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| 4.8 million downloads of the PosteMobile App | 14.4 million downloads of the Postepay App | Commercialised the first Postepay in biodegradable materials | +700 Start-ups analysed |
Over 57 million Digital - Consumer transactions |
For Poste Italiane, innovation and digitisation represent the beating heart for the promotion of change and the key tool to accompany its customers in the process of digital transformation. As part of this path, the Company is committed to adopting a highly inclusive approach, aimed at promoting accessibility by all its customers.
In line with its values and the Group’s mission to support development and inclusion, Poste Italiane is committed to leading the country system towards progress and modernisation by defining processes that enable the development of increasingly innovative products and services.
The pursuit for sustainable success has brought about major changes in the global competitive landscape, leading companies to think differently about their products, services and processes. For this reason, Poste Italiane identifies innovation and digitisation as two key drivers for strategic progress, committing to integrate its products and services also with those of third parties, in order to offer cutting-edge technological solutions. Through these drivers, the Group acts as a driver of innovation and digitisation of the country, ensuring the accessibility and functionality of its offer to all citizens and promoting the connection with the business fabric and the Public Administration.
During the course of the Covid-19 pandemic, the Company implemented a series of technological solutions that enabled the Group’s 35 million customers to continue using its products and services, despite the disruption caused by the health emergency. In particular, Poste Italiane was able to quickly and effectively integrate its traditional services with new proposals more focused on a digital approach.
| Objectives | Timing | Indicator (KPI) | Target | Implementation status 2020 |
|---|---|---|---|---|
| Green-ticket project | By 2021 | % of Post Offices enabled | 100% | New |
| Install SMART mailboxes | By 2025 | Number of SMART mailboxes | 10,500 | 347 Deadline for achieving the objective |
| Increase digital transactions made via the app or the web | By 2022 | Number of digital transactions | 100 million | 90.3 million Deadline for achieving the objective |
| Increase the downloads of the Postepay and PosteMobile apps | By 2022 | Number of downloads | 10% | 25% Objective achieved |
| Increase the number of Postepay EVOs | By 2024 | Number of Postepay EVOs | 11.6 million | 7.7 million Deadline for achieving the objective |
| Increase the number of biodegradable cards | By 2024 | Number of biodegradable cards | 16 million | New |
| Increase the number of card transactions (including withdrawals and top-ups) | By 2024 | Number of transactions | 2.7 billion | 1.6 billion Deadline for achieving the objective |
| Increase the number of online payments for goods and services | By 2024 | Number of online payments | 894 million | 397 million Deadline for achieving the objective |
| Increase digital transactions for the various products of the PI Group | By 2024 | Number of digital transactions in financial, insurance and payment services | 50% | New |
| Increase merchants enabled to accept payments with Code | By 2024 | Number of merchants enabled | 500,000 | 70.5 Deadline for achieving the objective |
| Dematerialisation of the Issuing/Payment/Refunding Process Counter money orders | In roll out | % of POs in which processes are dematerialised | 100% | New |
| Replacement of all PCL operating personnel uniforms | By 2022 | Number of PCL operating personnel uniforms replaced | 40,000 (all staff) | New |
| Increase Postepay Wallets | By 2024 | Number of Postepay Wallets | 10.5 million | 7.4 million Deadline for achieving the objective |
| Digitisation of back office processes | By 2021 | % of resources impacted by the new BPM and back office process re-engineering | 65% | New |
| Increase the level of automation of back office processes | By 2024 | % of back office resources supported by automated digital processes | 75% | New |
| RDS-Digital Service Request Project | By 2021 | Number of apps created | App development | New |
| Digitisation Customer Receipt | By 2021 | Digitisation customer receipt | Digitisation paper receipt | New |
| Integrated multi-channel on protection insurance products | By 2021 | Creation of pre-sale and sale funnels | Creation of pre-sale and sale funnels of protection products | New |
| Development of pre-sale and sale channels of products and services in multi-channel | By 2024 | % of new funnels created in multi-channel | 75% | New |
