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Zero Post Offices closed in 2022  Certification of 100% of the Group’s
financial consultants in accordance with ISO 22222 
70.000 participants to the Edufin events 42% of investments for well-being
and social inclusion
Financial and digital education and inclusion
projects for citizens, customers and businesses
Supporting the needs of the community is the foundation of the Group’s values and corporate mission. The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the wellbeing of citizens and socio-economic development.
Poste Italiane systematically promotes activity programmes nationwide relating to social inclusion issues that have a positive impact and bring benefits to the community through its extensive network of post offices and through the engagement of corporate volunteers and/or the financing of specific EU projects via donations and sponsorships. In this regard, in 2021 the Group  made cash contributions totaling € 3,912.67

Creating value for the country

Support for local communities and the country as a whole

Objectives Indicator (KPI) Target Baseline Implementation status 2022
Polis Project • Creation of “One-Stop Shops” for 6,933 Post Offices located in small municipalities
• Creation of a national network of 250 co-working spaces
2026 2022 NEW
Increase the inclusiveness and sustainability of financial education activities through
the implementation of a comprehensive Edufin Events Plan
• No. of basic sequence events
• No. of themed web sequence conferences
• 134 by 2022
• 9 by 2022
2021 Around
Increase people's knowledge of new delivery and logistics models and digital issues through webinars dedicated to the individual macro areas and also accessible to people with hearing disabilities • No. of webinar sessions held on new delivery and logistics models with sign language translator and subtitles
• No. of webinar sessions held on digital with sign language translator and subtitles
• 6 by 2022
• 6 by 2022
2021 • 6
• 6
Maintaining certification of financial advisory service and the skills of people operating in
accordance with the ISO 22222 standard
• % of ISO 22222 certified financial advisors • 100% by 2023 Every year NEW
Increase the Group's support for initiatives in the "well-being and social inclusion" category • % of well-being and social inclusion investments • +10% by 2022 2019 • +55%
Strengthen the Group's action in support of the community through initiatives aimed at
promoting sectors related to culture and art, on which the continuation of the pandemic and health restrictions had the most serious impact
• % of areas covered by initiatives for the promotion of the culture and art sectors • +10% by 2022 2021 • +29%
Strengthen Poste Italiane's local presence with  initiatives and projects to benefit increasingly large and broad local areas • % increase in the number of Italian municipalities involved in initiatives supported by Poste Italiane • +10% by 2023 2022 NEW
Support the implementation of the Polis Project through specific training activities • No. of training pills for the entire population
• No. of specialised courses for the population of POs involved in the project
• 1 by 2023
• 3 by 2023
2022 NEW
Increase knowledge of financial education topics • One editorial plan on financial education topics and a focus on young people (high school students) with initiatives aimed at the children of employees, including younger children • 1 by 2023 2022 NEW
Increase knowledge of financial education activities • No. of events held • 30 by 2024 2022 NEW
Increase knowledge of new delivery and logistics models and digital issues • No. of events held
• No. of webinars conducted with sign language translator and subtitles
• No. of videopodcasts made with sign language translator and subtitles
• 30 by 2024
• 6 by 2024
• 10 by 2024
2022 NEW