Today, a company’s competitiveness and potential for growth depends in part on the development of new skills, innovation and the digitalization of products, services and processes.

Topics such as artificial intelligence, 5G, the cloud, cyber security and IoT (Internet of Things) have all become a part of the daily life of companies, from startups and SMEs to major multinational companies.

These tools help improve production processes and reduce environmental and social impact and bolster resilience.

The UN even dedicated one of its 2030 Sustainable Development Goals (SDG) to innovation, SDG9: “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation.”

Innovation is thus one of the most used – and abused – words in the agendas of companies and institutions, often meaning they act without a clear strategic plan, which is fundamental in generating true change and significant value for the business and society as a whole.



 

Innovation and digitalization of products and services
Ever since the development of the SPID, the first widescale tool for promoting the digitalization of services and Public Administration offices, Poste Italiane has been committed to the pursuing continuous technological advancement to reduce its environmental impact and favor social inclusion.

For payment and bank account management, we take an omnichannel approach, overcoming the barriers between digital and physical transactions through an ecosystem of services that can be used both in person and through digital channels (web and app).
At the center of all this is the PostePay ecosystem, a leader in payment management in Italy, which plays a key role in the digital transition, due to its green cards and various apps that rank among the highest in both number of downloads and AppStore ratings. 

We also handle payment operations, for which we have created the PagoPA system, which extends our Public Administration services to digital channels. Furthermore, we operate in the field of mobile services, thanks to agreements with Open Fiber and TIM to provide cutting-edge internet connection solutions and other services.

As for parcel handling, distribution and logistics, we have modernized our strategic hubs and digitalized all our properties, increasing their efficiency and decreasing their environmental impact in addition to innovations in acquisitions and collaborations with other operators.
           


Innovation and digitalization of processes
In taking an omnichannel strategy approach, it has become fundamental to pair online products and services with a widespread and cutting-edge local presence to guarantee equal access to everyone according to their needs and abilities. This hybrid model has been named “Platform Company,” one that aims to be a facilitator in the technological transformation of the country by simplifying processes and connecting citizens, companies and Public Administration offices through an accessible network.

We are thus committed to making our digital services more accessible to all non-digital native customers by paying constant attention to the interface and user experience and by offering tutorials and assistance services to help our customers interact with different products on digital channels.

In addition, we also continue to pursue an Open Innovation strategy to promote a continuous dialogue with the ecosystem of innovation both in Italy and abroad. “SME Insurtech – Call for Solutions” is one of those initiatives. It is the first international challenge for startups already on the market and is focused on the design and development of technologies and services in the insurance world.