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We are the network that unites the country

With its 159-year history, a network of more than 12,700 post offices, a workforce of approximately 125 thousand, total financial assets of €569 billion and 35 million customers. Poste Italiane is aware of its role of responsibility in supporting the country’s development The position of reference operator in the sectors in which it operates allows the Company to play a significant role, making a decisive contribution to the production chain and the national economy: investing and operating together with other operators in its value chain, generating positive results not only for its own business and its shareholders, but also for citizens and companies living and operating in the national territory.
The first half of 2020 was a defining moment in the history of the country and the Company. The benefits of business diversification and operational resilience were confirmed in the emergency of the environment created by the Covid-19 pandemic.
Thanks to its business model, Poste Italiane has been able to guarantee operational continuity, ensuring an uninterrupted service to its stakeholders and showing a strong ability to adapt even in a critical and unfavourable scenario such as the current one. In this context, the extensive collaboration with national institutions continued, mak­ing the Company’s operational know-how available to support the logistical activities of the Civil Protection, which are fundamental in the emergency scenario.

 

The following diagram illustrates the interaction between the strategy, the value creation process and forms of financial and non-financial capital that characterise Poste Italiane’s business model.

The value creation process in Poste Italiane


 

We grow together with Italy

What we do

Mission Poste Italiane is now the largest logistics operator in Italy

In the mail and logistics services segment, we have successfully reinterpreted our original mission in a modern light, investing to keep our infrastructure abreast of the times, to meet the changing needs of our customers, and to develop innovative solutions. In particular, we are rolling out a new Joint Delivery Model designed to evolve our delivery services in line with developments in e-commerce. 

 

pagamenti mobile Leader in Payments and Mobile sector

The Stategic Business Unit includes the activities of payment management, electronic money services and mobile and fixed-line telephone services by PostePay SpA. Starting in 2020, and in line with the organisational changes that in 2019 saw the transfer of the digital channel control activities within the Mail, Parcels and Distribution SBU, the name of the Payments, Mobile and Digital SBU has been updated to Payments and Mobile.

 

servizi finanziari Among the main operators for the provision of financial services

BancoPosta is one of Italy’s biggest financial service providers, a major player that is constantly expanding its range of services for households. As concerns asset management, BancoPosta Fondi SGR manages open-ended mutual investment funds, delivering significant returns over the years. It is also specialised in the management of Eurozone sovereign bonds and corporate bonds. Asset management is a business we are targeting to drive our future growth.

 

settore assicurativo Major player in the insurance market

We operate in the insurance business through PosteVita, a leading life insurance company in Italy, now active in the casualty insurance segment. Poste Vita additionally offers investment and savings products, promoted through our distribution platform.

Mission

Innovation

Network infrastructure and exclusive tech platforms.

Mission - Emergenza Sanitaria

COVID-19

The commitment of Poste Italiane during the Covid-19 emergency.

Mission - Our approach

Our approach

Sustainability and innovation: the pil­lars on which the Group’s new Strategic Plan “2024 Sustain & Innovate” has been based. 

Always present

Poste Italiane’s Integrated Report is now in its third edition, continuing its objective of sharing the Group’s sustainability journey with stakeholders in a clear and comprehensive manner, highlighting all the activities un­dertaken to support the country’s growth and the crea­tion of shared value.
This document, for instance, represents a fundamen­tal tool to illustrate the interaction between the exter­nal context, the strategy, the business model and the forms of financial and non-financial capital involved in the process of creating value and to account for the performance achieved in economic, environmental and social terms.
 
 

Mission - Sostenibilità Integrity and transparency 

Poste Italiane recognises ethics and trans­parency as the founding values of the cor­porate identity from which it derives its origin and which support the Company in driving a responsible business and managing rela­tions with stakeholders in a direct and honest way.
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Mission - Sostenibilità People development 

We are aware that human capital is a key element in creating competitive advantage and achieving the Group’s objectives, and believe it is essential to invest in the promotion of training programmes for personnel, identifying training as a key factor in ensuring the ongoing development of professional and personal skills and in making the most of each Group employee.
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Mission - Sostenibilità Diversity and inclusion 

The Group’s Corporate Policy confirms the Company’s commit­ment to safeguarding the rights of all the peo­ple in its value chain, with particular attention to certain categories of stakeholders such as its own workers, suppliers and partners, local communities, customers, migrants, children, people with disabilities, and victims of discrim­ination and any form of violence.
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Mission - Sostenibilità Support for local communities and the Country as a whole 

The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the well-being of citizens and socio-economic development, with the aim of creating a positive impact on the com­munity through organic and widespread social inclusion initiatives.
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Mission - Sostenibilità Customer experience

Poste Italiane places customer satisfaction as the central objective of its quality policies, reserving a fundamental role in the process of listening to all its customers.
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Mission - Sostenibilità Innovation 

We identifie innovation and digitisation as two key drivers for strategic progress, committing to integrate our products and services also with those of third parties, in order to offer cutting-edge tech­nological solutions.
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Mission - Sostenibilità Decarbonisation of Real estate facilities and logistics  

We recognises our responsibil­ity in creating sustainable value for the commu­nities in which we operate. We recognises in the Group’s Code of Ethics our commitment to safeguard­ing the environment through a conscious use of resources and innovative solutions that allow the minimisation of environmental impacts.
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Mission Sustainable finance 

Poste Italiane incorporates ESG criteria into its investment decisions, promoting the sustainable economic and social development of the Group and the entire national economy.
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All about our Sustainability

A fundamental driver in the Group’s strategic and financial decisions.

Digital Strategy

Innovation and digitisation of products, services and processes.