for decision-making. Another goal of legislative activity is to make clear the Group’s position in relation to issues of interest to the authorities.


During 2022, regulatory interventions mostly focused on the drivers of innovation and digitalisation, which are fundamental for the country's strategic progress, for the accessibility and functionality of services offered to citizens and for the connection with the business fabric and the Public Administration, as well as for the provision of cutting-edge technological solutions.
The activities aimed at the management of institutional relations, and more specifically the legislative activity and the representation of interests, are governed by the procedure "Release of information and management of relations with institutional subjects", which is periodically reviewed and updated on the basis of the evolution of the system of relations and the corporate organization.

Strategic agreements and partnerships in favour of the community are established thanks to the synergy between Poste Italiane’s mission and that of institutions. This leads to the possibility for investments and initiatives to offer integrated and innovative services, promote the extension of the postal network for prompt sharing of scheduling plans and to establish local teams focussed on specific issues. Meetings are formalised in the reports prepared on a monthly basis. 

Poste Italiane interacts with the main central regulatory and supervisory institutions and bodies, including the Italian Communications Authority (Autorità per le Garanzie delle Comunicazioni - AGCom), the Ministry of Economic Development (Ministero per lo Sviluppo Economico - MISE), the Ministry of Economy and Finance (Ministero dell’Economica e delle Finanze - MEF), the Ministry of Foreign Affairs and International Cooperation (Ministero per gli Affari Esteri e della Cooperazione Internazionale - MAE) and the European Policies Department of the Cabinet Office.
In this regard, as part of its relations with the MEF, on 20 February 2020, Poste Italiane’s Board of Directors approved the renewal of the three-year agreement for 2020-2022, which aims to regulate treasury services and the movement of funds on behalf of the State.

At the European and international level, the Poste Italiane also maintains relations with the European Parliament, the European Commission, the Universal Postal Union (UPU), PostEurope, the European Centre of Employers and Enterprises providing Public services (CEEP), the International Post Corporation (IPC) and other institutions and associations in the sectors in which the Company operates. This latter is involved in coordination, representation and monitoring activities in terms of the political agenda, both at the European and international level and within the bodies mentioned above. The Group is also committed to issuing information for regulatory purposes at the national, European and international level, as well as preparing proposed amendments and additions to relevant regulatory structures.