| HIGHLIGHTS | ||||
|---|---|---|---|---|
| 4.4 million digital e-wallet portfolios | Enhancement of the technological capital | +700 Start-ups analysed | Opening of the largest sorting centre in the Country |
Over 57 million Digital - Consumer transactions |
For Poste Italiane, innovation and digitisation represent the beating heart for the promotion of change and the key tool to accompany its customers in the process of digital transformation. As part of this path, the Company is committed to adopting a highly inclusive approach, aimed at promoting accessibility by all its customers.
In line with its values and the Group’s mission to support development and inclusion, Poste Italiane is committed to leading the country system towards progress and modernisation by defining processes that enable the development of increasingly innovative products and services
Innovation
| Objectives | Timing | Indicator (KPI) | Target | Implementation status 2019 |
|---|---|---|---|---|
| Develop the digital services offered through the adoption of blockchain technology | By 2019 | Number of digital services offered | Launch of 4 pilot projects based on blockchain technology |
Started and finished 4 pilot projects Objective achieved |
| Install SMART mailboxes | By 2022 | Number of SMART mailboxes | 11,000 | New |
| Increase digital transactions made via de app or the web | By 2022 | Number of digital transactions | 100 million | New |
| Increase the downloads of the Postepay and PosteMobile apps | By 2022 | Number of downloads | +10% (baseline: 2019) | New |
| Increase Postepay Wallets | By 2022 | Number of Postepay Wallets | 6.5 million | New |
| Increase merchants enabled to accept payments with Code | By 2022 | Number of merchants enabled | 500,000 | New |
| Reduce paper consumption due to the dematerialisation of sales operations | By 2019 | Number of pages consumed | -30 million compared to 2018 |
- 30.5 million Objective achieved |
| Provide Post Offices with dematerialised operating procedures | By 2019 | Percentage of Post Offices with dematerialised management | 100% | 100% |
