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With our over 160-year history, approximately 119,000 employees and 12,800 post offices, total financial assets of €586 billion and 45 million customers, the Group occupies a unique position in the country in terms of size, recognisability, reach and customer loyalty, making a major contribution to Italy’s economic, social and productive fabric.
Poste Italiane constitutes the largest service distribution network in Italy, covering activities that range from logistics, letter and parcel delivery and financial and insurance services to payment systems and telecommunications.
Grow responsibly thanks to the decisive contribution
of its people to the sustainable success,
innovation, digitisation and
social cohesion of the Country.

In 2023, the Group proceeded to deliver on the growth and transformation plan launched in 2018. We have achieved all the key objectives set in the Deliver22 and 2024 Sustain & Innovate plans implemented over the years with the aim of making Poste Italiane’s distribution network an innovative integrated, omnichannel platform, consolidating the Group’s leadership in digital payments and in the e-commerce parcel market and building the number one brand for financial and insurance services.  

Poste Italiane’s business model is characterised by the combination of strategy, value creation and the generation of financial and non-financial capital, as exemplified in the figure below.

The value creation process at Poste Italiane

What we do

Icona Posta, pacchi e distribuzione Poste Italiane is now the largest logistics operator in Italy

Poste Italiane is Italy’s largest logistics provider, able to take advantage of the opportunities linked to the growth in e-commerce, thanks to our extensive payments and digital expertise. This segment, which also provides Italy’s Universal Postal Service, has always formed a key part of Poste Italiane’s identity and includes mail and parcel delivery, logistics and 5 express delivery services supplied through an integrated network that is unique in terms of size and coverage.  


Icona Servizi Finanziari Among the main operators for the provision of financial services

Poste Italiane plays a leading role in the distribution of savings and financial products, thanks to our distribution network and the brand’s long-standing reputation for dependability. We are the sole distributor on behalf of Cassa Depositi e Prestiti of Postal Savings products and offer our customers innovative payment solutions, current account services, investment and asset management products, insurance solutions and third-party consumer credit products. 


Icona Servizi assicurativi Major player in the insurance market

Insurance services are provided by the Poste Vita group (a wholly owned subsidiary of Poste Italiane), which offers customers a range of solutions designed to meet demand for supplementary pensions, insurance investment products and personal and property protection. The Poste Vita group recorded a positive performance, with inflows again outperforming the market and a low lapse rate against a challenging backdrop.


Icona Pagamenti e telefonia mobile Leader in Payments, Mobile and Energy sector

PostePay SpA, the Group company specialising in the development and processing of mobile and digital payments, is the leader in payment systems, having issued approximately 30 million cards. Revenue from telecommunications services are driven by the fibre offering and exploit the Group’s loyal customer base, numbering 4.7 million. The new energy offering, launched in February 2023, had attracted approximately 500,000 customers and the number of e-commerce transactions continued to grow.

Research & Development

The purposes and activities of Poste Italiane's research centre.

Mission - Modello di Business

Business Model

The value creation process at Poste Italiane.

Polis Project

A new post office model

The eight pillars of our ESG Strategic Plan

Poste Italiane’s Integrated Report is now in its third edition, continuing its objective of sharing the Group’s sustainability journey with stakeholders in a clear and comprehensive manner, highlighting all the activities un­dertaken to support the country’s growth and the crea­tion of shared value.
This document, for instance, represents a fundamen­tal tool to illustrate the interaction between the exter­nal context, the strategy, the business model and the forms of financial and non-financial capital involved in the process of creating value and to account for the performance achieved in economic, environmental and social terms.

Integrity and transparency 

Poste Italiane recognises ethics and trans­parency as the founding values of the cor­porate identity from which it derives its origin and which support the Company in driving a responsible business and managing rela­tions with stakeholders in a direct and honest way.
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People development 

We are aware that human capital is a key element in creating competitive advantage and achieving the Group’s objectives, and believe it is essential to invest in the promotion of training programmes for personnel, identifying training as a key factor in ensuring the ongoing development of professional and personal skills and in making the most of each Group employee.
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Diversity and inclusion 

The Group’s Corporate Policy confirms the Company’s commit­ment to safeguarding the rights of all the peo­ple in its value chain, with particular attention to certain categories of stakeholders such as its own workers, suppliers and partners, local communities, customers, migrants, children, people with disabilities, and victims of discrim­ination and any form of violence.
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Value for local Communities

The Company has always accompanied the local communities where it is present on a daily basis towards modernisation and digitisation processes, thereby promoting the well-being of citizens and socio-economic development, with the aim of creating a positive impact on the com­munity through organic and widespread social inclusion initiatives.
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Green Transition

We have chosen to follow and encourage a cultural approach that protects the environment, through more knowledgeable actions with regards to energy, water and waste management, to support the green transition in our own business while positively affecting the communities in which we operate.
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Customer experience

Poste Italiane places customer satisfaction as the central objective of its quality policies, reserving a fundamental role in the process of listening to all its customers.
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We identifie innovation and digitisation as two key drivers for strategic progress, committing to integrate our products and services also with those of third parties, in order to offer cutting-edge tech­nological solutions.
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Sustainable finance 

Poste Italiane incorporates ESG criteria into its investment decisions, promoting the sustainable economic and social development of the Group and the entire national economy.
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All about our Sustainability

A fundamental driver in the Group’s strategic and financial decisions.

Omnichannel Strategy

We connect citizens, businesses and the public sector through an omnichannel network (physical and digital).