The Purpose of Poste Italiane

With our 160-year history, 12,800 post offices, approximately 121,000 employees, total financial assets of €586 billion and 35 million customers, the Group occupies a unique position in the country in terms of size, recognisability, reach and customer loyalty, making a major contribution to Italy’s economic, social and productive fabric.

Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.

In 2021, the Poste Italiane Group generated impacts on the country in terms of Gross Domestic Product (GDP) totalling €12.5 billion, as well as supporting around a total 183 thousand jobs and contributing to Public Administration revenues with around €2 billion in terms of tax revenue.
In addition, it is possible to estimate that Poste Italiane has directly and indirectly contributed to the distribution of income to workers for a total of € 7.3 billion.
The creation of value by Poste Italiane is based on the contribution that the Group’s individuals make through their work and daily commitment. In 2021, each individual at Poste Italiane contributed to the creation of economic impacts for the territory equal to € 105 thousand of GDP, € 62 thousand of income for households, € 17 thousand of tax contributions and the employment of 1.5 people.

2021 was an important year for Poste Italiane, with the company establishing itself as the leading player in Italy’s path towards digitalisation.
In particular, the company's business model rapidly adapted to the emergency situation caused by the Covid-19 pandemic, guaranteeing an uninterrupted service to its stakeholders and demonstrating a strong capacity to adapt even in critical and challenging situations such as those of the last two years.
Poste Italiane strengthened its collaboration with national authorities, taking an active role in the vaccination campaign promoted to contain the pandemic in Italy.
Specifically, the company applied its know-how to support logistical activities and made its various channels available to facilitate the vaccination campaign. 

Poste Italiane’s business model is characterised by the combination of strategy, value creation and the generation of financial and non-financial capital, as exemplified in the figure below.


 

The value creation process in Poste Italiane

 

Poste Italiane is now the largest logistics operator in Italy

In the mail and logistics services segment, we have successfully reinterpreted our original mission in a modern light, investing to keep our infrastructure abreast of the times, to meet the changing needs of our customers, and to develop innovative solutions. In particular, in line with the long-term objectives outlined in the new “24SI” Business Plan, we are rolling out a new Joint Delivery Model designed to evolve our delivery services in line with developments in e-commerce. 

 

Among the main operators for the provision of financial services

BancoPosta is one of Italy’s biggest financial service providers, a major player that is constantly expanding its range of services for households. As concerns asset management, BancoPosta Fondi SGR manages open-ended mutual investment funds, delivering significant returns over the years. It is also specialised in the management of Eurozone sovereign bonds and corporate bonds. Asset management is a business we are targeting to drive our future growth.

 

Major player in the insurance market

We operate in the insurance business through PosteVita, a leading life insurance company in Italy. We are improving the product mix in the life business in particular on multi-class products as part of the strategic guidelines outlined in the “24SI” Plan. We are also active in the casualty insurance segment and we have launched the new Motor liability offer “Poste Guidare Sicuri. Poste Vita additionally offers investment and savings products, promoted through our distribution platform. 

 

Leader in Payments and Mobile sector

The Stategic Business Unit includes the activities of payment management, electronic money services and mobile and fixed-line telephone services by PostePay SpA. Starting in 2020, and in line with the organisational changes that in 2019 saw the transfer of the digital channel control activities within the Mail, Parcels and Distribution SBU, the name of the Payments, Mobile and Digital SBU has been updated to Payments and Mobile.
 

Poste Italiane’s Integrated Report is now in its third edition, continuing its objective of sharing the Group’s sustainability journey with stakeholders in a clear and comprehensive manner, highlighting all the activities un­dertaken to support the country’s growth and the crea­tion of shared value.
This document, for instance, represents a fundamen­tal tool to illustrate the interaction between the exter­nal context, the strategy, the business model and the forms of financial and non-financial capital involved in the process of creating value and to account for the performance achieved in economic, environmental and social terms.
 
 

Integrity and transparency 

Poste Italiane recognises ethics and trans­parency as the founding values of the cor­porate identity from which it derives its origin and which support the Company in driving a responsible business and managing rela­tions with stakeholders in a direct and honest way.
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People development 

We are aware that human capital is a key element in creating competitive advantage and achieving the Group’s objectives, and believe it is essential to invest in the promotion of training programmes for personnel, identifying training as a key factor in ensuring the ongoing development of professional and personal skills and in making the most of each Group employee.
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Diversity and inclusion 

The Group’s Corporate Policy confirms the Company’s commit­ment to safeguarding the rights of all the peo­ple in its value chain, with particular attention to certain categories of stakeholders such as its own workers, suppliers and partners, local communities, customers, migrants, children, people with disabilities, and victims of discrim­ination and any form of violence.
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Value for local Communities

The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the well-being of citizens and socio-economic development, with the aim of creating a positive impact on the com­munity through organic and widespread social inclusion initiatives.
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Green Transition

We have chosen to follow and encourage a cultural approach that protects the environment, through more knowledgeable actions with regards to energy, water and waste management, to support the green transition in our own business while positively affecting the communities in which we operate.
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Customer experience

Poste Italiane places customer satisfaction as the central objective of its quality policies, reserving a fundamental role in the process of listening to all its customers.
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Innovation 

We identifie innovation and digitisation as two key drivers for strategic progress, committing to integrate our products and services also with those of third parties, in order to offer cutting-edge tech­nological solutions.
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Sustainable finance 

Poste Italiane incorporates ESG criteria into its investment decisions, promoting the sustainable economic and social development of the Group and the entire national economy.
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